<p>Today's libraries are facing continually increasing challenges regarding information organization, consumer presentation and, on a financial level, taxpayer accountability. Analyzing and upgrading library services while staying within a limited budget is a problem which concerns many librarians. Written by professionals with practical experience, this volume presents a new approach to performance assessment and improvement through the combined use of Malcolm Baldrige Critieria and the Balanced Scorecard. It walks the reader through the sequential methodology of each theory, explaining the advantages of combining the two and providing guidance regarding their practical implementation from the management level down. The authors aptly discuss the advantages, disadvantages and possible pitfalls of their chosen approach. Additional topics include analysis of an organization's infrastructure, performance management and fact-based decision making.</p>

The Measure of Library Excellence: Linking the Malcolm Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality

Del Tufo, Theresa

Wilson, Despina Dapias

Norman, Anne E.C.

Reference

McFarland Company

<p>Power is the critical ingredient and the missing link in women's struggle for equality. Although there have been giant steps towards gender parity, there are still barriers to overcome. This book is an action-based guide that demonstrates in specific and systematic ways how to replicate the successes of women who have effectively wielded and kept power. Through interviews, various women in high-ranking government, administrative and business roles share their journeys and influences, and how they developed the competencies and foundational traits to influence others. The author proposes the application of a new power construct--the WomenPower Paradigm--which rejects traditional Machiavellian concepts of power in favor of strategies such as honesty, trust, and mentoring.</p>

Women Powered!: A New Paradigm of Influence and Equity

Politics & Social Sciences

Banez, George

Women's Studies

Toplight Books

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