Tom The Tomato Plant

Children's Books

Carroll, Dave

Growing Up & Facts of Life

Tellwell Talent

Songwriter Dave Carroll wasn’t the first person abused by an airline’s customer service. But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down. 
 United Airlines had broken Dave’s guitar in checked luggage. After eight months of pestering the company for compensation, he turned to his best tool—songwriting—and vowed to create a YouTube video about the incident that he hoped would garner a million views in one year. Four days after its launching, the first million people had watched “United Breaks Guitars.” United stock went down 10 percent, shedding $180 million in value; Dave appeared on outlets as diverse as CNN and The View. United relented. And throughout the business world, people began to realize that “efficient” but inhuman customer-service policies had an unseen cost—brand destruction by frustrated, creative, and socially connected customers.
 “United Breaks Guitars” has become a textbook example of the new relationship between companies and their customers, and has demonstrated the power of one voice in the age of social media. It has become a benchmark in the customer-service and music industries, as well as branding and social-media circles. Today, more than 150 million people are familiar with this story.
 In this book,you’ll hear about how Dave developed the “just do it” philosophy that made him the ideal man to take on a big corporation, what it felt like to be in the center of the media frenzy, and how he’s taken his talents and become a sought-after songwriter and public speaker. And businesspeople will learn how companies should change their policies and address social-media uprisings.
 Since “United Breaks Guitars” emerged, nothing is the same—for consumers, for musicians, or for business. Whether you are a guitarist, a baggage handler, or a boardroom executive, this book will entertain you and remind you that we are all connected, that each of us matters, and that we all have a voice worth hearing.

United Breaks Guitars: The Power of One Voice in the Age of Social Media

Business & Money

Business Culture

Hay House, Inc.

Songwriter Dave Carroll wasn’t the first person abused by an airline’s customer service. But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down. United Airlines had broken Dave’s guitar in checked luggage. After eight months of pestering the company for compensation, he turned to his best tool—songwriting—and vowed to create a YouTube video about the incident that he hoped would garner a million views in one year. Four days after its launching, the first million people had watched “United Breaks Guitars.” United stock went down 10 percent, shedding $180 million in value; Dave appeared on outlets as diverse as CNN and The View. United relented. And throughout the business world, people began to realize that “efficient” but inhuman customer-service policies had an unseen cost—brand destruction by frustrated, creative, and socially connected customers. “United Breaks Guitars” has become a textbook example of the new relationship between companies and their customers, and has demonstrated the power of one voice in the age of social media. It has become a benchmark in the customer-service and music industries, as well as branding and social-media circles. Today, more than 150 million people are familiar with this story. In this book, you’ll hear about how Dave developed the “just do it” philosophy that made him the ideal man to take on a big corporation, what it felt like to be in the center of the media frenzy, and how he’s taken his talents and become a sought-after songwriter and public speaker. And businesspeople will learn how companies should change their policies and address social-media uprisings. Since “United Breaks Guitars” emerged, nothing is the same—for consumers, for musicians, or for business. Whether you are a guitarist, a baggage handler, or a boardroom executive, this book will entertain you and remind you that we are all connected, that each of us matters, and that we all have a voice worth hearing.

HAY HOUSE *

You Were Created for God's Love! Everything that is good flows from the heart of the Father. Your security, your value, and your hope come from understanding and walking in the simple truth that you are deeply loved by God. And when you really grasp the depths of His love, it changes everything about who you are. It releases the power of God in you, enabling you to live the life He intended you to live and setting you free to be everything He created you to be. In The Father's Heart: His Delight, Your Destiny... * Encounter the relentless love of the Father who delights in you and wants nothing more than for you to have fullness of life...His life. * Experience healing in every corner of your heart, mind, and soul as the truth exposes and overcomes the lies that prevent you from knowing God's heart. * Discover the freedom of living as His beloved son or daughter. Knowing God's love is what life is all about. The Father's Heart: His Delight, Your Destiny is for all who are dissatisfied with mere information about God's love and yearn to really know it, experience it, and share it compellingly with others. Thoroughly biblical, intensely practical, and brimming with engaging stories of radical life transformation, The Father's Heart: His Delight, Your Destiny will make the heart of God come alive for you!

The Father's Heart: His Delight, Your Destiny

Religion & Spirituality

Christian Books & Bibles

Village House Press

Laßt die Kinderseele wachsen. Ein Elternbuch der spirituellen Erziehung.

Bauer, Freiburg

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Books by Carroll, Dave