The ISO 9000 Answer Book

Designed to provide authoritative, easy-to-understand answers to over 100 of the most commonly asked questions regarding ISO 9000. Contains the most up-to-date insights and explanations of the entire ISO registration process from start to completion. Kantner covers all of the immediate facts with practical action steps and advice. Topics covered include understanding the basics of ISO 9000, the quality system standards, components and the application process, ISO technical requirements and recommendations, and a thorough review of the ISO registration process.

Business & Money

Kantner, Rob

Management & Leadership

wiley

A quick, easy-to-follow guide to  the revised ISO 9000 quality standard  The ISO 9000 is a written set of rules that define universally recognized and accepted practices for understanding and meeting the needs of customers. Last revised in 1994, the standard is now being completely restructured with both new and strengthened requirements, promising increased customer focus and process orientation.  The ISO 9000 Answer Book, Second Edition is the definitive guide to this major revision of the standard. Retaining its accessible Q&A format, this updated edition offers clear answers to over 100 commonly asked questions regarding the content and implementation of the standard. Rob Kantner draws upon his vast experience in implementing quality systems that meet the requirements, pass registration audits, and improve an organization's performance and ability to meet customer needs on an ongoing basis.  Field-tested techniques and practical examples help you introduce the standard's practices into your organization. Heavy cross-referencing alerts you to where changes in the standard have occurred. Each of the question and answer sets includes: * Detailed guidance * A capsule answer providing a snapshot of the guidance * "Pitfalls" and "Opportunities" drawn from hands-on experience in implementing ISO 9000 in various types of organizations  The jargon-free, easily understandable explanations in The ISO 9000 Answer Book, Second Edition promise a smooth implementation for both newcomers to ISO 9000 and for existing registrants who need to make the transition to the new standard.

John Wiley&Sons, Inc.

Detroit private detective Ben Perkins takes on the case of a wealthy widow swindled out of a fortune, but his investigation is complicated by the death of the embezzler, lethal competitors, and murder

Back-Door Man

Literature & Fiction

Crimeline

Dirty Work

Detroit private detective Ben Perkins takes on the case of a wealthy widow swindled out of a fortune, but his investigation is complicated by the death of the embezzler, lethal competitors, and murder

Bantam]

When a psychic hires him to investigate a series of dark visions, private detective Ben Perkins becomes involved in the search for a lovely missing blonde and murder

Harder They Hit, The

Mystery, Thriller & Suspense

Mystery

The evidence points toward soft-spoken Detroit DJ Alex Farr as the culprit in a series of brutal murders, but hard-boiled private eye Ben Perkins attempts to prove the murderer is someone else entirely

Ben Perkins, a private detective, agrees to search for Jerry Witkowski's missing son, and runs into a group of terrorists

Hell's Only Half Full (Ben Perkins, Book 4)

Detroit private detective Ben Perkins finds himself the prime suspect in the murder of his best friend, Paul Reardon, after an unknown killer wires Paul's car to explode

Made in Detroit

"Ben Perkins is back! It feels so good to say that. Twenty-three years ago, when Rob Kantner introduced his Detroit PI in the short story "C Is for Cookie," he probably had no idea he was heralding in a new era of mystery fiction. Before Rob, the private eye genre was glutted with down-in-their-luck losers who wore trench coats and talked like Bogart. Stereotypes ruled the paperback racks, and a revamp was sorely needed. Rob's genius was to give his hero something more than clichéd one-liners and a drinking problem. Namely, a life." J. A. Konrath, from his introduction This collection includes 18 stories featuring Ben Perkins, from the earliest part of his career to the latest chapter. The final story, "Sex and Violins" has never before been published.

Trouble is What I Do (Point Blank)

Point Blank

See the best price to sell, buy, or rent books by Kantner, Rob. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Kantner, Rob

See the best price to sell, buy, or rent books by Kantner, Rob. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

The ISO 9000 Answer Book

The ISO 9000 Answer Book

Back-Door Man

Dirty Work

Back-Door Man

Harder They Hit, The

Dirty Work

Hell's Only Half Full (Ben Perkins, Book 4)

Made in Detroit

Trouble is What I Do (Point Blank)