<p>Containing proven and practical implementation, maintenance, and optimization advice to the IT service and support environment. Authored by widely respected practitioners and experts, and developed with a hands-on approach. It provides a holistic view for setting up a Support Centre and gives a reference for Support managers to evolve their existing Support Centre, guidance to implementing ITIL processes and other Support Centre processes not in ITIL and a focus on operational metrics for the Support Centre.</p>

Implementing Service And Support Management Processes: A Practical Guide

Carrie Higday-Kalmanowitz

Computers & Technology

Van Haren Pub

See the best price to sell, buy, or rent books by Carrie Higday-Kalmanowitz. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Carrie Higday-Kalmanowitz

See the best price to sell, buy, or rent books by Carrie Higday-Kalmanowitz. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Implementing Service And Support Management Processes: A Practical Guide