<p>A primer on leadership for front line supervisors, business owners, and emerging leaders everywhere. Easy-to-read, inspirational, and with plenty of real life examples, the concepts in this book are broad enough to apply anywhere in any industry attempting to deliver high quality service and to develop employees to their fullest potential.</p>

Leadership on the Line: A Guide for Front Line Supervisors, Business Owners, and Emerging Leaders, 2nd Edition

Business & Money

Ed Rehkopf

Industries

Clarity Publications

Most leadership books are written for mid-level managers aspiring to senior positions. Few are written to address the challenges of first-time or front-line managers and supervisors. Those that do usually focus on technical skills, not leadership. Yet it is the junior manager who so often directs a company's customer-facing employees. Without strong, consistent leadership at this level to direct, motivate, and inspire employees, a company's customer service efforts will certainly be at risk. Leadership on the Line - The Workbook addresses this need by explaining in simple, easy-to-understand terms the requirements of Service-Based Leadership - a style of leadership based on the need to develop strong relationships with followers and focused on serving the needs of all constituencies - boss, customers, peers, and employees. With Service-Based Leadership customers are treated well because employees are valued, trained, supported, and empowered by their leaders. The Workbook takes the concepts spelled out in Leadership on the Line:  A Guide for Front Line Supervisors, Business Owners, and Emerging Leaders and breaks them down into easy-to-absorb lessons for those just starting on the path to successful leadership.  As such it is the perfect training tool for young managers and those who must direct them.  The most frequent comment heard from senior leaders about Leadership on the Line is, I wish I had read something like this years ago.

Leadership on the Line - The Workbook

See the best price to sell, buy, or rent books by Ed Rehkopf. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Ed Rehkopf

See the best price to sell, buy, or rent books by Ed Rehkopf. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Leadership on the Line: A Guide for Front Line Supervisors, Business Owners, and Emerging Leaders, 2nd Edition

Leadership on the Line - The Workbook