Quality of service is essential in the retail industry, if customers are to return time after time. This book sets out the "Continue and Begin" method of training for quality, using anonymous shoppers to observe staff in action. It explains how to motivate people and help them to improve, to achieve consistent high quality service across all branches of a company.

Boomerang!

Business & Money

Drake-Knight, Nick

Industries

Dandelion Digital

Imagine if you filmed thousands of retail sales professionals in close up action, and studied their technique.  What would you learn if you could view the nuances of successful selling, time and again on film, replaying key moments from secretly recorded mystery-shop evaluations?  What if you introduced the best ethical sales processes into household-name world-class big-ticket retailers, and trained their sales teams to become super-effective?  That's precisely what Nick Drake-Knight has done over 8 years in preparation for MEERKAT SELLING.  This book explains what it takes to become a True Professional in big-ticket retail selling.  Nick distils the best (and worst) elements from the sales behaviours of big-ticket sales professionals in the world's most prestigious brands, and presents an easy-to-recall sales model that really works.  MEERKAT SELLING has now been adopted by many of today's global big-ticket retailers.

Meerkat Selling

Management & Leadership

Pollinger Ltd

FAST COACHING introduces a super-quick and super-effective approach to personal growth for use in families, schools, sport and business. Continue & Begin, the rapid results method described in FAST COACHING, is now used worldwide by thousands of people-change professionals as their preferred fast coaching technology. Continue & Begin achieves results in just a few minutes! FAST COACHING strengthens self-worth and busts through limiting belief patterns. By following a specific flow of questions, carefully crafted for their impact, a practitioner can achieve phenomenal coaching results. Coachees become empowered and confident, fully resourced and determined to take on ambitious personal change. Nick Drake-Knight is the creator of Continue & Begin Fast Coaching® and its latest evolution New Code Continue & Begin®.

Fast Coaching

Parenting & Relationships

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Books by Drake-Knight, Nick