Coverage includes: chartering, organizing, and establishing metrics for professional services; addressing the unique challenges faced by professional services in traditional product companies; and managing a professional services business at every stage of its lifecycle.

Building Professional Services: The Sirens' Song (Enterprise Computing)

Computers & Technology

Lah, Thomas

Business Technology

PRENTICE/HALL

Industry after industry is becoming technology driven as software rapidly eats the world. As it spreads, so do complexity and opportunity. There are clear signs that the traditional B2B business model designed 125 years ago as a simple make, sell, ship approach for early manufacturing companies is no longer capable of delivering the full potential of high-tech and near-tech solutions. B4B seeks to frame what is possible in an age where suppliers are connected to their customers in real time. The traditional world of B2B was designed to sell things to customers, whereas the new B4B model will be about delivering outcomes for customers. It's a whole new ballgame. Using powerful models and specific examples, B4B envisions a next-generation tech industry where suppliers play an active, ongoing role in helping business customers achieve unparalleled value from their technology investments.

B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship

Business & Money

Wood, J.B.

Hewlin, Todd

Industries

Point B, Inc.

Technology-as-a-Service Playbook defines the tactical and strategic plays technology companies must run to build a profitable subscription business. Whether you are a pure-play cloud company or a traditional technology provider making the pivot to the cloud, this book will help guide your decision-making and execution around the “as-a-service” model to put your company on a path to profitable growth. This cloud-driven journey will affect every part of the organization. How offers are designed, built, marketed, sold, and serviced will all need to change. And these transformations are not limited to OEMs―they will also directly impact the vast network of channel partners. After all, it’s not just about building recurring revenue, it’s about building PROFITABLE recurring revenue. Technology-as-a-Service Playbook is the road map to the next-generation tech business model.

Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business

Digital Hesitation: Why B2B Companies Aren't Reaching Their Full Digital Transformation Potential

This digital transformation playbook provides details and guidance on the tactics required to build a profitable X-as-a-Service business model, including: <ul> <li> Digital customer experience </li> <li> Data-driven sales </li> <li> Customer success at scale </li> <li> Digitally enabled partners </li> <li> Outcome-aligned pricing </li> </ul> It's the pragmatist's guide to managing a technology-centric B2B company through its next five years of development. <ul> <li> Learn what a full digital transformation looks like for technology providers and what your company will need to do to enable digital transformation at scale. </li> <li> Discover the benefits of a complete digital transformation and how it will help unlock efficient growth and enable you to stay relevant and competitive in today's technology market. </li> <li> Get immediate takeaways on how you can use data and create a digital customer experience to improve product, sales, and service delivery. </li> </ul> If you want to boil down how the losers in the B2C wars of the last two decades got beat, it wasn't the product&#8213;it was the way they interacted with their customers. That's what digital transformation is supposed to be about. Most B2B companies, the old ones AND the new ones, are struggling to truly innovate their operating models. Leading companies in high-tech, industrial, medical device, and other B2B tech markets are hesitating to take the steps necessary to change how they build and deliver their solutions. They are carrying too much baggage&#8213;high labor costs, slow time to customer value, under-responsive sales and services&#8213;into a future that just won't stand for it. That's true even though the technologies are available to enable the changes NOW. Digital Hesitation is a technology business book that examines why most B2B companies are failing to reach the full potential of their digital transformation efforts. It also examines, in detail, the specific actions they need to take on the eight toughest challenges we see at the TSIA. This business book on digital transformation was written from the perspectives of a dozen experts who interact and advise the world's top technology companies every day. It covers high-level issues like influencing the board to fully commit to digital transformation, to specific topics like the next generation of sales and services operating models.

TSIA

This digital transformation playbook provides details and guidance on the tactics required to build a profitable X-as-a-Service business model, including: <ul> <li aria-level="1" dir="ltr"> Digital customer experience </li> <li aria-level="1" dir="ltr"> Data-driven sales </li> <li aria-level="1" dir="ltr"> Customer success at scale </li> <li aria-level="1" dir="ltr"> Digitally enabled partners </li> <li aria-level="1" dir="ltr"> Outcome-aligned pricing </li> </ul> It's the pragmatist's guide to managing a technology-centric B2B company through its next five years of development. <ul> <li aria-level="1" dir="ltr"> Learn what a full digital transformation looks like for technology providers and what your company will need to do to enable digital transformation at scale. </li> <li aria-level="1" dir="ltr"> Discover the benefits of a complete digital transformation and how it will help unlock efficient growth and enable you to stay relevant and competitive in today's technology market. </li> <li aria-level="1" dir="ltr"> Get immediate takeaways on how you can use data and create a digital customer experience to improve product, sales, and service delivery. </li> </ul> If you want to boil down how the losers in the B2C wars of the last two decades got beat, it wasn't the product&#8213;it was the way they interacted with their customers. That's what digital transformation is supposed to be about. Most B2B companies, the old ones AND the new ones, are struggling to truly innovate their operating models. Leading companies in high-tech, industrial, medical device, and other B2B tech markets are hesitating to take the steps necessary to change how they build and deliver their solutions. They are carrying too much baggage&#8213;high labor costs, slow time to customer value, under-responsive sales and services&#8213;into a future that just won't stand for it. That's true even though the technologies are available to enable the changes NOW. Digital Hesitation is a technology business book that examines why most B2B companies are failing to reach the full potential of their digital transformation efforts. It also examines, in detail, the specific actions they need to take on the eight toughest challenges we see at the TSIA. This business book on digital transformation was written from the perspectives of a dozen experts who interact and advise the world's top technology companies every day. It covers high-level issues like influencing the board to fully commit to digital transformation, to specific topics like the next generation of sales and services operating models.

See the best price to sell, buy, or rent books by Lah, Thomas. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Lah, Thomas

See the best price to sell, buy, or rent books by Lah, Thomas. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Building Professional Services: The Sirens' Song (Enterprise Computing)

B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship

Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business

Digital Hesitation: Why B2B Companies Aren't Reaching Their Full Digital Transformation Potential

Digital Hesitation: Why B2B Companies Aren't Reaching Their Full Digital Transformation Potential