What is ITIL(R) 4? ITIL is the leading best-practice framework for ITSM (IT service management) and is globally adopted in both the public and private sectors. The latest evolution of the framework - ITIL 4 - has been significantly updated and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.ITIL 4 has evolved to a value system-focused approach that can be integrated with other management practices and ways of working, such as Agile and DevOps. Its end-to-end digital operation model has been designed to help IT teams create, deliver and operate technical products and services that fit their organisation's wider business strategy.The essential link between your ITIL qualification and the real worldITIL 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners.The book offers practical tips - based on the author's extensive experience - for applying service management in the real world, with symbols used throughout to highlight which content is related to the ITIL 4 Foundation syllabus and which is not.Ideal for self-study candidates and training participants, ITIL 4 Essentials will prove a helpful companion to their studies and a practical aid for their professional development. Project managers, contractors or consultants with limited study time will also find it essential to their part-time education.A perfect companion before, during and after your ITIL exam - buy your copy today.About the authorClaire Agutter is a service management trainer, consultant and author. In 2017 and 2018 she was recognised as an HDI Top 25 Thought Leader and was part of the team that won itSMF UK's 2017 Thought Leadership Award. Claire is the host of the popular ITSM Crowd hangouts, and Chief Architect for VeriSM. She is the director of ITSM Zone, which provides online ITSM training, and Scopism, a content and consulting organisation.

ITIL(R) 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond

Business & Money

Agutter, Claire

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ITIL(R) 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working. ITIL(R)Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It: <ul> <li>Provides definitions of the key terms and concepts used in ITIL 4;</li> <li>Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; and</li> <li>Explains the key figures and diagrams in the ITIL syllabus.</li> </ul> This second edition has been updated to align with amendments to the ITIL(R) 4 Foundation syllabus, including: <ul> <li>Replacing 'change control' with 'change enablement' throughout;</li> <li>The removal of 'IT' from the definition of a change; and</li> <li>Updating definitions for customer, sponsor and user.</li> </ul> Start preparing for your ITIL Foundation exam - order your copy today. ITIL(R) is a registered trade mark of AXELOS Limited. All rights reserved. This book is an official AXELOS licensed product.

ITIL(R) Foundation Essentials ITIL 4 Edition: The ultimate revision guide

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See the best price to sell, buy, or rent books by Agutter, Claire. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

Books by Agutter, Claire

See the best price to sell, buy, or rent books by Agutter, Claire. BookScouter helps to compare book prices from 25+ online bookstores and 30+ buyback vendors with a single search.

ITIL(R) 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond

ITIL(R) Foundation Essentials ITIL 4 Edition: The ultimate revision guide