A close look at the main developments in IT, business processes and offshore outsourcing. This book studies these topics in both theory and practice, exploring the rising prominence of outsourcing with a multi-dimensional, contextual perspective.

The Practice of Outsourcing: From Information Systems to BPO and Offshoring

Business & Money

Lacity, Mary C.

Willcocks, Leslie P.

Economics

PALGRAVE~MACMILLAN

While China is known for its huge manufacturing base, in recent years the government has given high priority to science and technology services. This book provides an in-depth, contemporary view on where China is heading, how it is going to get there, and how companies and countries can engage with China's emerging outsourcing capabilities.

China's Emerging Outsourcing Capabilities: The Services Challenge (Technology, Work and Globalization)

International

Global Information Technology Outsourcing In Search of Business Advantage Mary C. Lacity &amp; Leslie P. Willcocks 'Lacity, and Willcocks have shown us again why they are the world's leading IT outsourcing gurus... the most comprehensive work on IT outsourcing to date.' Sara Cullen, National Partner, Australia Business Process Management, Deloitte Touche, Tohmatsu 'a valuable collection... readers will find here advice that premier consultants would deliver for a very large multiple of the price of this book.' Paul A. Strassmann, former CIO of General Foods, Kraft, Xerox and the US Department of Defense '(a). "must read" for anyone in search of a clear understanding of what information technology outsourcing is all about... absolutely no one should jump into outsourcing prior to taking advantage of the outstanding case studies outlined in this book.' Emmett Paige, President, OAO Corporation 'an excellent guide to successful outsourcing, the best I have read on the topic. It should be mandatory reading for any senior executive.' Gail Burke, Executive Director &amp; CIO, Macquarie Bank, Australia 'crisp and concise. The studies selected for detailed presentation are excellent and the analysis... rings with credibility.' Rob Westcott, Vice President and CIO, General Motors Acceptance Corporation International Operations, UK 'Lacity and Willcocks have... unrivalled access to outsourcing deals across the globe... their new book... is a powerful synthesis of their learning (and) their chapter on risk management is a groundbreaking contribution. A vitally important business guide.' Richard Sykes, Chairman Morgan Chambers plc. - Europe's largest independent consultancy in IT services &amp; business process sourcing 'Lacity and Willcocks tell it like it is and pull no punches... A must read for any organization contemplating outsourcing or trying to fix a broken outsourcing relationship... Planning for outsourcing, negotiating the deal, making the relationship work - it's all here.' Bob Young, Executive Director, South Australian Government Account, EDS (Electronic Data Systems) 'For those of us with a deep knowledge and experience of outsourcing, this book is required reading. For those who are just starting out on the journey, it is essential reading.' Robert White, CEO, Lucidus Management Technologies

Global Information Technology Outsourcing: In Search of Business Advantage

Willcocks, Leslie

Lacity, Mary Cecelia

Management & Leadership

wiley

The outsourcing revolution is underway as increasing numbers of major corporations transfer their information systems (IS) assets, leases and staff to third-party vendors. In-depth interviews with individuals from 13 different companies who have gone through formal IS outsourcing reveal insights about the intentions, motivations and consequences of this rapidly growing area. Includes step-by-step instructions to negotiate a successful vendor contract.

Information Systems Outsourcing: Myths, Metaphors and Realities (John Wiley Series in Information Systems)

Hirschheim, Rudy

Computers & Technology

Ever since Eastman Kodak announced that it was outsourcing its information systems (IS) function in 1988 to IBM, DEC and Businessland, large companies have found it acceptable or even fashionable to transfer their IS assets, leases and staff the third-party vendors. In view of the changes in the sourcing, the key question now is not "should we outsource IS?", but rather "where and how can we take advantage of the rapidly developing market of IS services providers?". This book seeks to provide answers to this question.

Beyond The Information Systems Outsourcing Bandwagon: The Insourcing Response

This book provides a forum of current thinking by prominent scholars and practitioners from around the globe. Edited and with a lengthy introduction by two internationally recognised experts in this field, the book's coverage includes: Selective Outsourcing, Total Outsourcing, Total Insourcing, IT department as a trading agency, Offshore Development. Theoretical perspectives allow critical variables to be extracted in order to explain successful or unsuccessful decisions, while decision frameworks and case studies provide guidelines on which sourcing options to select, and how to manage outsourcing arrangements.

Strategic Sourcing of Information Systems: Perspectives and Practices

This pioneering guide offers the first comprehensive analysis to Robotic Process Automation (RPA) risks as actually experienced and dealt with by organizations. The authors present analysis and findings from a two-year study. As more organizations adopt RPA, they find that best practice companies are able to gain a 'triple win' from RPA: a win for shareholders, a win for customers, and a win for employees. But while such results are impressive, they are far from guaranteed. Service automation, like all organizational initiatives, is fraught with risks that need to be mitigated. The RPA risk mitigation framework reveals the significantRPA risks, and identifies 30 key risk mitigation practices that the research found to be successful. Whether an organization is just beginning its RPA journey or has reached maturity, this definitive guide serves as a key source of knowledge.

Robotic Process Automation and Risk Mitigation: The Definitive Guide

Sb Publishing

Based on interviews in global enterprises and startups, surveys, and participant observation research, this book focuses on how enterprises are actually building blockchain applications for business today. This comprehensive guide is written for leaders, managers, business students, and other inquisitive people who want to understand how enterprises can use blockchains to transact directly with trading partners; automatically execute business agreements; instantly track and trace assets through a supply chain; and settle transactions quickly and cheaply on a secure platform. While readers will learn enough about the underlying technology to speak intelligently to blockchain experts, the guide focuses on the business challenges that must be overcome to realize the promised business value. The author presents a three-phased framework and action principles for making blockchains for business real. Most imperatively, global enterprises will need to shift their mindsets when moving from their current command-and-control centralized business applications to the shared governance models of distributed blockchain applications.

A Manager's Guide to Blockchains for Business: From Knowing What to Knowing How 2018

GARDNERS VI BOOKS AMS006

Robotic Process Automation will continue its exponential growth over the next five years. With more than 54 vendors, different kinds of tools, generic applicability and as a cognitive and AI platform, RPA has fast become an opportunity that is too good to miss. So, how do you leverage the massive potential business value? Based on four years of research into over 420 business deployments, this book identifies the distinctive leading practices of front-runners, and a Total Value of Ownership (TVO) framework to drive out value across the RPA life-cycle. This book brings a new focus on RPA's strategic potential: the innovations made possible and how to deliver through effective sourcing stakeholder-buy-in, governance, change management, and capability development practices. RPA as a platform, linking with cognitive and AI technologies as part of digital transformation is highlighted. The central messages - think and behave strategically, start right, institutionalize fast, and innovate continuously - are demonstrated, with multiple client experiences, trials and lessons. From dealing with old world process and IT challenges, RPA is now being applied towards building the new digital world and becoming strategic in its application. * Based on extensive new research by world renowned authors * Comprehensive market overview * A systematic set of action principles across the RPA life-cycle * Challenges, and where value is being left on the table * A focus on metrics and Total Value of Ownership * Multiple client case studies * RPA as a foundation for cognitive and AI

Becoming Strategic with Robotic Process Automation

Hindle, John

Computer Science

See the best price to sell, buy, or rent books by Lacity, Mary C.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Lacity, Mary C.

See the best price to sell, buy, or rent books by Lacity, Mary C.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

The Practice of Outsourcing: From Information Systems to BPO and Offshoring

China's Emerging Outsourcing Capabilities: The Services Challenge (Technology, Work and Globalization)

Global Information Technology Outsourcing: In Search of Business Advantage

Information Systems Outsourcing: Myths, Metaphors and Realities (John Wiley Series in Information Systems)

Information Systems Outsourcing: Myths, Metaphors and Realities (John Wiley Series in Information Systems)

Beyond The Information Systems Outsourcing Bandwagon: The Insourcing Response

Strategic Sourcing of Information Systems: Perspectives and Practices

Robotic Process Automation and Risk Mitigation: The Definitive Guide

A Manager's Guide to Blockchains for Business: From Knowing What to Knowing How 2018

Becoming Strategic with Robotic Process Automation