<p>Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field.</p>

The Service Consultant: Principles of Service Management and Ownership

Engineering & Transportation

Garner, Ronald

Automotive

Delmar Publishers, Inc.

Garner, C.

Cengage Learning'

See the best price to sell, buy, or rent books by Garner, Ronald. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Garner, Ronald

See the best price to sell, buy, or rent books by Garner, Ronald. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

The Service Consultant: Principles of Service Management and Ownership

The Service Consultant: Principles of Service Management and Ownership