<p>This is a self-training assertiveness book that meets the needs of managers by applying itself to familiar work situations. The authors offer guidance on developing assertiveness in a way that minimises conflict and stress and optimises management effectiveness. This new edition combines the practical approach of the best-selling second edition with new sections on being assertive upwards, negotiating assertively, and how assertion can help during times of change.</p>

Assertiveness at Work : A Practical Guide to Handling Awkward Situations

Back, Ken

Mcgraw Hill T P & R

This work tackles the realities of modern business life - the uncomfortable situations that can arise with the flatter structures, tough workloads, demanding hours, and the need to exert influence across traditionsl boundaries.

Assertiveness At Work

Business & Money

Back, Kate

Business Culture

McGraw-Hill Professional

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Books by Back, Ken