Departmental Report 2004 Cabinet Office

Great Britain: Cabinet Office

Great Britain: H.M. Treasury

Stationery Office, The

Modernising Government Initiative: Minutes of Evidence, Tuesday 23 November 1999 (House of Commons Papers)

Politics & Social Sciences

Politics & Government

Stationery Office Books

The Civil Service Year Book: 1998

The Stationery Office Books

This publication introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle. Introduces the basic concepts of the ITIL service lifecycle, and its benefits. Provides a summary of each of the five stages of the lifecycle. Includes references to the five core publications, providing an essential companion to them. Includes information on ITIL and cloud computing.

Introduction to the ITIL Service Lifecycle

Business & Money

Anthony T. Orr

Management & Leadership

The Stationery Office

Key Element Guide ITIL Service Transition

Key Element Guide Itil Service Transition: Aligned to the 2011 Editions

Computers & Technology

Rance, Stuart

Networking & Cloud Computing

It Infrastructure Library

This study guide covers the MSP Foundation, Practitioner and Advanced Practitioner qualifications. Its purpose is to provide supporting information to candidates to help them take the MSP qualification.  The aid is to be read alongside the core guidance, reading it in isolation will not provide sufficient knowledge to pass the examinations.  Key Features  Provides enough information about the MSP qualifications so that the candidate will be familiar with the scope of the papers.  Gives guidance on the types of questions candidates will be asked and help on how to approach the examinations.  Uses consistent terminology with the MSP and the PPM Common Glossary, acronyms and definitions.  Covers the Qualification structure for MSP and exam preparation.  Uses examples, hints and tips to help explain concepts where necessary.

Managing Successful Programmes (Msp) Study Guide

Hicks, Adrian

Rowland, Michelle

The Stationery Office/Tso

ITIL Service Operation: [German Translation]

Civil Service Yearbook: August 1992 Edition

Bernan Press

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