This interactive and informative book provides a concise, easy-to-understand overview of the cutting edge field of online dispute resolution (ODR), using the familiar frequently asked questions format. It examines the ODR options that reflect the speed and convenience of the Web. KEY TOPICS Chapter topics cover E-Commerce Disputes and the Global Web; Understanding Online Dispute Resolution; Online Negotiation, mediation, and arbitration; Online Jury Proceedings; Online Dispute Resolution System Design; and the future of ODR. For online technical and business professionals—such as computer science and information technology managers, dispute or conflict resolution professionals, customer relations managers, contracts managers, purchasing managers, Web masters, online service providers (OSPs), e-commerce entrepreneurs, and attorneys advising e-businesses.

Cyberjustice: Online Dispute Resolution Odr for E-commerce

Ponte, Lucille M.

Cavenagh, Thomas D.

Business & Money

Pearson College Div

ALTERNATIVE DISPUTE RESOLUTION IN BUSINESS provides an overview of innovative ADR methods that have been implemented to deal with domestic and international business disputes. This text takes a managerial approach that provides information on various aspects of ADR - such as negotiation, mediation, arbitration - to help managers make educated decisions when faced with choices of trial or ADR.

Alternative Dispute Resolution in Business

Ponte, Lucille

Dame Publishing

This text closely examines the topics, issues and challenges surrounding specific companies that have endeavored to creatively address business dispute resolution. The companies examined span a broad spectrum of size and industries, illustrating enlightening real-life applications of business dispute resolution. This text engages the reader through realistic examples and provides concise presentation of business dispute resolution. Each chapter highlights key terms and definitions, thus reinforcing important concepts. Tapping in to the valuable resources available on the Internet, Cavenagh encourages the reader to use the web by pinpointing pertinent sites.

Business Dispute Resolution: Best Practices in System Design and Case Management

Management & Leadership

South-Western College/West.

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