eCampus

Comment: We are locked into this vendor at my child's school and I would buy books anywhere else if possible. Charges for 8th grade books were $567 - this is the rental fee from 07/23, actually the rental was $255 - the "Damaged and unusable" fee was an additional 312 and change that was charged 3 months after the books were returned to eCampus on 08/24. Funny thing they sold our old books via Amazon to a friend - so not so damaged. I am now exploring options to present to our school for book reselling on campus and alternate sources for text books. 9th grade books cost $700+ purchase made 07/24 (if you are adding that up eCampus charged my account over $1000 in a two week period, for a 14 year old's school books - half of them being held in a warehouse or destroyed/resold on amazon)

Comment: honestly, just don't. the price seems great at first then they'll come back and double it in some way.

Comment: Horrible company to buy or sell. I recently sold 3 textbooks and received payment for only one book. eCampus sent me an email immediately after they received my books that said 2 books needed verification from the book's publisher before I could get paid. Please note, both books were given a price quote by eCampus but never mentioned the publisher would need to verify the books. So, I telephoned the publisher of one book and they said they do not verify books already purchased because they would need staff to do the unprofitable work and they are in the business to make money. So, eCampus lied to me regarding payment of the quoted price book. It is mid-July 2024 and I assume that eCampus is holding on to the book to see if they can sell it in August 2024 before they make a decision on paying me. It's sick and creepy.

Comment: Rented a textbook for my daughter. She barely used the book and never took notes or highlighted in the book. I returned the book to the UPS store in like new condition. I later received an email saying the book was returned damaged and was charged the replacement price of the book. Total scam. Plan on buying the book on top of the rental cost.

Comment: Run away!!! Do not order books from eCampus.com. They sent me a book torn up. Every page is only half of the page. The haft pages are full written. When I tried to return the book, I had to pay shipping again. They do not care about the customer. They want your money. These people are scammers.

Comment: Beware. I wont be sending any more of my used books to Ecampus. The consistently quote one price and never pay the quoted price. Sometimes they say rejected on books that have no problems.

Comment: Don't rent or buy textbooks from ecampus.com if you can help it. My son prefers physical textbooks so I set out to find copies to rent. Ecampus had the best price and availability so I placed the order there and paid extra for expedited shipping. We found out the day my son was supposed to receive the books that ecampus had canceled the order. I contacted customer service and asked why the order was canceled and for it to be reinstated. They could not tell me why the order was canceled. They also said that the order could not be reinstated, I would have to create a new order and that my money would be refunded in 3-5 business days. I create the new order only to discover that rental prices and shipping costs have increased. The order total ended up being close to $200 more. I contacted customer service again to see what they could do. The best they could offer was a $15 credit and upgraded shipping (since I had already paid for expedited and the books were now late by my timeline). That certainly does not cover the price increase so I asked to speak to a supervisor. Turns out, ecampus customer service doesn't have a phone number and they can't just bring a supervisor into the conversation. They have to put in a request for a supervisor to contact me and once the request is received, a supervisor is supposed to reach out within two business days. I put in multiple requests before receiving a response from a supposed supervisor. The supervisor said, "I apologize your order with us on 8/23/23 was cancelled. Our system evaluates many factors to determine if your order might be fraudulently placed. But ultimately it is a system and can cancel an order in error. I apologize but we are unable to price match previous pricing on our website as the prices we offer often fluctuate based on supply and demand for the product. I show that an agent has already upgraded your shipping method for your replacement order and applied $15 of instore credit. Thank you for contacting A Book Company! If you have any further questions, respond to this email or start a chat with us." Are you kidding me?! I'm beyond frustrated. It really seems as if the order was canceled because they knew a price increase was coming and I have to wonder how many customers they did this to. Where I work, if a customer was treated like that someone would be in trouble.

Comment: If you can find a different buyer, even if the quotes is less, consider taking it as the eCampus process is long. Books that are highly counterfeited, even if your copy isn't and you have proof, will be flagged for verification. A process that can take up to 6 weeks...in addition to the 3-5 weeks it'll take ecampus to process the buyback. So potentially 11 weeks.

Comment: I seriously laughed so hard when i sent them one book for five dollars and found out through email that it takes them 3 weeks to process books and issue payment. granted they did pay the 5 bucks, three weeks later. However the one really awesome thing about this here slow turtle company is that they have no low price limit. meaning that theoretically if they value a book at a quarter and you really want that quarter, theyll pay you a freaking quarter, albeit in 3 weeks, but still thats pretty awesome because if youre reading this youre probably doing what i do and you know dang well how aggravating it can be to meet those limits because youll have like 14 bucks for one company but need 15 and then like 17 bucks for another order but need 20...idk man the low ball no limit thing is pretty sick so yeah ill give them a solid five stars, three weeks later.

Comment: Two reasons for the 1 star: 1) they claim they didn't receive a package from last month. However, I sent another buyback to a different company on the SAME DAY using the SAME SERVICE and that company got their package??? I also sent them a package this month and they received that one -- and yet they still haven't gotten my package from last month??? Make it make sense... 2) Thanks to the pandemic I forgot to cash a check they sent me. I had checks from other buyback companies and those companies responded and reissued payment within a week. It's been over a month and eCampus still has not responded -- and I can't even follow up because the website says to do so would further delay the process. These guys are a mess.