THE CORE OF VISIBLE OPS Visible Ops is a methodology designed to jumpstart implementation of controls and process improvement in IT organizations needing to increase service levels, security, and auditability while managing costs. Visible Ops is comprised of four prescriptive and self-fueling steps that take an organization from any starting point to a continually improving process. MAKING ITIL ACTIONABLE Although the Information Technology Infrastructure Library (ITIL) provides a wealth of best practices, it lacks prescriptive guidance: What do you implement first, and how do you do it? Moreover, the ITIL books remain relatively expensive to distribute. Other information, publicly available from a variety of sources, is too general and vague to effectively aid organizations that need to start or enhance process improvement efforts. The Visible Ops booklet provides a prescriptive roadmap for organizations beginning or continuing their IT process improvement journey. WHY DO WE NEED VISIBLE OPS? The Visible Ops methodology was developed because there was not a satisfactory answer to the question: "I believe in the need for IT process improvement, but where do I start?" Since 2000, Gene Kim and Kevin Behr have met with hundreds of IT organizations and identified eight high-performing IT organizations with the highest service levels, best security, and best efficiencies. For years, they studied these high-performing organizations to figure out the secrets to their success. Visible Ops codifies how these organizations achieved their transformation from good to great, showing how interested organizations can replicate the key processes of these high-performing organizations in just four steps: 1. Stabilize Patient, Modify First Response – Almost 80% of outages are self-inflicted. The first step is to control risky changes and reduce MTTR by addressing how changes are managed and how problems are resolved. 2. Catch and Release, Find Fragile Artifacts – Often, infrastructure exists that cannot be repeatedly replicated. In this step, we inventory assets, configurations and services, to identify those with the lowest change success rates, highest MTTR and highest business downtime costs. 3. Establish Repeatable Build Library – The highest return on investment is implementing effective release management processes. This step creates repeatable builds for the most critical assets and services, to make it "cheaper to rebuild than to repair." 4. Enable Continuous Improvement – The previous steps have progressively built a closed-loop between the Release, Control and Resolution processes. This step implements metrics to allow continuous improvement of all of these process areas, to best ensure that business objectives are met.

The Visible Ops Handbook: Starting ITIL in 4 Practical Steps

Kim, Gene

Behr, Kevin

Spafford, George

Information Technology Process Institute

Bill is an IT manager at Parts Unlimited. It's Tuesday morning and on his drive into the office, Bill gets a call from the CEO. The company's new IT initiative, code named Phoenix Project, is critical to the future of Parts Unlimited, but the project is massively over budget and very late. The CEO wants Bill to report directly to him and fix the mess in ninety days or else Bill's entire department will be outsourced. With the help of a prospective board member and his mysterious philosophy of The Three Ways, Bill starts to see that IT work has more in common with manufacturing plant work than he ever imagined. With the clock ticking, Bill must organize work flow streamline interdepartmental communications, and effectively serve the other business functions at Parts Unlimited. In a fast-paced and entertaining style, three luminaries of the DevOps movement deliver a story that anyone who works in IT will recognize. Readers will not only learn how to improve their own IT organizations, they'll never view IT the same way again.

The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win

Business & Money

Industries

IT Revolution Press

Increase profitability, elevate work culture, and exceed productivity goals through DevOps practices. More than ever, the effective management of technology is critical for business competitiveness. For decades, technology leaders have struggled to balance agility, reliability, and security. The consequences of failure have never been greater―whether it's the healthcare.gov debacle, cardholder data breaches, or missing the boat with Big Data in the cloud. And yet, high performers using DevOps principles, such as Google, Amazon, Facebook, Etsy, and Netflix, are routinely and reliably deploying code into production hundreds, or even thousands, of times per day. Following in the footsteps of The Phoenix Project, The DevOps Handbook shows leaders how to replicate these incredible outcomes, by showing how to integrate Product Management, Development, QA, IT Operations, and Information Security to elevate your company and win in the marketplace.

The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology Organizations

Willis, John

Debois, Patrick

Humble, Jez

Literature & Fiction

Accelerate: The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations

Forsgren PhD, Nicole

Das Mindset von DevOps. Accelerate: 24 Schlüsselkompetenzen, um leistungsstarke Technologieunternehmen zu entwickeln und zu skalieren

Forsgren, Nicole

Processes & Infrastructure

Vahlen Franz GmbH

Projekt Phoenix: Der Roman über IT und DevOps - Neue Erfolgsstrategien für Ihre Firma

O'Reilly Vlg. GmbH & Co.

Product Description Gene Kim regresa al despiadado mundo de Parts Unlimited con 'El Proyecto Unicornio'. La empresa está a punto de naufragar y es probable que sea la próxima víctima del apocalipsis minorista. El Proyecto Fénix, en el que todo el mundo tiene puestas sus esperanzas de supervivencia, también parece condenado al desastre. Después de que la culpen injustamente de un fallo en el sistema de nóminas, Maxine, una desarrolladora del más alto nivel, es exiliada al Proyecto Fénix. Una vez allí, descubre que los equipos de desarrollo están sometidos a una presión enorme para realizar sus entregas, paralizados por una cultura de miedo y culpa, y ahogados, desde hace casi una década, por la negligencia y la deuda técnica. En su esfuerzo por alcanzar la excelencia, Maxine lucha contra una burocracia impenetrable y una arquitectura de software en la que incluso el cambio más pequeño parece imposible o provoca resultados catastróficos. Cuando el Proyecto Fénix fracasa, Maxine se propone salvar la empresa con la ayuda de la misteriosa Rebelión. Debe encontrar la forma de acabar con el orden establecido, permitir que los desarrolladores sean productivos y devolver la alegría al trabajo tecnológico, para que Parts Unlimited salga victoriosa en una era de disrupción digital. Ella utiliza los Cinco Ideales para poner en marcha el Proyecto Unicornio y transformar la manera en que el negocio y la tecnología trabajan juntos. Mediante la movilización de la organización para aprovechar el Big Data, los Rebeldes trabajan para ejecutar su ingenioso plan. ¿Será suficiente para salvar a Maxine y Parts Unlimited? En esta continuación del best seller 'The Phoenix Project', Maxine lucha por crear una organización de aprendizaje dinámico para reactivar la innovación, mientras se enfrenta a una jerarquía inflexible y reacia a asumir riesgos, porque sabe que solo aquellos con mayor capacidad para adaptarse pueden sobrevivir en estos tiempos de incertidumbre sin precedentes y de oportunidades. Review «Cualquier empresa que esté pasando por una transformación digital necesita convertir este libro en lectura obligatoria para todos sus directivos». COURTNEY KISSLER, vicepresidenta de Tecnología global, NIKE, Inc. «El trabajo magistral de Gene Kim demuestra cómo una aproximación a la transformación tecnológica dinámica y orientada al descubrimiento puede combinar los esfuerzos de varias personas para crear ventajas empresariales para todos». DR. STEVE SPEAR, autor de The High-Velocity Edge, profesor titular del MIT y director de HVE LLC. «El Proyecto Unicornio es maravilloso y me ha gustado 100 veces más que The Phoenix Project... Me ha hecho recordar cada uno de los pasos que hemos dado en adidas en los últimos 4 años». FERNANDO CORNAGO, director sénior de Ingeniería de plataformas, adidas. «La misma importancia que tuvo The Phoenix Project para gestionar el cambio organizativo la tiene El Proyecto Unicornio para la mayoría de quienes nos dedicamos a resolver problemas. Este libro ofrece una visión que los ingenieros de software podrán aprovechar durante generaciones». DR. TOM LONGSTAFF, director de Tecnología, Universidad Carnegie Mellon, Instituto de Ingeniería de Software. «El Proyecto Unicornio es la novela sobre la guerra civil organizativa que todo innovador tecnológico y empresarial debe leer». CHRISTOPHER O'MALLEY, presidente y director general, Compuware. «El Proyecto Unicornio aclara el qué y el porqué de la transformación digital». JEFFREY SNOVER, empleado técnico, Microsoft.

El Proyecto Unicornio: Una novela sobre desarrolladores, disrupción digital y prosperidad en la era de los datos

Computers & Technology

Computer Science

Anaya Multimedia

Acelerar. La ciencia del desarrollo Lean y DevOps: Construcción y escalado de organizaciones tecnológicas de alto rendimiento

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