Several South African agencies, institutes, organizations, and professional bodies are promoting and developing contact-center operations in order to satisfy international and national market demands. Accordingly, additional information, knowledge, and experience are needed to improve on how organizations integrate core business processes into these contact-centers. Responding to this need, the industry is now being represented in higher education. Featuring sections on managing contact-center performance, recruiting, training, and motivating staff- and customer-relations management, this comprehensive course guide, cowritten by several experts in the field, is ideal for institutions offering courses for contact-center agents and anyone working in the contact-center industry.

Operations & Management Principles for Contact Centres

Business & Money

Hoffmann, Esther

Farrell, Dennis

Ellis, Mariaan

Industries

Juta Academic

Post-Trib: A Post-Tribulation View of the Second Coming is the author's view of the rapture of the church in a thoroughly researched presentation, free of dogmatism. The Bible doesn't answer every question regarding the Second Coming, but when we let it speak for itself, it answers more questions than many people realize. While not a criticism of other eschatological viewpoints, some disagreement is inevitable. Instead, it is an in-depth look at the post-tribulation view. This book is not meant to be a popularized version of prophecy, but a serious study of prophetic scripture pertaining to the Second Coming. Post-Trib includes both Old and New Testament scriptures regarding end time prophecy. It does not attempt to change people's minds, but to simply plant seeds.

Post-Trib

Religion & Spirituality

Redemption Press

The Bible contains instances, examples, and ideas of principles that can be found in modern psychology books. In fact, many of these principles that psychology has discovered could already be found in Scripture. This should not be considered unusual, since the Bible also contains economic and scientific principles, as well as principles from other disciplines in life. This book, however, is not about psychology based on the Bible or how the Bible is a type of psychology book. It is not about how to be a better counselor, psychotherapist, or psychologist by using Scripture, nor is it a guide on how to use psychology in everyday life from a biblical perspective. This book is not a commentary on the values of psychology through the eyes of the Scripture, nor is it an evaluation of the Scripture through the eyes of psychology. It is not a theology book, nor is it a criticism of psychology. It is simply an account of modern principles of psychology contained in Scripture.

Examples and Principles of Psychology in the Bible

Religious Studies

Is God judging America or the world at present? According to a well-documented and researched examination of what the Bible actually says about judgment, no. Despite what many American evangelicals believe, and what some popular books say, a careful look at Scripture shows we are not in a time of judgment, but of repentance. Thorough scholarship uses biblical references, historical examples, and the comments of biblical scholars to examine the timely topic of the judgment of God. Learn the difference between judgment in the Old Testament and the New Testament, when judgment will occur, and who will do the judging.

Is God Judging America and The World?

See the best price to sell, buy, or rent books by Farrell, Dennis. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Farrell, Dennis

See the best price to sell, buy, or rent books by Farrell, Dennis. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Operations & Management Principles for Contact Centres

Post-Trib

Examples and Principles of Psychology in the Bible

Is God Judging America and The World?