You're no idiot, of course. You skillfully manage your kids' temper tantrums, diplomatically handle office politics, and even pleasantly deal with your friends' bickering. But when it comes to handling customer service, you feel utterly lost. It's time to make great customer service an indispensable part of your daily operation! The Complete Idiot's Guide to Great Customer Service teaches you how to create the "Service Difference"--service that genuinely pleases your customers and sets your organization apart from the pack. In this Complete Idiot's Guide you get:

The Complete Idiot's Guide to Great Customer Service

Business & Money

Karr, Ron

Management & Leadership

Alpha

Lead, Sell, or Get Out of the Way: The 7 Traits of Great Sellers

Praise for LEAD, SELL, OR GET OUT OF THE WAY "As CEO and Chairman of the Board of three publicly traded companies, I felt that Karr's strategies in Lead, Sell, or Get Out of the Way absolutely provided the powerful results he predicted. In one case, we completely eliminated a competitor who posed a strategic threat. I guess you can say they 'got out of the way.' Karr will show you what is required and how to be a top producer in your market. This book is a must-read." —JAMES T. TREACE, President and Managing Member, J&amp;A Group, LLC, former chairman of the board, Wright Medical, Inc., and Kyphon, Inc. "Karr captures a lifetime of winning strategies and experiences and puts them in a practical context for sales leaders and sellers. This book challenges many of the older paradigms of selling and emphasizes the importance of keeping the focus on the customers and providing positive outcomes. In today's challenging market conditions, where the primary focus is on market share, this is a must-read." —BARRY S. GOLDSTEIN, Senior Vice President, Global Sales Strategy &amp; Operations, Starwood Hotels &amp; Resorts Worldwide, Inc. "Karr's book clearly identifies what it takes to be a highly effective sales leader. The principles in Karr's book are concise and illuminating. Follow his system and your sales organization will succeed in any market. An absolute must-read." —MIKE BEAUDRY, Division President, United Natural Foods, Inc. (UNFI) "Karr does it again! Lead, Sell, or Get Out of the Way gives you the ultimate approach to giving added value to customers and creating value for yourself … The seven traits are what's needed in today's world, and this book is an outstanding guide to becoming proficient in all of them." —DAVID PRENG, Preng &amp; Associates, The Global Energy Search Leader

Marketing & Sales

wiley

Learn how to implement the Titan Principle, a proven strategy that will keep your business booming.

The Titan Principle: The Number One Secret to Sales Success

Finance

Chandler House Pr

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Books by Karr, Ron