|Jun 2017||Sell books to other vendors before, never experienced a vendor like this by rejecting the book for no reason.|
|Jun 2017||Mailed out 7 boxes of books to different places... every single one payed me. Valore took a while to issue payment but other then that, everyThing was smooth. If your books are in good condition send them in. Thank you Valore Books!!|
|May 2017||I emailed the seller and told him I had to have the book by June 1 the day I placed the order 5/22 or I would have to cancel. The response was that the book would be mailed by 5/23. The book has been sitting since 5/23 with shipping label prepared...really? Today is 5/30... I will never order from Valor again or recommend them to anyone.|
|May 2017||If I could leave zero stars I would. ValoreBooks is not a good place to sellback books. I should of read the reviews before but I made a mistake and did not. I sent a book in which took two weeks to just get and reject me. And I got no response to why it was not accepted. All I got was that it would be returned in 30 business days. This textbook was in perfect condition. I never even used it. Yet I still got no response to why it was rejected and for that I am leaving a negative feedback. Do not use this site for sellback. Guess you have to be the chosen one to let your book be processed.|
|Apr 2017||ValoreBooks was the first place I chose to sell books back to. Loved the way their website worked and how fast and professional they were through the process. Will definitely use them again. Really fast getting a check to me. Thanks!!|
|Apr 2017||Valore sold this book and it was sold back to them in the same condition it is was received since it was never used. Valore refused to say specifically why the book was not accepted even though they were the ones who inspected and rejected the book. Clearly there is something wrong in this situation.|
I used the pre-paid label provided by Valore to ship my items via USPS. I dropped off the items on-time, yet they took over a month to get there. When they finally arrived, the quote had been adjusted to my detriment of $109.10. They did not offer to assist in this issue.
ValoreBooks Response: hi there! Our apologies for any inconvenience. Unfortunately, our quotes are generated on files that reset every 30 days. For this reason, sellback orders must be delivered and begin processing prior to the 30th day before the system resets. Of course if you have record that shows the shipping carrier held onto your package for longer than a week without movement, let us know and we'll be happy to review. We look forward to hearing from you soon!
I came to this site after having ordered from Valore to see all of these negative comments wishing I hadn't ordered my book from them, but it was cheap and I paid for expedited shipping because I need the book ASAP. I kept checking my bank account never to see the payment come out and went to my email today to check on the order status and it had been mysteriously cancelled. It seems this is a huge problem for Valore. I will never use this service again nor will I advise anyone else to use it.
ValoreBooks Response: I'm sorry to hear that your books could not be delivered to you. ValoreBooks regrets that we could not help fulfill your order in the time you needed. If you find there are other sellers on our site with that item in their inventory, please feel free to place a new order with them. We will do our best to make sure you receive the books you need.
I ordered 4 books from ValoreBooks. I paid from expedited shipping and received conformation about all the books. After waiting a week, none of the books arrived. I had to go online to find out that all 4 orders had been cancelled. They didn't even have the courtesy to tell me my orders were cancelled. I will never use or recommend this company to anyone!
ValoreBooks Response: Our apologies that your order couldn’t be processed. There seems to be an issue with your payment information. Please check your card with your bank and contact our support team for further assistance
|Dec 2016||I have rented books from ValoreBooks and I have sold books back to them. This company has worked well for me. No one ever gets a large percentage back of what they paid for a book, but ValoreBooks does a good job of giving the highest price available for books. They also have reasonably priced books as well. I recommend them often.|
|Oct 2016||I sold 4 books to ValoreBooks. The website was friendly and easy to use, they gave me the best prices on those books, and the payment process was clear and simple. I chose to be paid via check, and the check got to me within 2 weeks of my sending the books. I did not have any problems and I found the process simple and stress free.|
I ordered an anatomy book. I was sent an e-mail saying it was shipped. I waited the suggested 15 days to check on it. I was then told it was out of stock. I went weeks without a book and ended up ordering it from a reputable company.
ValoreBooks Response: Our apologies that your seller was not able to confirm and ship your order to you. Unfortunately, the volume of orders coming in means the website might update with the correct inventory numbers after an order is already placed. Our sellers try their best to cancel the order right away so that the transaction reverses and the customer has the time to purchase the item they need from another seller. ValoreBooks would like to apologize again for this inconvenience. Please contact us through our support page or directly at firstname.lastname@example.org so that we can assist you further!
|Aug 2016||I ordered 8 of my school books from Valore and all of my orders were cancelled except for three. Why would I use a site that can only deliver 38% of the books I need? My time was wasted and I spent time waiting for these textbooks when I could've bought them elsewhere and had them when I needed them. Valore should work with its vendors better so it doesn't inconvenience its customers. Very unsatisfied.|
|Aug 2016||100% reliable. I used Valore for 4 yrs and still using. All my buybacks are paid. I may get my books rejected but Valore always gives me a chance to get my book back. Customer service is one of the best and promptly address my concerns. thank you|
|Aug 2016||This was my first time selling books online. I was very pleased with the service. I am satisfied with the payment, I was sent check for exact amount we had agreed on. I am going to use them from now on unless there is a reason not to.|
|Jun 2016||Thank you!|
I've sent two books to Valore for sellback, including a new, unused book, and both were rejected without any explanation why. I asked for it to be shipped back to me, which they did, but only after adding a large, impossible to remove sticker that will lower the possibility of this book being sold to any other retailer. Do not sell your textbooks to Valore!
ValoreBooks Response: Hello. We apologize to hear that your item was not accepted for purchase by the buyer. Unfortunately, the condition of your item did not meet the standards upon arrival. When this occurs, the customer is sent an email automatically informing of the current status of the book and allowing the customer time to request their unaccepted item be returned at no additional charge. Allowing for processing and transit delays, the item will deliver back to the customer within 30 days. At any point during that time, a customer may request the tracking information attached for that return. Again we sincerely apologize for the inconvenience this has caused you.
Every shipment is a problem with Valore. Never get paid what they quote. I have had to contact them multiple times on multiple shipments. Not worth the aggravation.
ValoreBooks Response: Our apologies for the inconvenience! ValoreBooks provide prepaid labels for sellback orders so that customer can easily send in their shipments for evaluation. The criteria by which each item is evaluated is set by the potential buyer of that item. They have the final say in whether they wish to purchase an item or not. If the item is not accepted, the customer is sent an email automatically informing of the current status of the book and allowing the customer time to request their unaccepted item be returned at no additional charge. Allowing for processing and transit delays, the item will deliver back to the customer within 30 days. At any point during that time, a customer may request the tracking information attached for that return. We sincerely apologize for the inconvenience this has caused you.
I have had lots of issues with them in the past and was not going to use them again; but gave them one more 'chance'. They rejected the book saying it had "SPILL DAMAGE" while my notes indicated VG condition. There are many other top-notch companies out there and this one is not worth dealing with.
ValoreBooks Response: Hello. We apologize to hear that your item was not accepted for purchase by the buyer. Unfortunately, the criteria by which your items are evaluated are set by each potential buyer. They have the final say in whether they wish to purchase an item or not. If the item is not accepted, the customer is sent an email automatically informing of the current status of the book and allowing the customer time to request their unaccepted item be returned at no additional charge. Allowing for processing and transit delays, the item will deliver back to the customer within 30 days. At any point during that time, a customer may request the tracking information attached for that return. Again we sincerely apologize for the inconvenience this has caused you.
|Feb 2016||The textbook was bent in half. The inside pages are falling out at the binding. It took longer for book to get here when I paid for expedited shipping.|
|Feb 2016||After a delivery problem, it took several calls and a few email exchanges, but in the end, Valore provided an acceptable solution to the problem.|
After 14 days of ordering the book, I called customer care #-more than three times. Everytime I got the same reply that they don't know when I will get the book. Moreover, they didn't had the tracking number for my order. They were not sure if my book is been shipped or not, so one of the customer representative ask me to cancel the order instead of inquiring about it. I told him "after waiting this long I don't want to cancel my order; I just need my book as soon as possible"... It's a shame, they didn't care about it.
I will never use this website again, because I received the book after 20 days of ordering it when the website says within 4 to 14 days dilivery.
|Feb 2016||I love to sell my books with them, they are great, fast payment, excellent customer service. Thanks|
I accidentally added an extra book that I didn't need to my order. I contacted customer service immediately after I noticed (within half hour time frame). They told me they couldn't cancel that part of my order and refund me there, but rather I had to wait a week for the book to come in PAY the shipping back to them and then wait another week for my refund. In this process I received rude and patronizing responses from their team. I will never order from this company again.
ValoreBooks Response: I'm sorry to hear your cancellation experience was not successful. Unfortunately, because we are a marketplace and the items you ordered would not be shipped by us, we cannot pull items from the shipment queue on your behalf. For this reason, we ask our customers to contact the shipper directly. I would be happy to personally review this information with you. Please contact us at email@example.com "Attn: BookScouter Review [Insert Order Number]." I look forward to hearing from you soon!
|Jan 2016||Had grate experience with this company. My check have not arrived before I moved out from my old house so they sent me replacement check to the new address. Responded to my email the same day. I was impressed.|
|Dec 2015||They've really been on their game lately. They've been paying out quickly and processing pretty much everything correctly. I had one issue but they resolved it really fast. Valore used to be terrible and would accidentally not pay you for a lot of books, or reduced your quotes without warning, but whatever was wrong with them has obviously been fixed.|
I bought an access code that was listed as new. It was shipped to me opened and used. This was from the seller campusbookstore . They refused to refund my money. Basically sold me an expensive useless piece of paper. I do not reccomend.
ValoreBooks Response: Our sincere apologies on behalf of your seller for the inconvenience this has caused you! We would certainly like to assist you with this matter. To do so, we will need a bit more information. Please contact our customer service team by submitting a ticket through the support page on our main website, or by sending a quick email to firstname.lastname@example.org.
We look forward to hearing from you soon.
|Oct 2015||I received my first text book I ordered in just 3days. The second took over a week. Both were used but in great condition. I couldn't be more happy about my order.|
|Sep 2015||Book took such a long time to arrive at their warehouse, that I figured I'd been scammed. But when it did arrive, they emailed+texted me and informed me that it had arrived. Then soon thereafter, they sent me my payment via PayPal. No scam this time, at least.|
I never received the book I ordered. I notified Valore after waiting the required time and they looked into the matter. Because I paid with PayPal, I received an immediate refund.
I have given them 4* because I feel that sellers need to be investigated more fully.
|Sep 2015||Sent in 2 books, had no problem with getting paid. Only complaint would be with the mail in process. Though they said that I can drop my package with the Smart Post label they provided off any FedEx drop box, FedEx Express drop box service didn't really know what to do with Smart Post. I had to call FedEx a few times to locate my package. Gosh, I thought I lost my books! And I couldn't really track my package with the tracking number Valore's system provided. I would suggest sellers to drop their packages off at USPS offices, and track it with the tracking number provided on the Smart Post label.|
|Aug 2015||Very slow in paying and then decided not to pay me for 2 of the books they accepted. I would suggest that you not use this company.|
|Aug 2015||I sent in around 30 books to Valore over the past year, got paid the full price for most of them, but did NOT get paid for five *very* expensive books. When I tried to contact them about the issue (multiple times) with all the details, my confirmation numbers, tracking numbers, etc, they were not in the least bit helpful and never resolved the issue. Thus, I lost almost $1,000 because of them and will never recommend them again.|