According to the foreword by Arthur C. Clarke (2001: A Space Odyssey), the computer field veteran authors' analysis demonstrates that the future is sooner than we think in regard to the possibility of truly intelligent machines. They detail the technology, standards, Internet and other applications, key development players, and implications of the listed latest and next generation of intelligent, even personable software agents. Those insidious Web "cookies," however, seem more related to Clarke's HAL. Annotation c. by Book News, Inc., Portland, Or.

Intelligent Software Agents

Computers & Technology

Murch, Richard

Johnson, Tony

Operating Systems

PRENTICE/HALL

Experience is the key differentiator in today's marketplace and this proven framework will help you set yourself apart from your competition. This is not just concept and strategy - but HOW to build a service culture within your organization. Tony has spent decades doing just that - building teams, delighting guests, and growing sales - and he wants to share the foundational elements that made him successful. Whether you are building a business, growing a company, or leading an organization, this blend of strategy and tactics will set you apart as a leader and service star.“In today’s competitive economy you need a plan to engage and retain your customers. Tony’s principles are impactful anywhere you serve guests – I’ve been using them for years and seen amazing sales growth. You need to read this book – it’s an investment in success.”-Mario Toussaint Chief Experience Officer, Healthcare“Tony Johnson is a brilliant speaker and Customer service guru! The tools he has to set benchmarks for every day customer service helped me establish a successful action plan for my customers.”-Shaun Slade Owner, Lakeland Aircraft“Working in healthcare requires a sincere focus on the patients in addition to providing high quality medical care. Tony’s message can benefit every business (including the competitive and heavily scrutinized medical profession) and his book reminds us that the customers matter the most. I would recommend his book to anyone operating in any competitive profession that has in-depth interactions with customers.”-Angela Pannuti Health Care Provider

Together We Serve: Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team

Business & Money

Management & Leadership

Tony Johnson

During their two-and-a-half-year circumnavigation aboard the sloop Maverick, Tony Johnson and Terry Shrode survived a number of harrowing engagements with the forces of nature. In Tahiti, a midnight gale caused Maverick to fetch up on a dangerous coral reef. In Indonesia, faulty navigational charts, heavy winds and high seas led the crew to run the boat aground. And thirty miles from a safe landfall after a twenty-one day Atlantic crossing, water in the bilge triggered the discovery that the hull had begun to tear itself apart. Only a heroic effort by the skipper and first mate kept them from sinking within sight of land. Along with tales of adventure, the Captain’s chronicle contains accounts of natural wonders including orangutans in the wild, observed on a dreamlike jungle excursion up the Kumai River in Borneo, and the nighttime Arabian Sea glowing ghostly white from horizon to horizon, the result of a rare bloom of phosphorescent plankton. Woven through the journal are revealing and sometimes surreal encounters with a host of fascinating characters including native guides, fellow cruisers, and would-be pirates. These cross-cultural experiences assume added poignancy in the period following the World Trade Center attack, when, despite the warnings of family and friends, Tony and Terry decide to carry on with their voyage through the heart of the Islamic world and fly the American flag. Sections on Odysseus, Drake, Columbus, Plato, Socrates, bullfighting in Spain, Mediterranean geology, and Junior Walker and the All-Stars ensure that the book will satisfy the reader’s wanderlust for cultural and intellectual, as well as nautical, adventure.

The Captain and Mr. Shrode: A firsthand account of the voyage of Maverick

Sports & Outdoors

Water Sports

Moonmaid

The object of the book remains as it was for the first edition - the authors have combined a detailed study of the principles governing the valuation of land and buildings with an account of the application of those principles to everyday problems met within practice; and the ever-changing legal framework has been updated.

Modern Methods of Valuation of Land, Houses and Buildings

Shapiro, Eric

Davies, Keith

Economics

Estates Gazette Ltd

Written from a practical standpoint, this book details how the new Stamp Duty Land Tax works in practice. It is full of examples and case studies and will appeal to surveyors and other people interested in understanding the subject. Most other books in this area tend to be more academic in nature. As surveyors are now more involved in leases they therefore need to know about the new legislation as they will use it for the basis of valuation, potential pitfalls and calculation of amounts on which tax is payable, plus admin and enforcement. *An understandable guide to a complex subject *Written by practitioners, not lawyers *Lack of legalese *User friendly

The Stamp Duty Land Tax Handbook

HART, Chris

Written from a practical standpoint, this new edition of the Stamp Duty Land Tax Handbook details how the updated legislation works in common practice. The book's examples and case studies will be highly useful to surveyors, valuers and anyone needs to be kept up to date with the application of tax duty on Land. Unlike most other books in this area, the Handbook is based on practical experience of the work of surveyors applying the latest legislation in making valuations. The authors explain the potential pitfalls and use examples of calculations of the amounts on which tax is payable. Complex areas like administration and enforcement are clarified and explained. The Handbook will help surveyors and property professionals provide crucial support to their invididual and corporate clients. * Detailed summary of all the issues affecting professionals in this complex area* Written by practitioners for practitioners* Clear, easy-to-understand guide that avoids technical language and legal jargon

Estates Gazette

Tony Johnson was a wireless operator/airgunner in a Vickers Wellington bomber during WWII. Shot down over Germany, he parachuted to safety and in spite of a valiant effort to evade capture, he was apprehended and sent to a prisoner-of-war camp. But Johnson had no intention of remaining a prisoner and looked for every opportunity to escape. ESCAPE TO FREEDOM tells the story of life as a prisoner in the hands of the Germans and of an escape back to England to the girl that was faithfully waiting.

Escape to Freedom : An Airman's Tale of Capture, Escape, and Evasion

Biographies & Memoirs

Magna Large Print Books

Changes in the world's business climate are forcing companies in all sectors to re-examine their goals and ambitions - as well as reviewing how they produce goods and deliver services to their customers. Not only is this rate of change accelerating but technological innovations, in particular, The Internet, catalyze this rate and also redefine many markets and business methods. Companies who recognise the need to change make sweeping transfomations, reinventing themselves in order to challenge their competitiors. By doing so they are investing substantial intellectual capital and time in methods such as TQM and Business Process Re-engineering. However whilst computers are continually seen as a tool of change - they are often an integral part of the problem of change intiatives. Far from supporting change, corporate computer systems are in many cases, a prime cause for the failure of the change process. This book: * explores the role of computers in corporate change * provides guidelines for those wishing to realign corporate computer systems to a new level of flexibility as change becomes a way of life * shows how these guidelines are pragmatic and proven * suggests a communications-based infrastructure which enables people to: solve problems, provide information visibility and work together in teams * shows how communications based thinking re-invents the team spirit which is often lost as corporations grow * adresses the need for developing solutions in-house which are: inexpensive, can rapidly respond to change or be thrown away to make room for new solutions - developed as and when required and deliver the required productivity to produce a return on investment

Time to Take Control: The Impact of Change on Corporate Computer Systems

Butterworth-Heinemann

Time to Take Control provides reasonable and effective guidelines for successfully using computers to improve the workplace. This is a perfect book for anyone who wants to increase the productivity and flexibility of their business. The author maintains an Internet Web site, designed as a forum and bulletin for the latest papers and research on the subject as it develops. Explores the role of computers in corporate change.Provides guidelines for those wishing to realign corporate computer systems to a new level of flexibility as change becomes a way of life.Shows how these guidelines are pragmatic and proven.

Time to take control

Routledge

The author was shot down in his Wellington bomber on his third operational mission. Captured shortly after, he was interrogated in Dulag Luft before being sent to Stalag Luft 1 on the Baltic where he stayed from April to September 1944. As the noose tightened on Germany, Tony and his fellow kriegies were kept on the move. He describes the increasingly harsh conditions he and his fellow endured, including the infamous Long March of the winter of 1945. He twice escaped, the second time successfully reaching the Allied Second Army.

Escape to Freedom: An Airman's Tale of Capture, Escape and Evasion

Leaders & Notable People

Pen and Sword Military

See the best price to sell, buy, or rent books by Johnson, Tony. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Johnson, Tony

See the best price to sell, buy, or rent books by Johnson, Tony. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Intelligent Software Agents

Together We Serve: Four Proven Strategies to Create Winning Experiences for Your Guests and Your Team

The Captain and Mr. Shrode: A firsthand account of the voyage of Maverick

Modern Methods of Valuation of Land, Houses and Buildings

The Stamp Duty Land Tax Handbook

The Stamp Duty Land Tax Handbook

Escape to Freedom : An Airman's Tale of Capture, Escape, and Evasion

Time to Take Control: The Impact of Change on Corporate Computer Systems

Time to take control

Escape to Freedom: An Airman's Tale of Capture, Escape and Evasion