<p>The author gives techniques on how to do effective listening and effective responses.</p>

Telephone Courtesy and Customer Service Rev Ed

Business & Money

Finch, Lloyd

Processes & Infrastructure

LPC Group

<p>Written for CSRs and their managers, this guide describes how creating customer loyalty can promote company growth while enhancing an individual's career. It presents in detail everything a CSR needs to know, and outlines key challenges and strategies to meet them. It also contains helpful tools for time management, and explains how a positive attitude can turn a hard job into a satisfying career.</p>

Success As a Csr

Management & Leadership

Crisp Pub Inc

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Books by Finch, Lloyd