The Core of Visible Ops Visible Ops is a methodology designed to jumpstart implementation of controls and process improvement in IT organizations needing to increase service levels, security, and auditability while managing costs. Visible Ops is comprised of four prescriptive and self-fueling steps that take an organization from any starting point to a continually improving process. Making ITIL Actionable Although the Information Technology Infrastructure Library (ITIL) provides a wealth of best practices, it lacks prescriptive guidance: What do you implement first, and how do you do it? Moreover, the ITIL books remain relatively expensive to distribute. Other information, publicly available from a variety of sources, is too general and vague to effectively aid organizations that need to start or enhance process improvement efforts. The Visible Ops booklet provides a prescriptive roadmap for organizations beginning or continuing their IT process improvement journey. Why Do You Need Visible Ops? The Visible Ops methodology was developed because there was not a satisfactory answer to the question: “I believe in the need for IT process improvement, but where do I start?” Since 2000, Gene Kim and Kevin Behr have met with hundreds of IT organizations and identified eight high-performing IT organizations with the highest service levels, best security, and best efficiencies. For years, they studied these high-performing organizations to figure out the secrets to their success. Visible Ops codifies how these organizations achieved their transformation from good to great, showing how interested organizations can replicate the key processes of these high-performing organizations in just four steps: 1. Stabilize Patient, Modify First Response – Almost 80% of outages are self-inflicted. The first step is to control risky changes and reduce MTTR by addressing how changes are managed and how problems are resolved. 2. Catch and Release, Find Fragile Artifacts – Often, infrastructure exists that cannot be repeatedly replicated. In this step, we inventory assets, configurations and services, to identify those with the lowest change success rates, highest MTTR and highest business downtime costs. 3. Establish Repeatable Build Library – The highest return on investment is implementing effective release management processes. This step creates repeatable builds for the most critical assets and services, to make it “cheaper to rebuild than to repair.” 4. Enable Continuous Improvement – The previous steps have progressively built a closed-loop between the Release, Control and Resolution processes. This step implements metrics to allow continuous improvement of all of these process areas, to best ensure that business objectives are met.

The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps

Gene Kim

George Spafford

Kevin Behr

Computers & Technology

Information Technology Process Institute

Visible Ops Security builds upon the methodology presented in the original Visible Ops Handbook. It guides information security professionals in strengthening relationships with IT operations and development groups to advance IT objectives and business goals. It addresses the people side of IT, empowering security to work with operations teams to achieve closely aligned objectives and with development and release teams to integrate security requirements into preproduction work. The Visible Ops Security methodology helps IT organizations move beyond a focus on technology to address the core operational aspects of security. It complements publications that focus on securing the network, access, and data, including COBIT (Control Objectives for Information and related Technology), ISO 27001:2005 (International Standards Organization), and ITIL® (IT Infrastructure Library) manuals. It promotes effective teamwork, which helps security professionals ensure that security is built into key development and production processes. This effort positions the IT organization to meet business needs by delivering highly available, cost-effective, and secure services.

Visible Ops Security: Achieving Common Security and IT Operations Objectives in 4 Practical Steps

Paul Love

Certification

IT Process Institute, Inc.

This second edition leverages the four phases laid out in the first edition, taking into account the state of today s IT environment. The core concepts are just as valid today as they were five years ago. Scott Alldridge, President, IT Process Institute Visible Ops Security addresses the people side of IT, empowering security to work with operations teams to achieve closely aligned objectives and with development and release teams to integrate security requirements into pre-production work. The Visible Ops Security methodology helps IT organizations move beyond a focus on technology to address the core operational aspects of security. It promotes effective teamwork, which helps security professionals ensure that security is built into key development and production processes.

Visible Ops Security: Achieving Common Security And IT Operations Objectives In 4 Practical Steps

Devops Handbook

Willis, John

Jez Humble

Patrick Debois

IT Revolution Press

The Phoenix Project: A Novel about IT, DevOps, and Helping Your Business Win

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Books by Gene Kim