Intercultural Business Communication, Third Edition, offers practical advice for students and businesspeople competing in a global economy. The essentials of international and intercultural communication are supplemented with chapter objectives, key terms, questions and cases for discussion, and activities. Additional information included about ethics, religious influences, the role of women in international business, and information that reflects changes in laws and trade agreements. Expanded country-specific information so that students have a broader knowledge of life in specific cultures. Countries highlighted are those with which the United States does a majority of its international trade.

Intercultural Business Communication, Third Edition

Business & Money

Chaney, Lillian H.

Martin, Jeanette S.

Business Culture

Pearson College Div

This book prepares today's business people to compete and manage domestic and international diversity in an increasingly multinational business arena. Unique in the market, it uses research involving three Delphi panels of experts' perceptions of the importance of the topics covered as the basis for its contents. The authors have traveled or worked in a number of countries, therefore producing a work of firsthand knowledge of the topics covered.  Topics comprehensively covered include: cultural shock; language, oral, and non-verbal communication patterns; written communication patterns; global etiquette; business and social customs; intercultural negotiation process and strategies; and laws affecting international business and travel.  A good reference work for anyone who works internationally.

Intercultural Business Communication

Politics & Social Sciences

Social Sciences

Prepare future managers to face the differences in business communication across cultures. With the globalization of the world economy, it is imperative for current and future managers to be sensitive to the differences they will encounter in intercultural communication. To help make readers aware of these differences, Intercultural Business Communication contains practical guidelines and information on how to conduct negotiations across countries, write business letters in different societies, and includes the general “dos” and “don’ts” in international business. The fifth edition contains new cases, updated examples, and information from ten newly published books and journal articles.

Simon, Judith C., Chaney, Lillian H.

Systems and Procedures for the Modern Office: A Simulation Approach

Simon, Judith C.

Skills

The breakneck speed at which business is going global requires a new breed of executives, managers, and front-line employees who are adept at the art of cross-cultural communication and can avoid simple misunderstandings that jeopardize multimillion dollar deals. Whether you are preparing for a long-term overseas assignment or a short trip abroad to meet with clients, customers, suppliers, or distributors, Global Business Etiquette will be an indispensable resource for understanding the dynamics of cross-cultural communication, avoiding embarrassing (and costly) gaffes, and successfully navigating the subtleties of social interaction. Drawing from their many years of research and training in the field; highlighting such important elements of communication as nonverbal gestures, dress, and gift giving customs; and featuring dozens of colorful examples and useful tips; the authors present a practical approach to interpreting signals and symbols around the world, overcoming stereotypes, and mastering the nuances of international communication.

Global Business Etiquette: A Guide to International Communication and Customs

Praeger

Which fork should you use to eat the salad at a business lunch? What does business casual really mean? What's the one thing it's important not to do when meeting a Japanese businessperson for the first time? Good social skills are critical to success in today's competitive business world. Excellent manners not only grease the wheels of commerce, but an employee's positive professional image rubs off on the company and improves its reputation. The Essential Guide to Business Etiquette, a practical guide for interacting effectively with colleagues, customers, and business associates, details the social skills necessary to ensure personal and professional success. Good manners are like gold in today's fractious business environment―and thus provide an edge in getting and keeping new business.
The Essential Guide to Business Etiquette features 14 chapters covering the most critical areas that can help people succeed in the climb up the corporate ladder. From the basics of getting off on the right foot during the job interview to handling office politics to dining etiquette, this book covers everything today's businessperson needs to know to navigate the tricky world of etiquette whether at home or abroad. Learning to operate with grace in the business world could not be more important. Every day, poor manners ruin deals, derail promotions, and harm customer relations.
 Special features include anecdotes of common faux pas, dos and don'ts, and checklists. In providing an overview of stand-out, get-ahead skills, The Essential Guide to Business Etiquette is an invaluable and handy reference for up-and-comers and established managers alike, as well as students of communication and organizational culture.

The Essential Guide to Business Etiquette

Like it or not, every business―even one conducted from the kitchen table―is global. No matter the industry, employees now routinely travel to other countries or interact with foreign customers, vendors, or fellow employees. Or they conduct business over the phone, via e-mail, or through video links. As a result, they have to understand international customs and etiquette or risk losing customers or botching business relations. And understanding business customs in other cultures isn't merely playing good defense―it often leads to new products or service enhancements that help an enterprise grow. In Passport to Success, Jeanette Martin and Lillian Chaney apply their expertise in business etiquette, training, and intercultural communications to present a practical guide to conducting business successfully around the world.
Each chapter in this book presents in-depth information on the business environment and culture in the top twenty trading partners of the United States: Canada, Mexico, Japan, China, United Kingdom, Germany, South Korea, Netherlands, France, Singapore, Taiwan, Belgium, Australia, Brazil, Hong Kong, Switzerland, Malaysia, Italy, India, and Israel. Chapters contain both practical tips and illustrative examples, and the book concludes with a listing of resources (books, magazines, organizations, and Web sites) for additional information. In addition, Passport to Success contains useful overview material that will help business people plan a trip abroad or a campaign to win customers in another country. Besides trade statistics and information on global trade agreements, readers will find information on using the Internet productively to conduct or seek business, how women can succeed in countries with traditional, male-oriented business cultures, how to build cross-cultural relationships, and ways language can enhance―or obstruct―business dealings. Every businessperson is now a player in the global market for goods and services. This book provides valuable tips that will help people avoid missteps and increase their sales and personal success when dealing with counterparts in other countries.

Passport to Success: The Essential Guide to Business Culture and Customs in America's Largest Trading Partners

The breakneck speed at which business is going global requires a new breed of executives, managers, and front-line employees who are adept at the art of cross-cultural communication, where simple misunderstandings can jeopardize multimillion dollar deals. Whether you are preparing for a long-term overseas assignment or a short trip abroad to meet with clients, customers, suppliers, or distributors, Global Business Etiquette will be an indispensable resource for understanding the dynamics of cross-cultural communication, avoiding embarrassing (and costly) gaffes, and successfully navigating the subtleties of social interaction. Drawing from their many years of research and training in the field; highlighting such important elements of communication as nonverbal gestures, dress, and gift giving customs; and featuring dozens of colorful examples and useful tips; the authors present a practical approach to interpreting signals and symbols around the world, overcoming stereotypes, and mastering the nuances of international communication.
According to business travel industry forecasts, international travel is expected to increase in 2006 and beyond, reflecting the confluence of trends that are driving businesses of all sizes to penetrate new markets, enter into strategic alliances, improve productivity, and tap into talent and expertise around the world, wherever these resources may be found.

This book provides the invaluable intercultural knowledge to help you make a deal, sell your product, or find a joint venture, no matter where your business takes you.
Business people who work internationally or work with people who are international need to know how to act before they can get the business―and keep it. Proper business communication includes everything from emails to eye contact, and the rules of what is "right" in other countries can be daunting to navigate.
Global Business Etiquette: A Guide to International Communication and Customs, Second Edition provides critical information that businesspeople―both for men and women―need to understand the dynamics of cross-cultural communication, avoid embarrassing and costly gaffes, and succeed in business outside of the United States. Topics covered in this indispensible resource include conversation topics that are considered appropriate for different situations; how to make a positive good impression; dress and travel; attitudes toward religion, education, status, and social class; and cultural variations in public behavior. Information is provided about the United States at the end of each chapter about the ten countries that Americans do the most business with to benefit international readers.

In this text, management experts Bonner (Tennessee Technological U.) and Chaney (U. of Memphis) discuss nonverbal communication, ethical considerations, groups/teams, modern technology, graphics messages, letters, reports, etiquette and intercultural understanding, employee communication, and oral presentation. Six appendices contain answers to self-check exercises and also cover punctuation principles, business document formats, addresses and salutations for special letters, and grammar review. Annotation c. Book News, Inc., Portland, OR (booknews.com)

Communicating Effectively in an Information Age

Bonner, William H.

Cheny, Lil

Dame Pubns

See the best price to sell, buy, or rent books by Chaney, Lillian H.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Chaney, Lillian H.

See the best price to sell, buy, or rent books by Chaney, Lillian H.. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Intercultural Business Communication, Third Edition

Intercultural Business Communication

Intercultural Business Communication

Systems and Procedures for the Modern Office: A Simulation Approach

Global Business Etiquette: A Guide to International Communication and Customs

The Essential Guide to Business Etiquette

Passport to Success: The Essential Guide to Business Culture and Customs in America's Largest Trading Partners

Global Business Etiquette: A Guide to International Communication and Customs

Global Business Etiquette: A Guide to International Communication and Customs

Communicating Effectively in an Information Age