|Jun 2016||Thank you!|
I've sent two books to Valore for sellback, including a new, unused book, and both were rejected without any explanation why. I asked for it to be shipped back to me, which they did, but only after adding a large, impossible to remove sticker that will lower the possibility of this book being sold to any other retailer. Do not sell your textbooks to Valore!
ValoreBooks Response: Hello. We apologize to hear that your item was not accepted for purchase by the buyer. Unfortunately, the condition of your item did not meet the standards upon arrival. When this occurs, the customer is sent an email automatically informing of the current status of the book and allowing the customer time to request their unaccepted item be returned at no additional charge. Allowing for processing and transit delays, the item will deliver back to the customer within 30 days. At any point during that time, a customer may request the tracking information attached for that return. Again we sincerely apologize for the inconvenience this has caused you.
Every shipment is a problem with Valore. Never get paid what they quote. I have had to contact them multiple times on multiple shipments. Not worth the aggravation.
ValoreBooks Response: Our apologies for the inconvenience! ValoreBooks provide prepaid labels for sellback orders so that customer can easily send in their shipments for evaluation. The criteria by which each item is evaluated is set by the potential buyer of that item. They have the final say in whether they wish to purchase an item or not. If the item is not accepted, the customer is sent an email automatically informing of the current status of the book and allowing the customer time to request their unaccepted item be returned at no additional charge. Allowing for processing and transit delays, the item will deliver back to the customer within 30 days. At any point during that time, a customer may request the tracking information attached for that return. We sincerely apologize for the inconvenience this has caused you.
I have had lots of issues with them in the past and was not going to use them again; but gave them one more 'chance'. They rejected the book saying it had "SPILL DAMAGE" while my notes indicated VG condition. There are many other top-notch companies out there and this one is not worth dealing with.
ValoreBooks Response: Hello. We apologize to hear that your item was not accepted for purchase by the buyer. Unfortunately, the criteria by which your items are evaluated are set by each potential buyer. They have the final say in whether they wish to purchase an item or not. If the item is not accepted, the customer is sent an email automatically informing of the current status of the book and allowing the customer time to request their unaccepted item be returned at no additional charge. Allowing for processing and transit delays, the item will deliver back to the customer within 30 days. At any point during that time, a customer may request the tracking information attached for that return. Again we sincerely apologize for the inconvenience this has caused you.
|Feb 2016||The textbook was bent in half. The inside pages are falling out at the binding. It took longer for book to get here when I paid for expedited shipping.|
|Feb 2016||After a delivery problem, it took several calls and a few email exchanges, but in the end, Valore provided an acceptable solution to the problem.|
After 14 days of ordering the book, I called customer care #-more than three times. Everytime I got the same reply that they don't know when I will get the book. Moreover, they didn't had the tracking number for my order. They were not sure if my book is been shipped or not, so one of the customer representative ask me to cancel the order instead of inquiring about it. I told him "after waiting this long I don't want to cancel my order; I just need my book as soon as possible"... It's a shame, they didn't care about it.
I will never use this website again, because I received the book after 20 days of ordering it when the website says within 4 to 14 days dilivery.
|Feb 2016||I love to sell my books with them, they are great, fast payment, excellent customer service. Thanks|
I accidentally added an extra book that I didn't need to my order. I contacted customer service immediately after I noticed (within half hour time frame). They told me they couldn't cancel that part of my order and refund me there, but rather I had to wait a week for the book to come in PAY the shipping back to them and then wait another week for my refund. In this process I received rude and patronizing responses from their team. I will never order from this company again.
ValoreBooks Response: I'm sorry to hear your cancellation experience was not successful. Unfortunately, because we are a marketplace and the items you ordered would not be shipped by us, we cannot pull items from the shipment queue on your behalf. For this reason, we ask our customers to contact the shipper directly. I would be happy to personally review this information with you. Please contact us at email@example.com "Attn: BookScouter Review [Insert Order Number]." I look forward to hearing from you soon!
|Jan 2016||Had grate experience with this company. My check have not arrived before I moved out from my old house so they sent me replacement check to the new address. Responded to my email the same day. I was impressed.|
|Dec 2015||They've really been on their game lately. They've been paying out quickly and processing pretty much everything correctly. I had one issue but they resolved it really fast. Valore used to be terrible and would accidentally not pay you for a lot of books, or reduced your quotes without warning, but whatever was wrong with them has obviously been fixed.|
I bought an access code that was listed as new. It was shipped to me opened and used. This was from the seller campusbookstore . They refused to refund my money. Basically sold me an expensive useless piece of paper. I do not reccomend.
ValoreBooks Response: Our sincere apologies on behalf of your seller for the inconvenience this has caused you! We would certainly like to assist you with this matter. To do so, we will need a bit more information. Please contact our customer service team by submitting a ticket through the support page on our main website, or by sending a quick email to firstname.lastname@example.org.
We look forward to hearing from you soon.
|Oct 2015||I received my first text book I ordered in just 3days. The second took over a week. Both were used but in great condition. I couldn't be more happy about my order.|
|Sep 2015||Book took such a long time to arrive at their warehouse, that I figured I'd been scammed. But when it did arrive, they emailed+texted me and informed me that it had arrived. Then soon thereafter, they sent me my payment via PayPal. No scam this time, at least.|
I never received the book I ordered. I notified Valore after waiting the required time and they looked into the matter. Because I paid with PayPal, I received an immediate refund.
I have given them 4* because I feel that sellers need to be investigated more fully.
|Sep 2015||Sent in 2 books, had no problem with getting paid. Only complaint would be with the mail in process. Though they said that I can drop my package with the Smart Post label they provided off any FedEx drop box, FedEx Express drop box service didn't really know what to do with Smart Post. I had to call FedEx a few times to locate my package. Gosh, I thought I lost my books! And I couldn't really track my package with the tracking number Valore's system provided. I would suggest sellers to drop their packages off at USPS offices, and track it with the tracking number provided on the Smart Post label.|
|Aug 2015||Very slow in paying and then decided not to pay me for 2 of the books they accepted. I would suggest that you not use this company.|
|Aug 2015||I sent in around 30 books to Valore over the past year, got paid the full price for most of them, but did NOT get paid for five *very* expensive books. When I tried to contact them about the issue (multiple times) with all the details, my confirmation numbers, tracking numbers, etc, they were not in the least bit helpful and never resolved the issue. Thus, I lost almost $1,000 because of them and will never recommend them again.|
|May 2015||I have used Valorebooks a few times now over the past year, and I have had absolutely no problems with them, the instructions were clear and easy to understand, I got paid in a timely manner. I will continue to use them and would recommend them to anyone who needs to sell a book.|
|May 2015||I was hesitant like others were because of the array of bad reviews. ValoreBooks offered $20 more than any other site, so I decided to take a chance. It took about a week for them to process the book and accept it. But I received the money in my PayPal account not even 24 hours after the book's acceptance. No problems at all. I would definitely use ValoreBooks again.|
|May 2015||I was concerned about the bad reviews but I had a great experience with Valore Books and will use them again for sell back and future purchases.|
|May 2015||I have used Valore once a few months ago, only because I was feeling out all the sites. Their overall process from start to finish was a little slow, mainly because it took 3,4 days after my books were there for them to issue my payment, and only after an inquiry email about the transaction. Paid what I was quoted, but probably will keep using another site...|
|Apr 2015||I had a great experience selling 2 books here. I ended getting the full amount quoted from shipping the book to receiving the check within 2 weeks.|
|Apr 2015||I've had no problems with this company. They pay the highest prices most of the time and payment is relatively quick. For the lamebrains leaving negative feedback because they're not getting paid for books, there's a reason for it! Read the guidelines!|
|Apr 2015||So I saw a lot of bad reviews on this place but decided to send my book in anyways. It was worth a lot more than any other places. I saw some people only got partial payment, but even so, partial payment would still be higher than the lower amounts from other sites. I got full payment within 3 days of them receiving the book and am very happy|
|Apr 2015||Great transaction, received full payment in 11 days, unfortunately they are very inconsistent, if you mail around Christmas time you can plan on waiting months, they just don't hire the extra help when needed.|
|Feb 2015||Valorebooks.com is the worst book buyback company that I have encountered. Because this company has not paid me for 2 books which they've received almost 3 months ago. I have contacted the customer service but they always say sorry we are still waiting for our vendor to respond if my books were sold. They would not even return the books that they took from me if they could not pay me. Those books I sold them are new and almost new condition. Do yourself a favor this company is not very honest.|
|Feb 2015||Very good service and quality. Pleased with my experience. Highly reccomend doing business with this company.|
|Feb 2015||Never had a problem. Sometimes a little slower then other vendors due to smartpost taking a while to get there.|
|Feb 2015||I've used ValoreBooks for several semesters and have had few problems. They have the cheapest books that I need for school most often. Fairly cheap shipping if you choose the slowest option, which still arrives in about a week. The only issue I had came about when a rental I returned never made it to the warehouse. This is why you should keep receipts. I was upset, thinking I would be forced to pay $100+ for a textbook I no longer had, but customer service waived the fee for me! They were really nice about it, and I only had to pay $20 in late fees (my fault by not contacting them sooner). I have sold back 2 books to them, and they took them without any hassle and gave me the best deal I could find online. I will definitely use Valore in the future!|
I sent Valore seven textbooks because they offered the best price. I wished they had a phone number listed on their website; but I did not need to call them.
Anyway, they accepted six of the books and paid the value they cited. One book they said had excessive marks and they refused. They also were extremely fast in accepting them. I mailed them on 1/31 and they responded on 2/3 accepting the books with the price they cited. I received the check the following week.
With my experience I will definitely use them again.
|Feb 2015||I have used Valore a few times and have not had any problems with selling them books. Thank you for your business!!|
|Feb 2015||This was a flawless transaction. Fedex picked up at my door 1/29/15, arrived at destination 2/3/15, processed and approved 2/3/15, paid 2/9/15. Valorebooks paid me the full amount for my book, and I'm completely satisfied. Thank you for following through with your quoted price.|
|Feb 2015||Very difficult to work with. They will pay part of a sale and then pay the rest when you e-mail them about it.|
|Jan 2015||Viewing my past sellback orders isn't as easy as with other sites. You have to know your order number or have them email it to you rather than just logging in and viewing your history. Hence 4 stars instead of 5. I've also sold only 2 books to them in 2 different shipments. Both times Valore was paying a huge amount more than other companies. Once was around $56 while other places were paying at most $8 and another was for $27 while other places were paying around $6. Got full amount both times, but I choose other other places given the multitude of bad reviews unless Valore is paying significantly higher.|
|Jan 2015||Sold 6 books back to Valore and received a quote of $423 for all. Sent them out 12/31 and it took them until January 20th to update the status to "received". Was sent an e-mail stating that one book was rejected due to being an Instructors Edition, which is false. I e-mailed them and called their 800 number and told them the same thing to only be told that they do not go back and double check, if we have a problem then the book will be sent back within 45 days from receipt. I believe they do this so they do not have to shell out the money they promise. Just received my money today ( nearly one month afterwards) and it's 10 dollars less than what I should have received MINUS the additional fee for book that is being sent back. They refuse to tell me why by saying "They cannot discuss the details.".|
|Jan 2015||Valore is a front for a company called College Marketplace, Inc. As of 2012, CMI operates as a subsidiary of SimpleTuition,Inc. I found a contact number that I believe is for CMI: 888-825-6731. This is clearly a shady business practice that is going down. I'm going to try and go up the ladder.|
|Jan 2015||kept my books for resale, but wouldn't pay. Avoid at all costs, there are plenty of good companies to sell back to.|
|Jan 2015||Do not use ValoreBooks. They are a scam and thieves. I spoke with a man named John who was rude and generic to say the least. He was very unhelpful just like the rest of their customer service staff that I spoke too. If you want to talk to someone else within the company they will not do it, also they have no supervisors (or at least that is what John said). This company is a joke! All they are after is your money. This was my first and last time using this company. If you are thinking about using ValoreBooks, I would highly advise you not to.|
|Jan 2015||Send like new condition books to them on time. They only paid half of their listed prices.|
|Dec 2014||Sent my book in and it was a brand new book. Never opened it and it was in excellent condition. Unfortunately, I did not know I had the teacher's edition and they cancelled my order. Now, I am waiting 45 days to get my book back.... Now I can't sell the book for the Spring semester! Called the company to speak with a supervisor and they refused to! Worst company ever!|
|Dec 2014||DO NOT order from this sight. Bad costumer service would be better than NONE! Was issued a late fee even though I returned my book the day it was supposed to be postmarked. I contacted them and have not gotten a reply however I have got more emails about my book being late. I have the recipe from the post office that I returned it the day it was due! Save yourself the hassle and order elsewhere !|
|Dec 2014||My transaction went fine. I was very wary due to other feedback but my experience was good and I will probably try them again.|
|Dec 2014||I sent a Calculus textbook that was worth 95.00, and they sent me an email saying that I sent them the wrong book. That is NOT true. The ISBN number and the textbook matches what I sold them. I contacted the Better Business Bureau and they are investigating this. Unfortunately, ValoreBooks cheats students and is a horribly run website. The only way that you can contact them is through email and they are avoiding me right now. Don't waste your time with this site. They will ROB you. If you don't have a choice, make sure that you have the Better Business Bureau on speed dial.|
|Dec 2014||I sent in a book that was in fairly good condition and it was packaged fine but it was rejected for binding damage. I contacted them to send back the book, because they do not state whether they send the book back. They still have not replied and judging by what others have experienced, I do not have high hopes. I don't recommend using the ValoreBooks buyback. So far Amazon is your best bet if you want good service (from my experience).|
|Dec 2014||My "like new" textbook worth $85 was sold to them in November and they received it 11/24. I have yet to get an update from them other than "please give us 7 business days to look into this". I've gotten this email 3 times already. Be very careful selling to this company. I have had much success with other companies. This is by far the worst.|
|Dec 2014||I would avoid this company. They have poor communication for starters. Additionally, they claimed a book I sold back was an instructor's edition when the ISBN was that of a standard. Upon contacting them, they said my book would be returned from their vendor within 45 business days. That is also not true. With so many other options out there, Valore isn't worth the risk.|
|Dec 2014||Sold 2 books so far and Valore was quick with a response. Will be doing more business with them I am sure.|
|Dec 2014||Had a good transaction. Was paid exactly as quoted. Other than the Postal Service taking 12 days to deliver the package, things went OK. They received package on 12/8, money was deposited into PayPal on 12/15. Would most likely use again.|
|Dec 2014||They were absolutely horrible. I sent back books that totaled 204 dollars. They then sent me an email when they received them and told me they do not accept teacher editions. 1. They were not teacher editions 2. They were in perfect condition I do not even write in my books and 3. They kept sending me generic emails when I demanded they reevaluate my books because they are not teacher editions and they quoted me for that ISBN number. They told me if they send them back it will take up to 45 days. I have no interest in every doing business with them again. They are doing a bait and switch on students just trying to make money back on there books. Go through a more reputable trade in website like chegg. I was selfish and wanted the extra 10 dollars they offered me and now I am regretting it because of this horrible situation. DO NOT USE VALORE BOOKS!|
|Dec 2014||I've used them several times and I was paid exactly as quoted for each shipment!|
|Nov 2014||I got a quote for a book for $47.25. I got the exact quote price upon approval. They were fast with the approval and I received my check within 4 days and that's including a holiday in between. i was a bit hesitant about using them due to some reviews stating that they never got their payments, or long processing times than other companies, but I'm glad I took the chance. From the time they received the book till approval time was about 4 days (for me) at least. Well worth it! I will be using them again in the future.|
|Nov 2014||I sent a very good+ book that was denied payment for excessive underlining. I don't think it had any underlining in it. I don't trust them. If I were to send to them again I would make a very careful note to myself of the condition of the books. I believe they are a dishonest company. I almost never get anything rejected from any other company.|
|Nov 2014||Very good company. Fantastic experience. I did not have any problems .|
They didn't pay me for several books. They also didn't tell me they they weren't going to pay. Their reply was that the 'buyer' rejected them. I only sell very good or better condition, so that reason is highly suspect. I also ship the day that I prepare the box for shipping. They said they would ship them back to me in 45 days, if they could find them. Really? Their business model is constantly changing. I'm waiting the 45 days. If the books don't come back(and in the condition sent), I'll never use them again.
|Nov 2014||I have been using Valore for about 2 years ( probably 12 buybacks each ranging from $20-$120) and they have paid me the full quoted amount every time. They take about a week or so to pay during busy buyback months, otherwise you get your money by Paypal within 2-3 days of check-ins. They also keep you updated throughout the process. As for so many negative reviews, I can only guess either sellers are not packing their books carefully, resulting in damage during transit, or, more likely, overestimating the condition of their books. Just go to eBay and Craig's List to see how many sellers list their books and other merchandises as "Like New" or "Very Good" even though that's clearly not the case. If your books have noticeable flaws like overly worn cover, water damage, stain, loose spine, or heavy writing/highlighting, don't send them to ANY buyback vendor as they will most surely be rejected and most vendors do not return rejected books. Just be realistic and sell them yourself on eBay or Amazon while accurately describing your books.|
|Oct 2014||This is my first time using them and I won't be using them again. They quoted me a good price for my graduate level textbook. However, it is taking A LOT longer than other companies for them to process my book. The book was delivered to them on Monday and as of today (Thursday) its still showing as "Pending". They haven't evaluated my book, which I know is in excellent condition, no highlights, writings, nothing. I never even wrote my name in the book. It should not take 7 days for them to evaluate it and then another 14 for you to pay me, through Pay Pal. I have two other books that I'd received a quote from them on. But, I'm going back to textbooksrush. They process your books and your money a lot faster than Valore does.|
|Oct 2014||Quite frankly, a 1 star rating is too generous. There is a reason that they consistently offer the best price on your books- their business model is stealing. I have sent in 5 orders of like new books (some were even factory wrapped, brand new) and they refuse to pay me and make up reasons like the books have water damage. They keep the books and do not pay the quoted amount. When I email customer support, I get the same generic response, "I am sorry for the inconvenience, I will pass this information onto my superiors and we will get back to you within 7 business days." Do not hold your breathe for that email because it won't come. I have followed up 2-3 times now on that original email and still no response a month later. This is the most unorganized, deceitful, fraudulent company I have ever dealt with. Please avoid at all costs.|
|Oct 2014||Terrible, absolutely terrible. I sent a book in that was literally in perfect condition and quoted for $115, took three weeks to process, then told me they couldn't accept it because of "water damage"? I never opened that book so how would it get water damage? Then when I emailed them they said it would take 45 days to get my book back. Ridiculous! Don't waste your time, please. Choose someone else.|
|Oct 2014||Don't waste your time. I sent in my book (almost perfect condition) to receive a buyback price that's less than 1/4 of the books used value. Received an email saying that the book was rejected due to water damage and that it would take 45 business days to get it back so I can sell it to a legit company. It was fine when I sent it to them so we'll see what is looks like in 2 months when I get it back. Really? 2 months???|
|Oct 2014||Great site. Got every cent that I was quoted!|
|Sep 2014||In reviewing the comments and feedback from others, it seems that customers of this company either love them or hate them. Well, I guess I will have to join the latter of the two groups due to my last order. I have sent a few books to this company and received payment after a few weeks, but in the last order I sent a book that was worth a little bit more and one that many of the other companies wanted to buy as well. Upon arrival, I was sent an email stating that the book was unacceptable and would not be paid for. So I requested to have the book sent back to me at my own expense, however, I have not received any package or reply in over two months. There is no telling what ever became of my book or what the intentions of the company really are with it.|
|Sep 2014||My transaction went great. After they give you the quote with pre-shipped label they give you a month to return. And they payed me by PayPal in less than a week and no issues. Will do business again.|
|Aug 2014||I submitted two books that were instructor's copies - Valore agreed to purchase them knowing they were instructor's copies. Later they sent me an email indicating they were rejecting the two books. I will not deal with them again and recommend the same for others.|
|Aug 2014||They paid in the past, but recently they rejected a brand new book. Only send to them if they are the only company offering money.|
|Aug 2014||I sold a single textbook for $83. I had my check in the mail within two weeks. I've used them several times and never had a problem.|
|Aug 2014||I have dealt with Valore for several years, and in the past, I never had a problem with the company accepting all books sent. I have sold an average of 20 books a month to Valore, and each book is double checked before sending to ensure that it meets the buying guidelines for condition. However, in the past 6 months, they have been rejecting more books for condition issues. When you contact the company concerning a rejected book, they have a standard 45 day time frame where they will attempt to have the book returned. I have had several returned, which were then resold to other book buyers with no issues. The latest rejection was for a book not having a CD, which the book does not have a CD, and even Valore's own website states that the book has no CD. I now see that on 7/18/2014 the business's accreditation from BBB was revoked. Even though they many times offer quite a lot more for a textbook over other companies buying prices, I would recommend taking a lower amount from another more reputable company.|
Finally had some problems with Valore after they got a lot right initially. They started to miss books (ie: 5 sent in and 3 or 4 paid for), and then they would just mark books as "unacceptable" seemingly at random. I haven't gotten most of those back, even though they said they were being returned. Somehow it takes them "up to 45 days" to send a book back to me in the mail.
Overall I am leaving this at 3 stars because I have been paid in the past and they do sort of respond to issues. However I wouldn't recommend them to someone who sells a lot, and I would not recommend selling books to them unless they are paying significantly higher than other buyers
|Jul 2014||I have sold a lot of books to Valore Books and sometimes they may have taken a week or so longer to pay than the other companies, I have always been paid and they do pay more then most other companies so an extra week or so for more money isn't a bad deal for me. my books have all been new... Maybe some of these bad reviews are from books in bad condition|