LTR 58(1): Library Engagement Platforms (Library Technology Reports, 58-1)

Politics & Social Sciences

King, David Lee

Social Sciences

ALA TechSource

Most of your library customers own a smartphone, using it for a variety of tasks. They want to use their smartphones in and around the library. This issue of Library Technology Reports (vol. 57, no. 2) presents tools and practices for giving your customers a great experience while connecting with your library. It addresses provisions supporting customers' mobile use inside the library, such as Wi-Fi and charging stations, or outside the building, offering mobile access for basic library tasks. The report will show ways in which libraries are using mobile technology to address the digital divide, such as circulating hot spots or training, and how staff can use mobile technology to expand services in the community.

Mobile Technology in Libraries (2021) (Library Technology Reports)

Reference

Written for creative, tech-savvy, and business-minded individuals who want to increase the accessibility of their websites, this sensible guidebook explains the concepts behind designing experiences on the internet. From helping customers quickly find information and make their purchases to clearly communicating needs and interests, this resource will not only develop consumer loyalty but will encourage them to spread the word about the sites they frequent. Focusing on the three key areas of structure, community, and customers, designers will enable clients to focus on their own goals rather than on difficulties in navigating. Also included are tips on how to generate conversations with blogs, wikis, and podcasting to create a personal touch.

Designing the Digital Experience: How to Use EXPERIENCE DESIGN Tools & Techniques to Build Websites Customers Love

Computers & Technology

Web Development & Design

CyberAge Books

Presenting a practical guide for any organization that aspires to create direct, deep, rewarding relationships with its patrons and prospects, social media expert David Lee King goes beyond Facebook and Twitter to demonstrate how a range of Web 2.0 tools and techniques can be used to start and sustain conversations and humanize the organization in the eyes of those it seeks to serve. Suggesting myriad ways to connect with customers using photos and video, communities and networks, and specific tools such as blogs and location services, King uses real-world examples to illustrate the dos and don’ts of using social media. The book covers topics including responding to criticism, listening to consumers, creating an approachable tone, and designing a human-centered site, as well as explaining all the critical components of any effective customer-engagement strategy.

Face2Face: Using Facebook, Twitter, and Other Social Media Tools to Create Great Customer Connections

Business & Money

Marketing & Sales

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Books by King, David Lee