The book is based on 30 years' experience of handling and analyzing customer complaints and using that information to help businesses grow quickly and improve customer satisfaction. As well as explaining the main types of complaint and why they happen, it’s also a practical easy to follow guide any size of business can follow to help resolve customer complaints and create loyal, happy customers who buy more and refer others.

WHY YOU SHOULD WELCOME CUSTOMER COMPLAINTS: (and what to do about them) (Bite-Sized Books)

Business & Money

Greenwood, Nigel

Marketing & Sales

Independently published

This book distills 30 years of experience and research into a simple, easily understood practical guide to delivering great customer service.     It is designed both as a manual and a reference tool with clear examples and tips on the simple actions to take to delight your customers. The advice applies to any size of business in any sector, with common sense ideas that are easy to implement at no or little cost. It’s not just theory – the ideas have been tried and tested over many years and have proved to be extremely effective at helping businesses improve customer satisfaction and profits.     With examples and checklists, Nigel Greenwood will add new insights to your understanding of your customers and what you need to do to gain more customers, retain those you have, and develop your business.    It encompasses many areas of customer experience, including:  • How to describe the personality of your business and how it should behave  • How and why to look at your business through your customers' eyes  • The 6 things that all customers want and how to deliver them  • The mistakes to avoid  • Simple practical guide to getting great results  • Clear insight into what customers want and how to deliver it  • Practical ideas for getting and using customer feedback.

The Six Things That All Customers Want: A Practical Guide to Delivering Simply Brilliant Customer Service

<p>This is a book on politics, history and legal philosophy like no other. Featuring an introduction by the late Sir Walter Campbell AC QC, former Governor and Chief Justice of Queensland, it argues that the republican ideal of government ""...of the people, by the people, for the people"" has permanently parted company from the republican form of government. A monarchist, not a royalist, the author argues that the important aspects of the monarchy are not the sentimental or tabloid details, but the constitutional role that has evolved within parliamentary democracy over centuries, in Britain and the rest of the Commonwealth. The book advocates the importance of the Crown in the Westminster parliamentary system of democracy, to limit executive power and help preserve peaceful, culturally diverse societies in Australia, the United Kingdom, Canada and New Zealand. Contrasts are presented between the legal safeguards inherent in the Westminster system with the failures of governance in the United States and France.</p>

For the Sovereignty of the People: A Conversation with Niccolo's Ghost, and a Defence of the Crown in the Westminster System

Politics & Social Sciences

Politics & Government

Australian Academic Press

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Books by Greenwood, Nigel