A complete guide to the strategy, design and delivery of services in today's highly competitive business environment. Presents the ideas and concepts necessary to understand and manage operations in service environments. The book is organized around three main elements of service management: strategy, design and delivery. It explains the strategic importance of services, as well as their relationship to other functions of the organization, such as marketing and human resource management. It also presents several tools and techniques to help managers improve service processes, streamline delivery, and enhance decision making. All operations and service managers.

Service Operations Management: Strategy, Design and Delivery

Business & Money

Hope, Christine

Muhlemann, Alan

Industries

PRENTICE/HALL

Growing up is a miraculous time. The journey from the freedom of childhood to the workaday life of becoming an adult is filled with both poignancy and wonder. Fond memories of pedaling bikes through honeysuckle-scented streets with a pack of neighborhood friends and playing “kick the can” and stickball on warm summer evenings alight with fireflies are accompanied by the inevitable loss of people and places dear to the heart—and a seminal moment when we know we’re leaving childhood behind. These are the stories of a turning point—when the world shifted, and nothing would ever be the same. In this first collection of the MEMORIES FROM MAPLE STREET, U.S.A., series, Sundown Press brings you real-life stories, from the touching to the humorous, the inspirational to the adventurous, and a wonderful group of childhood memories you’ll never forget.

Memories from Maple Street, U.S.A.: Leaving Childhood Behind

Parenting & Relationships

Pierson, Cheryl

Landwehr, Jim

Munn, Vella

Huff, Carol

Yeary, Celia

Adams, Kathleen Rice

Matthews, Shayna

Monkress, Sue A.

Hopewell, Emma

Parenting

CreateSpace Independent Publishing Platform

The Sacrificing of Thomas Cranmer

Romance

Historical

Cranthorpe Millner Publishers

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Books by Hope, Christine