Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotel's?and their own?ultimate success. KEY TOPICS This unique approach addresses all of the operating departments of a full-service hotel?Human Resources, Controller, The Front Office, Housekeeping, Food and Beverage, Safety and Property Security, Sales and Marketing, Facility Engineering and Maintenance?from the viewpoint of the General Manager. It also explores franchise agreements and management contracts, purchasing a hotel, and career opportunities. For current and future hotel general managers, and hotel department heads?i.e., executive housekeepers, directors of sales, controllers, and front office managers.

Hotel Operations Management

Business & Money

Hayes, David K.

Ninemeier, Jack D.

Job Hunting & Careers

Pearson College Div

For courses in Hotel Operations, Front Office Management, Revenue Management, Hotel Sales and Marketing, Hospitality Management Information Systems, and Managerial Accounting in the Hospitality Industry. A one-of-a-kind, this simulation solves the Front Office Management/Property Management System training dilemma. Consisting of five Front Office categories, users build hands-on experience with revenue management; reservation management; guest stay information; guest departure and payment; and accounting and financial summaries. Developed by a team of experienced professionals, this cutting-edge program features twenty-four lessons of increasing complexity. Each lesson has been extensively field-tested and provides the learner with a real-world, interactive learning experience. Please take a tour of our CD-ROM-based product by visiting: www.prenhall.com/foms

Professional Front Office Management (FOMs) Simulation

Miller, Allisha A.

Industries

Written in an easy-to-read, easy-to-understand, easy-to-remember style, Foundations of Lodging Management tells readers the basics about how the lodging industry and the hotels in that industry operate. KEY TOPICS: Included are chapters on the history and structure of the lodging industry as well as on the individual operating departments such as front office, sales and marketing, housekeeping and maintenance that are so vital to the success of a hotel. The book concludes with an extensive chapter detailing alternative ";careers"; in the lodging industry. MARKET: For hotel general managers, assistant general managers, controllers, front office managers, food and beverage directors, executive housekeepers, chief maintenance engineers, and franchise service directors.

Foundations Of Lodging Management

Witten with the context that the Front Office Department's primary function is to "connect" the property and its employees with the guests. This book details policies and procedures that address the department's critical role of serving guests, coordinating employee communcation and utilizing technology to benefit guests, staff and owners. An emphasis on providing guest service; Facilitating the work of employees in other departments as they provide service; Using technology to meet the needs of guests and hotel employee peers; The Context of Front Office Operations; Technology Helps Front Office Operations; Front Office and the Guest Cycle; Special Front Office Concerns. Hotel operation managers and administrators.

Professional Front Office Management

Woods, Robert

Austin, Michele A.

Pearson

Describing in great depth and detail all areas of hotel administration, this accurate book provides an up-to-date and comprehensive examination of the responsibilities of a hotel general manager. It shares with readers the procedures effective managers use to ensure their hotel¿s–and their own–ultimate success. KEY TOPICS This unique approach addresses all of the operating departments of a full-service hotel–Human Resources, Controller, The Front Office, Housekeeping, Food and Beverage, Safety and Property Security, Sales and Marketing, Facility Engineering and Maintenance–from the viewpoint of the General Manager. It also explores franchise agreements and management contracts, purchasing a hotel, and career opportunities. For current and future hotel general managers, and hotel department heads–i.e., executive housekeepers, directors of sales, controllers, and front office managers.

This package contains the following components: -0135110106: Front Office Management Simulation Access Card 
-0132560895: Foundations of Lodging Management

Foundations of Lodging Management + Front Office Management Simulation Access Card

PRENTICE/HALL

The Professional Restaurant Manager covers the topics all restaurant managers must know to be successful in the industry. Organized in a quick-read, four-part format, the book offers a fresh look at the restaurant business, back-of-house management, front-of-house management, and financial management. Discussion prompts are built right in so students can respond to real case studies and illustrations. Financial documents reference the newest version of the Uniform System of Accounts for Restaurants. An extensive glossary is provided and authors review important trends in sustainability, green practices and farm-to-fork movements.

The Professional Restaurant Manager (Myculinarylab)

Professional Front Office Management + Simulation Student Cd

This is an access code for: Hayes: FRONT OFFICE MANAGEMENT SIMULATION, 2e (ISBN: 0132814641)

Front Office Management Simulation Pass Code

Taking a value-oriented approach, Procurement of Hospitality Resources emphasizes how buyers must maintain a mutually beneficial relationship with their suppliers—rather than taking a strict win/lose pricing strategy. Offering a global vision, it includes specialty foods, such as organic, Kosher and Halal foods, and devotes entire chapters to evaluation, international purchasing, and procurement for hotels. Students are directed to additional on-line resources through in-text features and mini case projects provide ample opportunity to apply concepts in individual and group settings.

Procurement of Hospitality Resources

See the best price to sell, buy, or rent books by Hayes, David K.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Hayes, David K.

See the best price to sell, buy, or rent books by Hayes, David K.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Hotel Operations Management

Professional Front Office Management (FOMs) Simulation

Foundations Of Lodging Management

Professional Front Office Management

Hotel Operations Management

Foundations of Lodging Management + Front Office Management Simulation Access Card

The Professional Restaurant Manager (Myculinarylab)

Professional Front Office Management + Simulation Student Cd

Front Office Management Simulation Pass Code

Procurement of Hospitality Resources