Explains the competencies a manager must possess in order to use a balanced scorecard. * Features case studies of corporations who have successfully used the human element when implementing the balanced scorecard as a PMS.

Quest for Balance: The Human Element in Performance Management Systems

Business & Money

de Waal, André A.

Management & Leadership

wiley

Declining consumer confidence, poor bottom-line results, the prospect of economy ups-and-downs and the continuing financial crisis in Europe have combined to prompt many organizations to attempt drastic actions. In his latest book "What Makes A High Performance Organization: Five Validated Factors of Competitive Advantage that Apply Worldwide" Dr. André de Waal, Academic Director of the HPO Center and Associate Professor of High Performance Organizations at the Maastricht School of Management, reveals the 'holy grail' of highly successful organizations. After years of global research into the success factors of High Performance Organizations (HPOs), his new book reports his validated findings and offers an HPO Framework currently in use by over 2,000 organizations worldwide. "This book is meant for anyone interested in improving organizations, using a scientifically validated framework instead of depending on the latest management fad." After introducing in Chapter 1 the HPO and the HPO Framework and their accompanying benefits, Chapter 2 concentrates on the research done by the HPO Center to develop the HPO Framework for practitioners to improve organizational performance. Five factors of high performance - the HPO factors - are introduced as well as several factors that during the research turned out to be of lesser importance than always thought for becoming an HPO. In this chapter the question is also raised, and answered, whether the five HPO factors will remain the same through time and thus whether they will still be relevant for managers in the future. Chapter 2 concludes with the practical application of the framework by introducing the HPO Diagnosis. The working of the diagnosis is illustrated by the experiences at two case companies. Chapters 3 through 7 go in more detail into the five HPO factors. They describe the underlying characteristics of high performance, and ideas to get started - originating from the HPO research and other recent organizational studies - with improving the characteristics are given. Chapter 8 gives the steps which need to be taken to make the transition to an HPO are described. Finally, in Chapter 9 the added value of the HPO Framework is discussed, based on the experiences of organizations and researchers while working with the framework. This book includes many real-life examples from organizational branches, e.g., Finance, Retail, Industry, ICT, High Education and Government, illustrating the workings of the HPO Framework at organizations in Western and emerging markets. Also included are many interviews with HPO leaders, e.g., Microsoft, SABMiller, Unilever, KLM Royal Dutch Airlines, Umpqua Bank, Tata Steel, Svenska Handelsbanken and HP. "This pioneering work of Dr. de Waal is a must read for people interested in this subject." Prof. Manfred F.R. Kets de Vries, Professor at INSEAD and one of the world's most influential thinkers

What Makes a High Performance Organization: Five Factors of Competitive Advantage that Apply Worldwide

Global Professional Publishing

How can today’s managers concentrate on what really matters to improve the performance of their organization, to reach outstanding goals?
The answer is in What Makes an HPO. The five critical factors of the HPO Framework – Management Quality, Openness &amp; Action-Orientation, Long-Term Orientation, Continuous Improvement &amp; Renewal and Employee Quality – will help you turn your organization into an HPO. This book shows you what to concentrate on, how others have done it, and how to achieve it yourself.
The HPO Framework is the result of a global five-year research project into the genuine success factors of High Performance Organizations (HPOs). The HPO Center, led by Dr de Waal, discovered what really works on the ground in every type of organization rather than what managers think should, or might have, worked. 
In his book André de Waal gives many real-life examples from a variety of sectors including Finance, Retail, Industry, ICT, High Education and Government, all illustrating the successful workings of the HPO Framework in organizations worldwide. Also included are many interviews with HPO leaders at Microsoft, SABMiller, Svenska Handelsbanken, HP, Tata Steel, Umpqua Bank, Unilever and KLM Royal Dutch Airlines.

What Makes a High Performance Organization: Five Validated Factors of Competitive Advantage that Apply Worldwide

Warden Press

See the best price to sell, buy, or rent books by de Waal, André A.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by de Waal, André A.

See the best price to sell, buy, or rent books by de Waal, André A.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Quest for Balance: The Human Element in Performance Management Systems

What Makes a High Performance Organization: Five Factors of Competitive Advantage that Apply Worldwide

What Makes a High Performance Organization: Five Validated Factors of Competitive Advantage that Apply Worldwide