Not enough time, not enough money, too many demands, is the lament of the physician and medical practice manager today. Finally, National recognized consultant Judy Capko, with over 20-years of experience, shares an energetic and innovative approach to organizational management, building patient centered strategies and valuing staff contributions. Judy brings new strategies and ideas to the “Not enough time, not enough money, too many demands” quandary. This is not your standard how-to-book. Judy Capko taps into the most successful medical practices and gives the reader the inside scoop on what is working – and what is not working in practices. All physicians and practice executives will find the Secrets divulged here critical to the running of an efficient and successful practice. Important Secrets Revealed Inside! By reading "Secrets," you'll learn that: --You can seize control of your practice --You can gain a vision for your practice that will inspire your staff --You'll have validation of what you're already doing right --You'll see that you are not in this alone -- see how other practices struggle with similar issues --You'll have a roadmap for changes to make your practice shin In this easy-to-read, easy-to-understand book, the author provides uncomplicated and smart approaches to solving managements' biggest headaches. Let us help you create a practice where staff wants to work and patients want to come!

Secrets of the Best-Run Practices

Medical Books

Judy Capko

Administration & Medicine Economics

Greenbranch Publishing

Cure your practice's chronic crisis management syndrome. Do constant disruptions, priority shifts, scheduling nightmares, rising costs, coding errors, reimbursement hassles and spiking workloads have everyone in your medical practice working harder yet accomplishing less? Take back control. In her newest book, nationally recognized healthcare consultant Judy Capko reveals simple, affordable and amazingly effective time management secrets for improving the patient experience, empowering staff, creating a smoother, more successful practice ... and enjoying a more satisfying personal life, too. Practical, proven time management strategies drawn from successful large, small, and major academic faculty practices nationwide A win-win focus on quickly defusing conflicts, clearing hurdles and building confidence to create lasting rewards for physicians, practice managers, staff, and patients Ready-to-use tools, including checklists, grids, comparison charts, efficiency-boosting office floor plans, suggestions for patient pre-visit forms and more Real-world examples of where and why time management problems arise in medical practices (including a tactic commonly used to curtail staff s personal use of phones and the Internet that can actually cost a practice $20,000 in lost productivity) Take Time tips that follow up each chapter with specific action items SELECTED TABLE OF CONTENTS Chapter 1: Are You Being Sabotaged How to audit your practice and habits to lower stress and raise performance. Chapter 2: Can We Talk? How to use good communications to get more done ... more easily. Chapter 3: Those Maddening Phones How to give systems and people more control over calls, call-backs, and virtual patients. Chapter 4: The Sensible Schedule How to stay on time, manage workload, and minimize the impact of missed appointments. Chapter 5: Get It Right! How to improve quality, eliminate steps, and position your practice for Pay 4 Performance. Chapter 6: Make The Most Of Staff How to empower staff, defuse conflicts, fast-track learning and create a can-do culture. Chapter 7: Virtually Yours How to use Internet and mobile technologies to streamline everything from patient exams to communicating inside the practice. Chapter 8: Your Partner - The Patient How to use practice tools, people skills and technology to turn patients into true partners. Chapter 9: Mine The Business How to build a better practice by using business intelligence, benchmarks, and dashboards to improve focus and decision-making. Chapter 10: Get Back Your Life How to balance demands and set healthy boundaries that keep you from becoming stressed, exhausted, and a workaholic Chapter 11: From This Day Forward How to use new-found control at work as a springboard for greater personal freedom to pursue passions and make a difference.

Take Back Time: Bringing Time Management to Medicine

Business & Money

Skills

The Second Edition of this runaway best-seller includes four new chapters covering technology in practice, economics and changing issues in practice management. Bonus for the 2nd edition...46 forms to customize for your own office. Ready-to-Use Guidance from Medical Business Guru Judy Capko. In plain-English, Judy Capko, a noted practice management expert maps out the smart but ingeniously simple tactics that the most successful medical practices and ambulatory care centers are using to thrive despite tough economics, tight reimbursement, and practice management issues such as changes in workforce demographics and the prospect of upcoming health care reform. From consulting engagements with hundreds of medical practices, Capko shares best of the best ideas plus ready-to-use tools. Whether you have a practice that is growing so fast you are losing control ... or a practice that is struggling with patients and profitability, Secrets shows you proven tactics for improving practice revenues and patient satisfaction, managing the phones, streamlining workflow, and hiring and retaining dedicated staff. Readers are using these real-life secrets to create a smoother, more profitable practice where staff wants to work and patients want to come! Selected Table of Contents Mission Possible: how defining your mission sets your practice up for success. The Perfect Receptionist Gets Wired: how to use technology to enhance efficiency and make patients feel special. Conquering Workflow Problems: how to eliminate bottlenecks at the front office before they create unpredictable, unmanageable workflow. The Amazingly Productive Doctor: how to master clinical flow and make time count so you can outperform peers while enjoying more personal time, too. Mastering the Appointment Schedule: secrets for better service, higher productivity and improved patient compliance. Commonsense Risk Management: how paying just a little more attention to details and patients makes a huge difference in avoiding mishaps, errors and other problems. Shredding the Paper Monster: how a 7-day-a-week pediatric practice smoothly switched over to new practice management and electronic health record systems. The Changing Dynamics of Outpatient Academic Practices: how faculty practices differ from the traditional private community medical practice and how to change your culture successfully. The Power of Revenue Management: how to improve financial results by maximizing charge capture and revenue recovery, including how the patient collections process is changing. Great Employees The Simple Truth: solid, practical advice on obtaining peak performance from every employee. The Money Crunch: how to keep rapid growth from sabotaging success (and if you are about to implode what to do now to recover). Reshaping the Practice A New Genre: case studies of three different types of practices that successfully changed direction. Smart-Sourcing for the Savvy Practice: how to use outsourcing to get the job done better and achieve remarkable ROI. Starting Over Yes You Can! Feel trapped in your current position? Learn how three physicians changed course after years of practicing medicine and traded extremely difficult situations for more satisfying personal and professional lives. The Practice of the Future: how to use technology and innovation to meet emerging practice management issues and meet the changing expectations of your patients, staff and community.

Secrets of the Best-Run Practices, 2nd Edition

For the first time medical practices and organizations are about to see their income either increase or decline based on regulations that directly measure patient care and satisfaction. CMS has now made the patient experience its business. The patient experience is critical to the future of healthcare and the cost of care. Practices that have paid little attention to this in the past can learn how to improve the patient visit through the environment, culture and the actions of physicians and staff. Learn the steps your practice can take to reap the many payoffs of achieving high patient-centered standards without having to make a big financial investment. In their book, Judy Capko and Cheryl Bisera describe how the patient-centered movement has changed the practice of medicine and offers insights into the opportunities this new environment provides to practices. What the book covers: * How create an impressive image * Identity: Knowing who you are and expressing it with conviction * Defining your online presence and protecting your online reputation * Developing a patient-centric office culture * How to live and measure your adherence to your mission * How to speak the language of patients * Evaluating your patient's experience (a look in the mirror!) * Making patients feel at home when they visit your facility Benefits: *Discover how to succeed in the rapidly growing patient-centered care movement. *Includes carefully chosen case studies that highlight successes in building a patient-centric medical practice. * Learn how to deliver customer service that delights patients. *Gain valuable insight into how practices should claim and take control of their online presence. * Take advantage of a list of twenty one things you can do now without breaking the bank. * Leverage tools to evaluate your existing office culture and transform it into one that creates an exceptional environment for patients and staff. Fortunately, there are many steps a practice can take to develop an attractive, engaging presence without making a big financial investment. In this book, doctors and medical practice administrators get a practical guide to creating a positive image which grows a loyal, referring patient base. It includes advice on how to measure performance and maintain accountability; how to define your practice image and express it with conviction; and how to manage your online and social media presence. It also offers a list of twenty-one steps practices can take right away without breaking the bank. This book provides all the tools healthcare providers need to begin reaping the many benefits to running a profitable patient-centered organization. By following these recommendations by Capko and Bisera, medical practices will improve their competitive position, gain financial incentives with payer reimbursement, and grow a loyal patient base. Table of Contents Introduction Chapter 1 Being Best Chapter 2 Unhappy Patients are Costly Chapter 3 From Identity Crisis to Brand Recognition Chapter 4 The 24x7 Patient Relationship Chapter 5 What s Wrong With This Picture? Chapter 6 Cultural Differences: When Hospitals Own Practices Chapter 7 Conflicts on the Patient-Centered Journey Chapter 8 Mirror, Mirror: An Honest Look Within Chapter 9 How Facility Design Impacts the Patient Experience Chapter 10 Voices from the Field Chapter 11 Twenty-One Things You Can Do Now (Without Breaking the Bank) Chapter 12 The Patient-Centered Practice Now and in the Future

The Patient-Centered Payoff: Driving Practice Growth Through Image, Culture, and Patient Experience

Cheryl Bisera

Healthcare practices. Uncertain times. Practices are under pressure to accomplish more with fewer resources, while facing new regulatory demands and other changes that compete with the responsibilities of running a practice. 
How do the most successful medical practices excel in this constantly changing practice environment? 
The wait is over. The much-anticipated 3rd edition of Secrets of the Best-Run Practices shares practical solutions for medical practices seeking to simplify business processes, maximize efficiency, and improve profitability, all while putting patients first. 
Fully updated, Secrets of the Best-Run Practices delivers timely solutions for the critical challenges that medical practices face every day from front desk service, to workflow efficiency, to effective billing and collections, to understanding the critical steps required to adapt to a new business model. 
As in previous editions, author Judy Capko uses case studies from practices large and small to illustrate real-world practice management problems and their solutions. 
Imagine: 
A practice where mastering the appointment schedule reduced no-shows by 70% and decreased overtime payroll cost by $60,000 per year. 
A practice that doubled time-of-service collections within 30-days once staff members once staff learned new collection techniques. 
A simple formula for determining the hassle factor in dealing with 3rd party payers. 
An amazingly productive physician generated $600,000 more in revenue than the national benchmark for his specialty. 
A practice s team approach to get exceptional results from their billing service. 
By reading Secrets of the Best-Run Practices you will learn how to: 
Improve time-of-service collections to increase practice profitability 
Use proven techniques for appointment scheduling, increasing patient satisfaction 
Discover outsourcing possibilities that improve practice performance 
Apply the key components of a practice Turnaround Plan to achieve a profitable footing 
Keep credit card numbers on file, and use virtual cc payments...and how to do it properly 
Conduct random chart audits, we have tips for you 
Discharge a non-compliant or difficult patient and protect the practice from liability 
Leverage your patient portal to smooth out workflow 
Improve your efforts to secure data with no-nonsense info on the new world of patient data security and HIPAA 
BONUS The NEW 3rd edition includes 46 downloadable toolbox forms (in Word and in PDF) designed to help you manage your busy practice. These forms can be customized for any practice and cover workflow, business analysis, and human resource management. 
Just as doctors need to stay up-to-date with the best practices in patient care, their practices need to keep up with the real-life solutions that can keep their practices healthy. The all-new 3rd edition of SECRETS OF THE BEST-RUN PRACTICESis a cost-effective investment in practice success.

Secrets of the Best-Run Practices, 3rd Edition

Insurance