Ziffit by World of Books

Comment: I'm please with this company's service, and have been using them consistently for years. They process orders promptly, and pay out quickly. Customer service is done by actual U.S. based humans, and they are helpful and responsive. I have not experienced arbitrary rejections of books. I'm puzzled by some of the very negative stories submitted here. After many dozens of very large buyback orders, I haven't experienced any similar issues.

Comment: Having dealt with this company in the past, I was already aware of some of the issues one is faced with when selling to them, such as arbitrary rejection of quoted books with little or no explanation, but my most recent experience was new, even for them. I decided to give them another chance as they were advertising a promotion where you get an extra 15% on your trade. I had some books that no other buyback companies were interested in and it seemed like the perfect opportunity to unload them. I entered all of my books into their website, but much to my dismay, when I entered the promotion code, I kept getting the same error messages: "Promo is not applicable," and "Promotion is unavailable." The really strange part is that they had an annoying timer on the website that was counting down the time left in the "limited offer." I emailed customer service for clarification and received a boilerplate reply that the promotion had expired 24 hours previously. I responded with pictures and video of the timer counting down as well as the relevant portion of the email they had sent out advertising the promotion which contained the actual expiration date and time. Even though the reply I had received from customer service closed with "If you have any further questions, please do not hesitate to ask," I received no further reply. I even opened a second case with customer service, which was completely ignored. This is a classic example of false advertising to gain your business with absolutely no follow through. I cannot recommend that anyone use this company unless they are sending in books that they are comfortable donating.

Comment: Great to work with! I was hesitant to sell to Ziffet because of previous reviews but I have had no problems at all! I have sold to them over 25 times over the last year and have never had one problem. They pay quickly and for the price quoted. Highly recommend!

Comment: Seller Beware: Perfectly decent condition book not accepted for "Excessive damage overall." Also, way too many prices on Bookscouter do not match prices on Ziffit site. For example: an $8.00 book for Ziffit on Bookscouter will actually only be .28 on Ziffit site! This is not a fluke. I've had this happen with at least a dozen books from multiple buybacks. I didn't catch it at first, which is what Ziffit is probably hoping for. Very sneeky.

Comment: Beware of the clowns. Worst yet, thieves. Out of 10 books sent to them between April and July, all of them at least in good condition, 4 have been rejected without even sharing an image of the supposed defect/damage, or any reason whatsoever. Keep in mind that according to their ridiculous terms and conditions, a book becomes their possession the moment they receive it, so they will not return any rejected book and it will just be a net loss for you. Someone should start a class action against them.

Comment: Seller, beware. Just completed my first sell back to this company, and item (like new hardcover fiction) was rejected due to “writing inside book”. The writing consists of a short personal inscription, signed by author on the title page. In my ten plus years of trading books, this is the most stringent inspection I’ve ever experienced. Upon complaining directly to the company, they were dismissive of my concerns. As noted, this was my first experience with this vendor and will definitely get the last.

Comment: Does not pay. Sent in books, they got there and said “paid” as of 5/23. Never paid. Have emailed and chatted customer service a dozen times, they’ve responded 2x only to tell me to “wait longer” and/or now continue to give me an endless timeline (wait 72 more hours for their “finance department” to look into it, etc.) with no resolution. Very obviously a scam. Apple iPhone App Store reviews are very poor, and TrustPilot REAL reviews are clear & consistent: it’s a scam (they have lots of obvious bot reviews).

Comment: Incorrect book sent. Would not refund unless customer pays for book to be sent back. Weird company

Comment: Good and fair company. Easy to work with.

Comment: When they received the books, they rejected several as having the incorrect ISBN. When I insisted they re-check it was confirmed that they were indeed the correct ISBNs. The fact that they incorrectly rejected so many books for this reason did not give a good impression on basic competency. But what really bothered me is that they rejected books that were in good condition because they weren't in pristine condition - and they threw them away without giving the option of returning or donating them. This was really upsetting because they threw away a perfectly good book. At the very least, most other places will recycle them. But this company decided waste would be the better way to go. What's the point of this service if they're just going to throw books away?