Service Management with Student CD-Rom

Business & Money

FITZSIMMONS

Management & Leadership

McGraw-Hill Education (ISE Editions)

Service Management is the best-selling text in this market and includes compelling and current examples from the field of technology.  The text has extensive coverage on global operations, and the need for continuous improvement in quality and productivity in the service industry.  Service Management also does an excellent job of demonstrating how crucial functional areas of an organization such as marketing, strategic issues, operations and human behavior impact effective service management.

Service Management: Operations, Strategy, and Information Technology: With Student CD-Rom Mandatory Package (McGraw-Hill International Editions: Management and Organization Series)

McGraw-Hill Education - Europe

Ri Im +CD Service Management

Processes & Infrastructure

McGraw–Hill Education

Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services.New material on Professional Service Firms highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest information on Six-Sigma and RFID, as well as recent developments in other important industry topics. Text coverage spans both qualitative and quantitative aspects of service management and offers flexibility in courses, offering varying approaches to the study of service operations. The ancillary package includes student CD-ROM and Website that includes self-test quizzes, video clips, ServiceModel Software, and the Mortgage Service Game.

Service Management: Operations, Strategy, Information Technology

Mona J. Fitzsimmons

McGraw-Hill/Higher Education

Service Management: Operations, Strategy, and Information Technology. Custom Edition for Baruch College

McGraw

Business Process - Management BA302 - Oregon State University

McGraw-Hill Education, Inc.

Printed in Asia - Carries Same Contents as of US edition - Opt Expedited Shipping for 3 to 4 day delivery -

Service Management: Operations, Strategy, Information Technology (Edn 1) By Mona

Tata McGraw Hill India

Please Read Notes: Brand New, International Softcover Edition, Printed in black and white pages, minor self wear on the cover or pages, Sale restriction may be printed on the book, but Book name, contents, and author are exactly same as Hardcover Edition. Fast delivery through DHL/FedEx express.

Service Management

MC GRAW HILL INDIA

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