<p>Executives from each of 56 American corporations discuss how their companies have developed and implemented programs to assure quality service. This updated edition (first was in 1988) adds a new chapter describing the concrete conclusions that can be drawn from the case studies. Member price, $39.95. Annotation copyright Book News, Inc. Portland, Or.</p>

When America Does It Right: Case Studies in Service Quality

Business & Money

Jay W. Spechler, Ph.D., PE

Management & Leadership

Inst of Industrial Engineers

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Books by Jay W. Spechler, Ph.D., PE

See the best price to sell, buy, or rent books by Jay W. Spechler, Ph.D., PE. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

When America Does It Right: Case Studies in Service Quality