Crucial Conversations: Tools for Talking When Stakes are High, Third Edition

This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation&#8213;especially difficult ones&#8213;leads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. This new edition addresses issues that have arisen in recent years. You'll learn how to: <ul> <li>Respond when someone initiates a Crucial Conversation with you</li> <li>Identify and address the lag time between identifying a problem and discussing it</li> <li>Communicate more effectively across digital mediums</li> </ul> When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results. Whether they take place at work or at home, with your coworkers or your spouse, Crucial Conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again.

Business & Money

Grenny, Joseph

Patterson, Kerry

McMillan, Ron

Switzler, Al

Gregory, Emily

Management & Leadership

McGraw=Hill

Product Description 
This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. 
The book that revolutionized business communications has been updated for today’s communication challenges. Crucial Conversations provides powerful skills to ensure every conversation―especially difficult ones―leads to the results you want. Written in an engaging and witty style, it teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. 
This new edition addresses issues that have arisen in recent years. You’ll learn how to:\nRespond when someone initiates a crucial conversation with you 
Identify and address the lag time between identifying a problem and discussing it 
Communicate more effectively across digital mediums\nWhen stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a Crucial Conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons and strategies of Crucial Conversations and improve relationships and results.\nWhether they take place at work or at home, with your coworkers or your spouse, Crucial Conversations have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a Crucial Conversation again. 
 From the Publisher 
Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler and Emily Gregory are international corporate consultants and leaders at Crucial Learning, a learning company that offers courses in the areas of communication, leadership and performance. Nearly half of the Forbes Global 2000 have used their courses to improve organizational health and performance. 
 From the Back Cover 
Joseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler and Emily Gregory are international corporate consultants and leaders at Crucial Learning, a learning company that offers courses in the areas of communication, leadership and performance. Nearly half of the Forbes Global 2000 have used their courses to improve organizational health and performance. 
 About the Author 
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide\nJoseph Grenny, Kerry Patterson, Ron McMillan, Al Switzler and 
Emily Gregory are international corporate consultants and leaders at Crucial Learning, a learning company that offers courses in the areas of communication, leadership and performance. Nearly half of the Forbes Global 2000 have used their courses to improve organizational health and performance.

Jam-packed with beautiful and inspirational work, Reinventing Lettering is a visual treat. As such lively and versatile areas of graphic design, lettering and type invite innovation and reinvention. The "sweetshop" of techniques and media to choose from offer an open book for typographers, illustrators and designers. From no-tech to digital wonders, the old guard to avant garde, any and every approach goes.
More than a tantalizing collection of work, Reinventing Lettering is a mentor, encouraging you to explore new paths. Overviews of tools and techniques give you the basics; profiles of outstanding lettering designers give you the sparks. 
Examples of illustrated, hand-drawn, digitally drawn, 3D and found lettering from artists such as Jessica Hische, Marian Bantjes, Seb Lester and Yulia Brodskaya are all to be found in this vibrant book.

Reinventing Lettering: Inspirational Pieces by Contemporary Practitioners

Arts & Photography

Graphic Design

A&C Black Visual Arts

Handmade for Baby: 25 Keepsakes to Create with Love

Crafting from pregnancy to your baby's first birthday!
The arrival of a new baby is not only a cause for celebration, but also the perfect opportunity to get creative. After all, what could be better to give to that special little person in your life than a handmade gift?
Whether you are making a gift for your own baby, or for a friend or relative's new arrival, this book features a wide range of craft projects to suit all skill levels and covers numerous craft types, including stenciling, sewing, knitting, and crochet.
There are projects for all the early stages of welcoming a baby, from pregnancy through to the first birthday, each one created exclusively for the book by a specially selected group of crafters from around the world. Beautiful watercolor illustrations accompany the projects ensuring each one is easily achievable and suitable for crafters of all levels.

Handmade For Baby: 25 Keepsakes to Create with Love

Crafts, Hobbies & Home

Rivers, Charlotte

Crafts & Hobbies

Fons & Porter

Typography is always one of the designer's first considerations when it comes to making a statement, and in recent years the world of lettering and type has exploded in an unprecedented wave of creative discovery. Contemporary artists, typesetters, and designers of all kinds are exploring new horizons in illustrated and hand-drawn lettering, digitally rendered lettering, and 3D lettering. This collection—large in scope but petite in size—surveys the recent lettering renaissance, showcasing a diverse range of talent in gorgeous, eye-catching examples and profiling today's innovators. In a stunning little package that expertly combines a handmade feel with a modern aesthetic, this is the ultimate inspirational collection of contemporary lettering for design buffs and type enthusiasts alike.

Little Book of Lettering

Chronicle Books+

With over 30 inspirational projects detailing a range of 3-D papercraft card designs for any occasion, Pop-Up Cards has something for everyone.
From whimsical animal shapes to more sophisticated and intricate flower designs, pop-ups can add a sense of fun and elegance to any occasion. At the heart of pop-ups lie a few simple mechanisms, and no matter how complex the design, the "pop" can be achieved using one of a few basic techniques. Pop-Up Cards covers these techniques, including essential folds, creating slots and tabs, and adding rotating discs and springs. Simple step-by-step instructions will make even a beginning papercrafter into an advanced paper engineer. Each technique is followed by a selection of projects that demonstrate its use, so you can build up skills and become confident enough to begin making their own pop-up designs. Templates for each project at the back of the book help you get started. Whether you love crafting or want to make something special for any occasion, Pop-Up Cards has something for everyone. The 30 inspirational projects included offer a range of card designs for birthdays, weddings, and celebrations, as well as ornamental projects to display or to give as gifts.

Pop-Up Cards: Step-by-step instructions for creating 30 handmade cards in stunning 3-D designs

Walter Foster Publishing

See the best price to sell, buy, or rent books by Gregory, Emily. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Gregory, Emily