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Amazon.com textbook trade-in program allows you to trade in your used books for Amazon gift cards. Books must be in good condition and payment is made only by Amazon.com gift card

Website: http://www.amazon.com/
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Rating Date Comments
Jun 2016 I sent in a textbook in exchange for a gift card up front. I agreed that if I didn't sent the book in I would be charged the amount but if the book was rejected then they would just take away the gift card. I sent the book in and they rejected it saying the binding was damaged even though it wasn't. They then charged my card anyway instead of taking the gift card back. I sat on the phone with them for over an hour and the woman couldn't even understand what I was trying to explain. Horrible customer service and I will not be using them again. It took almost a month to get my book back and what do you know, the binding isn't damaged. It makes me wonder if they are scamming people by rejecting the books so they could get the money. I had to pay $90 that I didn't have because they claimed the binding was damaged when it wasn't. Very upset!
Jun 2016 I sent in a textbook in exchange for a gift card up front. I agreed that if I didn't sent the book in I would be charged the amount but if the book was rejected then they would just take away the gift card. I sent the book in and they rejected it saying the binding was damaged even though it wasn't. They then charged my card anyway instead of taking the gift card back. I sat on the phone with them for over an hour and the woman couldn't even understand what I was trying to explain. Horrible customer service and I will not be using them again. It took almost a month to get my book back and what do you know, the binding isn't damaged. It makes me wonder if they are scamming people by rejecting the books so they could get the money. I had to pay $90 that I didn't have because they claimed the binding was damaged when it wasn't. Very upset!
Jun 2016 I wish I had read the reviews before. I have sent in over 300 dollars worth of books more than a month ago. According to the tracking number they gave, the package was delivered. I have contacted the trade-in chat service 3 times and every time I got a different story. According to the latest one they made a scanning error and promised me to start issuing compensation. A day later they sent me an email saying my trade-in was rejected and in the email stating they are shipping it back and I can find a tracking number on my account. There is no tracking number, the trade in is in processing status according to the page.
Amazon is using a third party company and when I asked the chat rep what company was used is answer was : " I'm so sorry, but we can't offer any additional insight or action on this matter."
I think a class action lawsuit might finally explain what is going on with the program.
Jun 2016 Amazon is a mixed bag, since although they offer higher buyback prices than the average vendor, it also costs MORE to purchase stuff from Amazon (which you can buy many of the same items at local stores for much less, even setting aside the issue of shipping charges).

And although Amazon phone customer service is generally good (likely farmed overseas, from the sound of the accents), be prepared to spend 20-30 min. on hold listening to classical piano while the rep looks into your issue, only to then tell you to call back a week later.

If you like dealing with large international corporations (or better yet, how about unpacking and verifying the order properly THE FIRST TIME, so you wouldn't even need to call?), then Amazon may be for you.
May 2016 Wants books in pristine condition, but takes forever to pay. Does not pay out cash but includes the payment in your gift card so you have to use the money to but stuff from Amazon. Amazon has the worst policy.
May 2016 Sent them an almost perfect soft covered book. Very slow to respond and finally got an email that the book was rejected because they weren't accepting soft covered - even though this book matched exactly with the picture they showed with the shipping label. The book was returned to me, but it was not the original book I sent them - it wasn't in the perfect condition of the one I sent. On this one, a note was attached that said the IBSN # didn't match . I called Amazon and they made good on the return. They use a 3rd party company and I think they pulled a fast one when they saw the excellent condition of my book. They probably put it on their "used book" list knowing they'd get good money for it.
May 2016 Service sucks. Very slow on shipping. Other buybacks are better.
May 2016 Excellent experience with Amazon. I had the price quoted into my account the very day they received the package. Will sell to them again.
Dec 2015 They always have the highest buyback prices. If you don't mind receiving Amazon gift cards you should sell your books here.

Having said that they are a bit slower at processing stuff than a lot of the other companies, probably because of the volume they receive every day. Also they have a 2 copy limit per ISBN which sucks, but I still sell here quite often
Oct 2015 I've used Amazon to trade in my books a couple times now and they have always given me the quoted offer without any trouble. It will take at least a week for them to get to your order AFTER they receive your package so be prepared for that. The one thing that you can use Amazon book buyback for which I don't think some people realize is for books which you aren't 100% sure will be accepted or not. Unlike every other book buyback site which I've used that will simply throw away your book and leave you penniless if they deem your book in an unacceptable condition, Amazon will ship your unaccepted books back to you free of charge.
Oct 2015 Slow to Pay. Make sure you call and or email Amazon in regards to the status of you trade in. They are super slow and require a lot of hand holding to get your credit...never the less, you can make a profit off them.
Feb 2015 Always a great experience. Quick check in, quick payment for the gift card!!!!
Jan 2015 No minimum to ship to them. They only pay out in Amazon gift card that is added to your amazon account. Not a problem for me, since I buy quite a bit from Amazon. They will also pay to ship the book back to you in case they receive it and they decide to downgrade its condition.
Dec 2014 Amazon was my first experience with selling books in this manner. I had a good experience. These are the pros and cons in my opinion...
Pro: They paid me the very same day that my books arrived at their facility and they paid the same amount originally quoted.
Con: They only pay in Amazon gift certificates, which might be a drawback for some folks. I also discovered after the fact that some of the books that I sold Amazon were being bought at much higher rates by other vendors and that is actually how I discovered Bookscouter. I found that several of the Amazon buyback prices were similar to other vendors, but I was disappointed to learn that a couple prices were 40% lower. Depending on your shipping preference, I believe Amazon is limited to either UPS or USPS (for free shipping) and not Fedex, which for me doesn't make a whole lot of difference, but it may matter to others.
Nov 2014 Negative comments here are simply a result of user error. If you ever have questions about a trade in, use the chat feature and contact customer service. Simply scroll to the bottom of any page on Amazon and click "Help". You can select that you have a question about a trade in and then chat with a rep. In EVERY SINGLE instance, they have provided me with tracking information on an item that has been returned to me. They always ship UPS, which is going above and beyond, considering I only know of one other sell back company that even sends books back at their expense if they don't meet standards. Gift cards are applied usually within a week of delivery. I've never had a single issue with them. If you don't know how to navigate Amazon to use customer service, I can see why you'd have a problem. I've even contacted them about buybacks that show delivered and I have not been paid for and the rep will credit my account right then and there. Try going through the right channels before leaving poor reviews.
Sep 2014 I have sent many books to Amazon. Only once have I disagreed with there rejection. Customer service is first rate, and the free returning of a rejected book is unmatched by any buyer.

So, ship your books with confidence.
Sep 2014 Got full quoted amount. The only thing I don't like is the whole process is so SLOW! The tracking status shows they have received my books. I had been waiting for one week since they got my books, but no further responses. Until I reached the customer service, they finally paid me.