Crisis Communications: A Casebook Approach (Routledge Communication Series)

Business & Money

Fearn-Banks, Kathleen

Kawamoto, Kevin

Marketing & Sales

Routledge

Crisis Communications (Routledge Communication Series)

Crisis Communications: A Casebook Approach presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, this essential text explores crucial issues concerning communication with the news media, employees, and consumers in times of crisis. Author Kathleen Fearn-Banks examines the steps of choosing the appropriate words to convey a message, selecting the method and channels for delivering the message, and identifying and targeting the most appropriate publics or audiences. She also addresses such important topics as avoiding potential mismanagement of communication in crisis situations. Key features of this fourth edition are: <ul>
<li>six new cases, including several international crises</li> <li>current discussion of communications technology as it relates to crises</li> <li>a Companion Website -- www.routledge.com/textbooks/fearn-banks -- with additional cases as well as supplemental materials for students and classroom resources for instructors. </li> </ul>
A Student Workbook is also available for use with this volume, providing additional pedagogy for each chapter, including discussion questions, activities, key terms, case exercises, and worksheets. Utilizing both classic and contemporary cases of real-world situations, Crisis Communications provides students in public relations and business with real-world perspectives and valuable insights for professional responses to crises. It is intended for use in crisis communications, crisis management, and PR case studies courses.

Crisis Communications: A Casebook Approach (Routledge Communication Series) (Volume 1)

No company, organization, or individual whose livelihood depends on public reaction can afford to function without a crisis communications plan. This student workbook reviews the critical terminologies, processes, and skills needed for understanding and responding to crises. It prepares individuals for responding to crises in a variety of contexts, and reinforces strategies and tactics to be used during a crisis. Chapters include instructive case studies of public relations professionals in crises: what they did, what they wished they had done, and what hampered their progress. The exercises provide students with the opportunity to respond to real-world crises, sharpening their own skills and practicing response behaviors. This workbook will serve as a useful tool for all future practitioners.

Student Workbook to Accompany Crisis Communications: A Casebook Approach (Routledge Communication Series)

Politics & Social Sciences

Social Sciences

This practical two-volume set contains the fourth edition of Crisis Communications as well as the updated student workbook which accompanies it. The main text presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. The student workbook reviews the critical terminologies, processes, and skills needed for understanding and responding to crises. Together, these volumes are a valuable resource for students in crisis communications, crisis management, and public relations case studies courses.

Crisis Communications Text and Student Workbook, Academic Package

Management & Leadership

No company, organization, or individual whose livelihood depends on public reaction can afford to function without a crisis management/communications plan. Yet, many large fully-staffed corporations still have no such plans. Management and public relations in these companies are likely to say they acknowledge the need for such a plan; however, they either lack the manpower or the expertise to develop a crisis plan. So, they think positively and hope that the inevitable will never occur until the economy improves and they can hire someone with crisis planning expertise. Various public relations and crisis communication theories suggest attributes and characteristics of programs that are likely either to prevent crises or enable organizations to recover from crises more swiftly than organizations without those characteristics. In fact, negative thinking is the appropriate stance in crisis management. This book shows that if an organization's leaders think and plan for the worst case scenario, they will come out of a crisis in better condition than they would otherwise. It shows individuals how to prepare themselves and their organizations to cope with crises that may occur, and offers strategies and tactics to be used during a crisis. It provides this information via examinations of the experiences of public relations professionals in crises -- what they did, what they wished they had done, and what hampered their progress. This volume of case studies demonstrates problems that can turn into crises, and crises, if not handled effectively, that can become catastrophes. The chapters include: * descriptions of the skills needed to communicate effectively in a crisis; * a how-to manual on developing and implementing a crisis communication plan; * some causes of crises -- rumor, sensationalized and irresponsible news coverage, and the non-expert expert; * tips on how to work with -- rather than in conflict with -- the media and lawyers; and * narrated case studies of how public relations professionals used communication in several kinds of crises.

No company, organization, or individual whose livelihood depends on public reaction can afford to function without a crisis management/communications plan. Yet, many large fully-staffed corporations still have no such plans. Management and public relations in these companies are likely to say they acknowledge the need for such a plan; however, they either lack the manpower or the expertise to develop a crisis plan. So, they think positively and hope that the inevitable will never occur until the economy improves and they can hire someone with crisis planning expertise.   Various public relations and crisis communication theories suggest attributes and characteristics of programs that are likely either to prevent crises or enable organizations to recover from crises more swiftly than organizations without those characteristics. In fact, negative thinking is the appropriate stance in crisis management. This book shows that if an organization's leaders think and plan for the worst case scenario, they will come out of a crisis in better condition than they would otherwise. It shows individuals how to prepare themselves and their organizations to cope with crises that may occur, and offers strategies and tactics to be used during a crisis. It provides this information via examinations of the experiences of public relations professionals in crises -- what they did, what they wished they had done, and what hampered their progress.   This volume of case studies demonstrates problems that can turn into crises, and crises, if not handled effectively, that can become catastrophes. The chapters include:  * descriptions of the skills needed to communicate effectively in a crisis;  * a how-to manual on developing and implementing a crisis communication plan; * some causes of crises -- rumor, sensationalized and irresponsible news coverage, and the non-expert expert;  * tips on how to work with -- rather than in conflict with -- the media and lawyers; and  * narrated case studies of how public relations professionals used communication in several kinds of crises.

Student Workbook for Crisis Communications: A Casebook Approach

Economics

Crisis Communications: A Casebook Approach

Lawrence Erlbaum

See the best price to sell, buy, or rent books by Fearn-Banks, Kathleen. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Fearn-Banks, Kathleen

See the best price to sell, buy, or rent books by Fearn-Banks, Kathleen. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Crisis Communications: A Casebook Approach (Routledge Communication Series)

Crisis Communications (Routledge Communication Series)

Crisis Communications: A Casebook Approach (Routledge Communication Series)

Crisis Communications: A Casebook Approach (Routledge Communication Series) (Volume 1)

Student Workbook to Accompany Crisis Communications: A Casebook Approach (Routledge Communication Series)

Crisis Communications Text and Student Workbook, Academic Package

Crisis Communications: A Casebook Approach (Routledge Communication Series)

Crisis Communications: A Casebook Approach (Routledge Communication Series)

Student Workbook for Crisis Communications: A Casebook Approach

Crisis Communications: A Casebook Approach