How to Start a Telephone Answering Service (Call Center Success series)

Do you want to own a telephone answering service? Would you like a nice double-digit profit every month? A mature answering service can do that for you. That's the good news. The bad? If you don't do it right, it could be the worst decision of your life. You could lose your shirt. Learn the inside story from Peter Lyle DeHaan, PhD, who has spent his career in and around the answering service industry. He's owned, managed, bought, and merged answering services. He's also an industry writer and publisher. And he worked as a $150-an-hour consultant. In this essential book, you'll discover: ?	The precise steps to set yourself up for success?	Key shortcuts to minimize risk ?	The secrets that will make you become profitable faster?	How to avoid the surprising mistakes most answering service startups make?	If your personality fits this high-risk, high-reward industry You'll learn about equipment, cash flow, and managing a team. And you'll discover a sound growth strategy, how to make the startup phase as short as possible, and the specific methods of thriving answering service companies. If you're considering starting a telephone answering service, this indispensable guide is a must read. Buy How to Start a Telephone Answering Service today and dive into this exciting industry.

How to Start a Telephone Answering Service (Call Center Success)

Business & Money

DeHaan, Peter Lyle

Business Development & Entrepreneurship

Advanced Call Center Resources

Sticky Customer Service: Stop Churning Customers and Start Growing Your Business

Do you lose customers about as fast as you gain them? It doesn't have to be that way. Customer service isn't a once-and-done effort. It takes ongoing work to truly meet your customers' expectations. In Sticky Customer Service, unearth practical, action-oriented insights to help you turn customer service from an embarrassing weakness into a business strength. With over three decades of business and entrepreneurial experience, Peter Lyle DeHaan, PhD, offers his prescriptions to serve customers better and stop driving them away. You'll discover: ?	The three key areas where customer service occurs and why they must work together.?	How to avoid common errors that too many businesses make.?	Why delighting customers is not the best approach and sets up future failure. Based on a lifetime of real-world examples, Sticky Customer Service reveals customer service gone wrong and customer service done well. Customer service is not a set-it-and-forget-it initiative. Never lose sight of this. Sticky Customer Service will keep you moving forward and on track. Uncover helpful customer service tips through this compelling read, encouraging you to do better and celebrating what you do best. Learn how to meet your customers' expectations every chance you get. Get Sticky Customer Service and turn customer retention into a strength.

Sticky Customer Service: Stop Churning Customers and Start Growing Your Business (Sticky series)

Business Culture

Rock Rooster Books

Do you lose customers about as fast as you gain them?\nIt doesn't have to be that way.\nCustomer service isn't a once-and-done effort. It takes ongoing work to truly meet your customers' expectations. In Sticky Customer Service, unearth practical, action-oriented insights to help you turn customer service from an embarrassing weakness into a business strength.\nWith over three decades of business and entrepreneurial experience, Peter Lyle DeHaan, PhD, offers his prescriptions to serve customers better and stop driving them away.\nYou'll discover:\nThe three key areas where customer service occurs and why they must work together. How to avoid common errors that too many business's make. Why delighting customers is not the best approach and sets up future failure.\nBased on a lifetime of real-world examples, Sticky Customer Service reveals customer service gone wrong and customer service done well.\nCustomer service is not a set-it-and-forget-it initiative. Never lose sight of this. Sticky Customer Service will keep you moving forward and on track.\nUncover helpful customer service tips through this compelling read, encouraging you to do better and celebrating what you do best. Learn how to meet your customers' expectations every chance you get.\nGet Sticky Customer Service and turn customer retention into a strength.

Management & Leadership

Healthcare Call Center Essentials: Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success (Call Center Success series)

The essential guide to healthcare call centers.Today’s healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy medical system.\nBut running a healthcare call center comes with its own set of challenges.\nHealthcare Call Center Essentials is designed for those who want to manage a more effective medical contact center. From daily operations to long-term success, this essential guide will help you create a thriving contact center that meets the urgent needs of both patients and the medical community.\nBy addressing common pain points, Healthcare Call Center Essentials will teach you how to: Train and retain agents for long-term success Measure your metrics to understand your call center’s strengths and weaknesses Create more efficient and effective call center operations Understand the dynamics of traffic, time management, and employee issues Optimize your systems to better meet the needs of your medical communityHealthcare Call Center Essentials: Optimize Your Medical Contact Center to Improve Patient Outcomes and Drive Organizational Success provides practical and actionable tips to call center directors, managers, and leaders. You’ll discover how to better manage your team and maintain achievable strategies to meet your goals and powerfully support patients and healthcare centers.\nBy implementing the strategies in Healthcare Call Center Essentials, you can improve your daily systems and optimize your contact center operation.\nGet your copy today.

Industries

Sticky Sales and Marketing: Produce Positive Long-Term Results and Relationships (Sticky series)

The Telephone Answering Service Industry: Preparing for the Future

Call Center Connections: Keys to Produce Successful Customer Service Outcomes (Call Center Success series)

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Books by DeHaan, Peter Lyle