|Apr 2017||It was a very easy process as I got my payment through Paypal quickly.|
|Apr 2017||I got $20 more than other buyback companies - great service.|
|Apr 2017||I have been selling books to CollegeFocus the last six months and happy with their service.|
|Apr 2017||Best part about them is that they pay good money, other than that it is a very slow process. Half a month after the tracking number showed my package arrived they marked that they received it. Another 15 days later and still not paid. Probably won't go through them again.|
ABSOLUTELY TERRIBLE i have been waiting 4 months to be paid, they claimed to have lost the book then found it then "paid me" but its been 3 months since then and ive received nothing!! they wont answer emails and dont have a phone number to talk to real people, their company number is a recording that then hangs up. Worst business ever
|Apr 2017||Takes approx a month to get paid. Each time I've had to contact them to inquire what was going on with my orders.|
|Apr 2017||They always forget to pay you until you remind them.|
|Mar 2017||Great experience with CollegeFocus - very satisfied with their service.|
|Mar 2017||Sold a book last year they never paid me for. Gave them another shot. Tracking shows they received my book 21 days ago but they have no record of it yet. Wondering if selling to this company is really worth it if you never receive an email or your money.|
|Mar 2017||I've had great experience with CollegeFocus.I have sold 5 books to them and they paid a good amount for them. I will definitely recommend them to others.|
|Mar 2017||Count me as one of the 'never again' customers. This company has several hundred $$'s of my books, and has not paid in a month. I did reach out to them and was told my (first) shipment was processing and I would be paid in 2 to 4 days. It's a week later and still no payment. Tread carefully with this company.|
|Mar 2017||Quick service,they keep you updated throughout the process.|
|Mar 2017||Fast and friendly service. Got my check and ready for Spring Break.|
|Mar 2017||Excellent service. I'd use this company again.|
|Mar 2017||Was cheated out of $144. Never received payment for books sent. No reply to emails and "Customer Service" phone number plays you a useless recorded message with no chance to talk to a person. Never Again!|
|Mar 2017||Good communication throughout the entire process and paid promptly.|
|Mar 2017||I had a little difficulty but impressed with their customer service. Will use CollegeFocus again.|
Awesome experience with CollegeFocus. I’ve had some bad experiences in the past, but was quick and easy with these guys - no hassle.
|Feb 2017||Great Prices, I have sold over hundered books and each time got good price|
|Feb 2017||Great Service, Exactly paid what they promise|
|Feb 2017||Probably sold over ten thousand to these guys - great company. Will definitely continue using them.|
|Feb 2017||I submitted a 1-star review previously, as I was convinced that they stole my books. Well, apparently after they performed an audit they located the two books I sent them, and finally paid me the quoted amounts. One of the books was delivered to them (based on USPS tracking) three months ago, the other just under one month. That's an awfully long time to wonder and wait, and they weren't able to provide any information about the books during that period of time beyond "we don't know." They often offer considerably more money than other sites, but the long wait certainly isn't worth it. Hopefully they can get their act together.|
|Feb 2017||Paid what they promised.|
|Feb 2017||Answered all my condition questions beforehand, paid top dollar. Happy to do business with them in the future.|
|Feb 2017||They paid for shipping, helpful communication and paid promptly.|
|Feb 2017||First time selling back a textbook online - way more cash than my bookstore, pretty simple process.|
|Feb 2017||Very responsive customer support, great prices, love these guys.|
|Feb 2017||Very happy with my experience - good prices and quick payment.|
|Feb 2017||Great buyback service with nice prices.|
|Feb 2017||Paid exactly what they quoted which was much higher than other companies. Will use again in the future.|
|Feb 2017||I've sold to CollegeFocus three times now without issue, becoming one of my regular buyback companies.|
|Feb 2017||Will sell more books to these guys in the future - great prices.|
|Dec 2016||I have sold hundreds of books using bookscouter.com and decided to give CollegeFocus a try since they seem to have pretty competitive buyback prices for most books. I was impressed with the quick and efficient service. I got email notification that I received payment via PayPal within 4 days of shipping the book. I will use them more frequently now and recommend others using them as well.|
|Dec 2016||Everything was fast and smooth. Perfect experience!|
|Nov 2016||CollegeFocus is amazing. The UPS store sent the laptop I was selling instead of my books. CollegeFocus contacted me immediately to straighten things out. I never got my books back from the other company, but I did get my $700 laptop back from CollegeFocus. I will definitely use them again in the future!|
Tried CollegeFocus and they stole my book. I sent the book (E-commerce 2015 by Kenneth C. Laudon) to them and I received confirmation by email from them that they received my order and was sent payment. Except that I was never sent any payment.
I contacted customer service and they claimed that my box "broke open during shipment on two sides and arrived empty. Taped with only one piece of tape".
I knew this to be untrue because I ship items very frequently (online business) and would not make such a careless mistake and didn't.
The box I used could not possibly break open on two sides unless intentionally broken by someone because it only opens from one side.
They provided no evidence to support that claim when asked and became belligerent after some time and even started to ignore my emails altogether. Very rude and unprofessional. I offer warning for those considering CollegeFocus.
|Oct 2016||Decided to try CollegeFocus out and it was well worth it. They paid very quickly. I had a minor issue and their customer service is outstanding. I will definitely sell to them again.|
i decided to take a chance with collegefocus, seeing as they are new i thought they probably wouldn't want to mess anything up.
my experience with them was normal. Everything went the way it should and I got paid in about a week.
|May 2016||Easy to work with, great company. I was apprehensive because they're new to BookScouter but I'm glad I used them. Their prices are great and everything was very fast and efficient.|