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Amazon.com textbook trade-in program allows you to trade in your used books for Amazon gift cards. Books must be in good condition and payment is made only by Amazon.com gift card

Website: http://www.amazon.com/
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Apr 2017 Have now sold three books to Amazon with a fourth on the way, all with no problems whatsoever. They even accepted a textbook with wear and tear that I thought was a tiny bit iffy. I sent it anyway, since they state they will return all unacceptable books free of charge. How can you go wrong with that policy?!
Feb 2017 The Good: 1) they often offer MUCH higher prices than other places (if you don't mind getting paid in gift cards); 2) they'll return your item for free if they don't accept it; 3) any time I've had a problem with them losing/misplacing books they've corrected the error

The Not-So-Good: 1) processing can often be slow; 2) even though they have corrected errors as described above, it's often weeks before they'll take action; 3) they're really picky about the spine/binding and will often reject books for having even slightly loose hinges (while, at the same time accepting books with torn/taped covers and other damage, which is kind of odd)
Feb 2017 I am an amazon prime member. I love amazon, but I do not recommend selling textbooks to them. I ordered a looseleaf lab manual, I only used it to make a copy of 6 sections. I never wrote in it, highlighted it, or damaged the book. However, I did remove it from its plastic wrap, but the return policy said that it was acceptable. They rejected the textbook because "Pages were damaged". I called customer service and they told me that the trade in workers noted that there was highlighting, writing, and damaged pages. There were none. I am very upset I wasted my time trying to sell my textbook back to them. Supposedly they are sending it back. I hope they do because it is practically new.
Dec 2016 I purchased a book in Sep 2016 and traded in Dec 2016 which got rejected and the reason is that the binder is damaged. This book came as a "Binder Ready" version and with loose pages.
https://www.amazon.com/gp/product/1118947029/

I am surprised how the evaluator is not aware of the book's setup and how it is packaged. They didn't even take an effort to check how the books are originally designed and sold before making a decision...

Such an inconvenience to us because of their ignorance...
Sep 2016 I've sold many books back to Amazon--it's not always the highest price offered (although I think in at least one case it was), but it's easy to do and I have gotten my account credited promptly. My only quibble would be that sometimes the price offered by Amazon is low enough that I am persuaded to look to a different buyer. But if it's close in price, I go with Amazon.
Sep 2016 Very prompt response and full reimbursement. So happy with the transaction.
Sep 2016 I sent Amazon a textbook in perfect condition. I kept checking to see if they had received it. My account kept saying they did not. Weeks later I got a book back in the mail. I say "a" book because it was not the one I sent to them. It was the same title but this one had rips at the top and bottom of the binding and glue and dirt on the cover. What did they do with my book?? I called customer service to tell them what happened. They said there was nothing they could do because the whole system is automated and to resend the book. Not going to happen. I will never use Amazon for trade-in again. I don't know if I will be able to sell the one they sent me. And my account is still showing they did not receive the book I sent. Wish I had read the reviews...
Aug 2016 I am a textbook re-seller and my books constantly get rejected for no reason. The outsourced customer service is almost always horrible, including the manager. They create a ticket for my claim and promise to call me back which never happens and then I have to start all over again. I make sure that the books are in like new condition with no writing or highlighting before shipping them. It has gotten to the point that I can no longer trust the Amazon trade in department. I always use the next buyback company on the list to sell my books.
Jun 2016 I sent in a textbook in exchange for a gift card up front. I agreed that if I didn't sent the book in I would be charged the amount but if the book was rejected then they would just take away the gift card. I sent the book in and they rejected it saying the binding was damaged even though it wasn't. They then charged my card anyway instead of taking the gift card back. I sat on the phone with them for over an hour and the woman couldn't even understand what I was trying to explain. Horrible customer service and I will not be using them again. It took almost a month to get my book back and what do you know, the binding isn't damaged. It makes me wonder if they are scamming people by rejecting the books so they could get the money. I had to pay $90 that I didn't have because they claimed the binding was damaged when it wasn't. Very upset!
Jun 2016 I sent in a textbook in exchange for a gift card up front. I agreed that if I didn't sent the book in I would be charged the amount but if the book was rejected then they would just take away the gift card. I sent the book in and they rejected it saying the binding was damaged even though it wasn't. They then charged my card anyway instead of taking the gift card back. I sat on the phone with them for over an hour and the woman couldn't even understand what I was trying to explain. Horrible customer service and I will not be using them again. It took almost a month to get my book back and what do you know, the binding isn't damaged. It makes me wonder if they are scamming people by rejecting the books so they could get the money. I had to pay $90 that I didn't have because they claimed the binding was damaged when it wasn't. Very upset!
Jun 2016 I wish I had read the reviews before. I have sent in over 300 dollars worth of books more than a month ago. According to the tracking number they gave, the package was delivered. I have contacted the trade-in chat service 3 times and every time I got a different story. According to the latest one they made a scanning error and promised me to start issuing compensation. A day later they sent me an email saying my trade-in was rejected and in the email stating they are shipping it back and I can find a tracking number on my account. There is no tracking number, the trade in is in processing status according to the page.
Amazon is using a third party company and when I asked the chat rep what company was used is answer was : " I'm so sorry, but we can't offer any additional insight or action on this matter."
I think a class action lawsuit might finally explain what is going on with the program.
Jun 2016 Amazon is a mixed bag, since although they offer higher buyback prices than the average vendor, it also costs MORE to purchase stuff from Amazon (which you can buy many of the same items at local stores for much less, even setting aside the issue of shipping charges).

And although Amazon phone customer service is generally good (likely farmed overseas, from the sound of the accents), be prepared to spend 20-30 min. on hold listening to classical piano while the rep looks into your issue, only to then tell you to call back a week later.

If you like dealing with large international corporations (or better yet, how about unpacking and verifying the order properly THE FIRST TIME, so you wouldn't even need to call?), then Amazon may be for you.
May 2016 Wants books in pristine condition, but takes forever to pay. Does not pay out cash but includes the payment in your gift card so you have to use the money to but stuff from Amazon. Amazon has the worst policy.
May 2016 Sent them an almost perfect soft covered book. Very slow to respond and finally got an email that the book was rejected because they weren't accepting soft covered - even though this book matched exactly with the picture they showed with the shipping label. The book was returned to me, but it was not the original book I sent them - it wasn't in the perfect condition of the one I sent. On this one, a note was attached that said the IBSN # didn't match . I called Amazon and they made good on the return. They use a 3rd party company and I think they pulled a fast one when they saw the excellent condition of my book. They probably put it on their "used book" list knowing they'd get good money for it.
May 2016 Service sucks. Very slow on shipping. Other buybacks are better.
May 2016 Excellent experience with Amazon. I had the price quoted into my account the very day they received the package. Will sell to them again.
Dec 2015 They always have the highest buyback prices. If you don't mind receiving Amazon gift cards you should sell your books here.

Having said that they are a bit slower at processing stuff than a lot of the other companies, probably because of the volume they receive every day. Also they have a 2 copy limit per ISBN which sucks, but I still sell here quite often
Oct 2015 I've used Amazon to trade in my books a couple times now and they have always given me the quoted offer without any trouble. It will take at least a week for them to get to your order AFTER they receive your package so be prepared for that. The one thing that you can use Amazon book buyback for which I don't think some people realize is for books which you aren't 100% sure will be accepted or not. Unlike every other book buyback site which I've used that will simply throw away your book and leave you penniless if they deem your book in an unacceptable condition, Amazon will ship your unaccepted books back to you free of charge.
Oct 2015 Slow to Pay. Make sure you call and or email Amazon in regards to the status of you trade in. They are super slow and require a lot of hand holding to get your credit...never the less, you can make a profit off them.