Bigger Books
Bigger Books Reviews
Comment: This is my first and last time dealing with this company. It's absolutely ridiculous and shady. Rented a communications textbook. Received the book just fine. Book was good quality. So far, no issues. Rental book was due Dec 20 2024. Dropped off and shipped back via UPS on Dec 9th 2024. UPS tracking shows package was delivered December 13th 2024. Imagine my surprise waking up to a $164 charge on December 26 2024 for an overdue book. That charge put my account in the negative. Biggerbooks doesn't list a customer service number to call (wonder why). So you're stuck chatting or emailing "customer service". Representative told me that because biggerbooks didn't scan the return yet, it was considered overdue so they charged me full price of the book. I gave them the UPS tracking information and was basically told "to bad". They wouldn't get me a supervisor and refused to proccess a refund despite them having the book. I've never once had this issue with Chegg or Amazon rentals. Horrible. They were at least kind enough to wait a day not overdraft my account on Christmas day. Absolutely scummy way to due business. I luckily have savings until payday, but I imagine not everyone has that luxury. I suspect they do this on the daily to young adults that don't fight back. Anyways, called my bank and filed a dispute and they'll be investigating. Unfortunately, I'll be stuck waiting on Biggerbooks to scan the book on their end to give me my money back that they helped themselves to. If you have to use this company, order using a prepaid debit card. DO NOT USE BIGGERBOOKS
Comment: Terrible service. They do not comply with the delivery service they offer and do not inform about changes they make to the order, they do not care about what you need but what is convenient for them.
Comment: Very dissatisfied. Totally horrible experience. Book was not shipped, not shipped, not shipped and then when tried to cancel order, they ghosted me. Will never recommend or buy from Bigger books again
Comment: I was not told that the item was not in stock for shipping before I ordered it and that it needed to get to the shipping warehouse first. I needed the book I ordered for class and I expected the company to make up for the extremely long delay with expedited shipping at no extra cost to me, but this did not happen.
Comment: First time shopping on BB. Very pleased, impressed. Clean site, easy to navigate and order, more so than other sites. Thanks!