<p>Salary levels affect your ability to attract and keep good employees. But, when you pay too much, the help desk's cost structure can be thrown out of balance. This sought-after report presents comparisons of average salaries in related help desk and customer support job categories. Comparison data is presented by geographical regions, industry type, number of employees, number of customers, call volume, and more. The 2000 Help Desk Salary Survey is your best source for this information so critical for building and maintaining a strong support organization.</p>

The 2000 Help Desk Salary Survey

Computers & Technology

Institute, Help Desk

Business Technology

Help Desk Institute

<p>This exclusive annual report (delivered FREE to HDI members) provides the vital information you need to compare your support center to other organizations. Learn exclusive information on the top five areas of concern: support center structure, personnel, incoming call composition, practices and tools, and operational trends. Key areas of analysis include: scope of service, service request volume, problem resolution procedures, existing and planned technology use, staff training, automated call logging systems, outsourcing, and more. This critical industry knowledge gives you the foundation for starting a new support center or standards for measuring your existing organization.</p>

The 2000 Help Desk and Customer Support Practices Report

See the best price to sell, buy, or rent books by Institute, Help Desk. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Institute, Help Desk

See the best price to sell, buy, or rent books by Institute, Help Desk. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

The 2000 Help Desk Salary Survey

The 2000 Help Desk and Customer Support Practices Report