<p>From the hearts and minds of champions, Thurl Bailey invites you to learn the secret to how a special group of individuals led by Coach Jim Valvano, were serendipitously brought together to achieve greatness by winning the coveted 1983 NCAA Basketball Championship against all odds…and how you and your team can choose to have that championship mindset.</p>

"Team of Destiny"

Thurl Bailey

Ken Shelton

Big T Productions

Best of Class: Building a Customer Service Organization

<p>The creation of a massive global marketplace has brought with it an urgent demand for superior quality and competitive customer service.</p>

Best of Class: Building a Customer Service Organization (Executive Excellence Classics)

Business & Money

Processes & Infrastructure

Executive Excellence Publishing

Personal Excellence

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Books by Ken Shelton