Perfect Phrases for the Right Situation, Every Time Whether it's hiring employees or creating teams, the Perfect Phrases series has the tools for precise, effective communication in any situation. With Perfect Phrases books, you have all the phrases you need to get things done, right at your fingertips!

Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities

Business & Money

BENJAMIN, Susan

Management & Leadership

McGraw=Hill

Perfect Phrases for Dealing with Difficult People: Hundreds of Ready-to-Use Phrases for Handling Conflict, Confrontations and Challenging Personalities (Perfect Phrases Series)

The Right Phrase for Every Situation . . . Every Time WNo matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of Perfect Phrases for Dealing with Difficult People, this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of sticky circumstances with coworkers, and leave you in control. If you're asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you'll have the best words for every situation, including: <ul>
<li>Handling criticism and being heard criticizing</li> <li>Picking up the ball when someone else has dropped it</li> <li>Getting credit for your project when an associate takes the praise</li> <li>Deflecting a flirtatious client or coworker</li> </ul>
Filled with phrases for every mistake, mix-up, and mishap, this guide will be become your best friend in the workplace. There are no difficult situations . . . when you have "Perfect Phrases."

Perfect Phrases for Dealing with Difficult Situations at Work: Hundreds of Ready-to-Use Phrases for Coming Out on Top Even in the Toughest Office Conditions (Perfect Phrases Series)

Business Culture

Put these words to work for you! Learn the gift of gab and get closer to your dream job 
This latest addition to the bestselling Perfect Phrases series is a must-read for anyone who dreads networking or who has ever fumbled or frozen during important and possibly career-changing conversations. Perfect Phrases for Professional Networking arms readers with foolproof and versatile phrases that help them take advantage of virtually any professional networking opportunity. 
KNOW WHAT TO SAY IN ANY SITUATION 
From cocktail parties to industry conferences, association meetings, and even unexpected run-ins on the street, this book has all the tools you need to feel comfortable striking up a conversation, steering it in the right direction, and following up effectively. Whether you're looking for a promotion, considering a career change, or just hoping to update that rolodex for a rainy day, this handy resource has you covered--including new-media tactics such as e-mail etiquette, rules for social networking, and the proper way to leave a blog comment. 
Author Susan Benjamin shows you how to:
<ul>
<li>Break the ice </li>
<li>Use personal connections to create a conversation </li>
<li>Steer the conversation toward leads </li>
<li>Ask for an invitation to an exclusive gathering </li>
<li>Get through to someone who's putting you off </li>
<li>Get new leads from an old contact </li>
<li>Perfect your elevator pitch </li>
<li>Send a cold e-mail that gets a response </li>
<li>Make the most of online networking functions</li>
</ul>
No matter how tough networking is for you, the Perfect Phrases format makes it simple for you to start building connections today.

Perfect Phrases for Professional Networking: Hundreds of Ready-to-Use Phrases for Meeting and Keeping Helpful Contacts – Everywhere You Go (Perfect Phrases Series)

Job Hunting & Careers

Today's business prose has to be done yesterday. And it has to cut through gigabytes of other information. Can your memos and marketing material compete? do you spend so much time agonizing over words that you have no time for other work?With Words at Work you can make your writing faster, more foreceful, and more fun. Susan Benjamin's six-step process can turn your next business documnet into the best you've ever written. Learn to: Raise a writing umbrella” to make your message memorable; exorcise the demons of past criticism and bad advice; strengthen your style at a glance with no-read” editing.Words at Work gives you quick-and-easy recipes for the most important letters, reports, and proposals. It steers you around the potholes of punctuation, usage, and grammar. Soon all your business documents, from press releases to e-mail, will reflect your best workand leave you enough time to do that work!

Words At Work: Business Writing In Half The Time With Twice The Power

Literature & Fiction

Basic Books

English Enamel Boxes

Crafts, Hobbies & Home

Crafts & Hobbies

Studio

"Here's your guide to a no-fear public speaking event! This handbook takes you step-by-step through the process of speech preparation and delivery, from analyzing an audience to the use of the voice. Learn effective strategies for informative, demonstrativ"

The Public Speaking Handbook

Good Year Books

Today's bus. prose has to cut through gigabytes of other info. Can your memos & marketing material compete? Do you spend so much time agonizing over words that you have no time for other work? With this guide, you can make your writing faster, more forceful, & more fun. The 6-step process can turn your next bus. document into the best you've ever written. Learn to: raise a writing umbrellaÓ to make your message memorable; exorcise the demons of past criticism & bad advice; & strengthen your style at a glance with Óno-readÓ editing. Gives you quick-&-easy recipes for the most important letters, reports, & proposals. Steers you around the potholes of punctuation, usage, & grammar. Benjamin is a tough, fair, & effective writing coach.Ó

Words at Work: Business Writing in Half the Time With Twice the Power

Skills

Diane Pub Co.

Small and beautifully crafted, the small enamel box, or "Battersea" as it was widely known, is highly prized by antique collectors world-wide. Susan Benjamin traces its history from its origins in the 1740s through to modern-day incarnations. The enigmatic "Battersea" rarely carries any identifying marks, creating confusion for the would-be collector. Benjamin shows how pieces can be dated and sourced, revealing the characteristic traits of individual factories. With an enthusiastic yet scholarly text, accompanied by colour illustrations, the book is aimed at both the collector and the amateur enthusiast.

English enamel boxes: from the Eighteenth to the Twentieth centuries.

Orbis Books

Along Prairie Avenue, majestic Lake Shore Drive, and Astor Street, the Armours, McCormicks, Pullmans, and Ryersons immortalized their place among Chicago s elite with lavish palaces. They were designed by the great architects of the era, including Daniel Burnham, Frank Lloyd Wright, Howard Van Doren Shaw, and David Adler, in styles that ranged from Classical and Romanesque to Prairie School and International Modern. GREAT HOUSES OF CHICAGO, 1871 1921 is the first authoritative study of Chicago s city houses. Thirty four in-depth profiles, illustrated with restored archival photographs, drawings, and floor plans, portray a private world of Midwestern splendor. This masterful volume includes biographical sketches of leading Chicago architects, a comprehensive bibliography, and a portfolio of 40 additional, rarely-seen residences.

Great Houses of Chicago, 1871-1921 (Urban Domestic Architecture Series)

Arts & Photography

Cohen, Stuart

History & Criticism

Acanthus Pr Llc

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Books by BENJAMIN, Susan