Total quality control is a system for integrating the quality development, maintenance, and improvement efforts of the various groups in an organization so as to produce marketing, engineering, production, and service at the most economical levels for full customer satisfaction. This is a complete handbook on the subject by the originator of total quality control. The first edition of this book was published in 1951 and this is the 40th third edition complete with a new 16 page addition on: The Total Quality Imperative, 12 Benchmarks for Quality Control in the 90's and 4 management principles for total quality.

Total Quality Control, Revised (Fortieth Anniversary Edition)

Business & Money

Feigenbaum, Armand V.

Management & Leadership

McGraw=Hill

Total Quality Control integrates an organization's quality development with existing business practices to produce quantifiable customer satisfaction. The heavily-revised Fourth Edition introduces new TQM methodologies and shows how to achieve productivity, market penetration, and thrive in a global economy. * New emphasis on managing, operating, and integrating the key areas of a company's quality value chain * Six Sigma and its role in Total Quality Management * Ensuring customer satisfaction and retention

Total Quality Control 4th edition

Science & Math

McGraw-Hill Professional Pub

This entry in our very successful Mighty Manager series gives readers 24 actionable lessons for applying systematic management and leadership models.

The Power of Management Innovation: 24 Keys for Accelerating Profitability and Growth (McGraw-Hill Professional Education)

Feigenbaum, Donald S.

The world’s most profitable companies share two things in common: quality of management and management capital. Combining leadership passion for creating growth and profitability (quality of management) and the effective deployment of resources for accelerating growth (management capital) is the formula for thriving in the 21st century. The Power of Management Innovation is a clear roadmap for delivering these critical drivers of success to your own organization. Incorporating the most pertinent points from his classic book The Power of Management Capital, creator of the TQM movement Armand V. Feigenbaum, along with systems management and technology expert Donald S. Feigenbaum, lays out 24 actionable keys for applying systematic management and leadership models to your company, including how to:
<ul>
<li>Foster constant innovation throughout your company </li>
<li>Integrate the newest technology resources </li>
<li>Create, expand, and redefine your market </li>
<li>Combine the power of hard and soft assets </li>
<li>Diffuse responsibility through all levels of operations </li>
<li>Eliminate obstacles to product and service value </li>
<li>Operationalize your commitment to quality </li>
<li>Create strategic alliances and partnerships </li>
<li>Focus on customers, investors, and other stakeholders</li>
</ul>
Apply the insights of The Power of Management Innovation and you’ll soon find yourself leading―not following―the pack in today’s enormously demanding and brutally competitive business environment.

The Power of Management Innovation: 24 Keys for Accelerating Profitability and Growth (Mighty Managers Series)

VOLUME 1 OF 2 Total quality control is a system for integrating the quality development, maintenance, and improvement efforts of the various groups in an organization so as to produce marketing, engineering, production, and service at the most economical levels for full customer satisfaction. This is a complete handbook on the subject by the originator of total quality control. The first edition of this book was published in 1951 and this is the 40th third edition complete with a new 16 page addition on: The Total Quality Imperative, 12 Benchmarks for Quality Control in the 90's and 4 management principles for total quality.

Total Quality Control, Vol. 1

McGraw-Hill Companies