Please contact us via email, chat, or toll-free @ 866-BOOK-880 with any questions. All emails receive a response within one business day (usually within 90 minutes during business hours): BuybackExpress.com/contact-us
We're located in historic Alton, IL, part of the St. Louis metropolitan area. Our address is:
711 Belle St.
Alton, IL 62002
We have been in the book business since 2004 and are proud to separate ourselves from the pack by offering:
|Feb 2017||This company is amazing!!! Out of all the competing sites, Buyback Express offered the best prices by far, and their customer service is beyond compare. I would not hesitate to sell my books and movies to them again!|
|Jan 2017||Buyback Express provides the best customer service I have ever come across. Not only did they give me a great buyback price, but they responded quickly and courteously to my inquiry. I won't even shop around next time I have books to sell. My loyalty has been won.|
|Jan 2017||Excellent buyer. Low minimum buyback with excellent customer service. They gave me a bonus when my buyback was delayed. They even paid (% discounted) for a book with water damage|
|Jan 2017||They gave me the full listed price, I was really happy because it was a loose-leaf book that other companies wouldn't even take.|
|Jul 2016||Without question the best buyback company. I have sent them hundreds of orders, so I can say with confidence that they are consistently good. While there are other great companies out there, where Buyback Express shines is in its customer service. There really is no comparison. The customer service is fantastic!|
One of the best companies that I work with. They pay promptly, what they quote and their customer service is the best of all the companies I work with.
They pay good and even better on most books and even books that some companies do not buy.
I highly recommend them with confidence.
|May 2016||Fast payment and processing, good customer care too|
I would recommend Buyback Express to my fellow students!. Mailed package on 4/8, it was received on 4/18 and a week later I received my check. Even though the sell back prices are lower than other websites, I did not have any issues with lost books. An email is send when the package is received and if there's deductions on textbook they are explained in another email, something I greatly appreciated! :)
|Feb 2016||The amount of money you quoted me for books I sold to you was in my PayPal account the very next day from when you received the books and I really appreciate such fast service. I look forward to doing business with you again and again.|
|Dec 2015||Excellent customer service. Prompt processing and great buyback prices!|
|Oct 2015||Excellent service...informed me promptly on receiving, accepting and crediting account...minor deductions but understandable|
I had a quote on books. They didn't take the book because of different isbn number. Its nice they can buy vhs tapes. Lowest cheap buyback ever. Starting matching your buyback prices to other buyback companies.
Buyback Express Response: We're truly sorry to hear that you weren't fully satisfied with your experience. Unfortunately, when someone quotes a higher-priced edition of a book by finding its ISBN online and then sends us an older edition, we simply cannot pay the higher price since we did not receive that book. As for our pricing, we are the top quote anywhere a large percentage of the time and we're constantly working to offer even more than we do now. In fact, over the next few months we will begin paying even higher prices on many books as we continue to expand our relationships and reach in the book industry.
|Oct 2015||Its good on payment. Their buyback are too cheap as textbook brokers.|
|Sep 2015||They sent the payment quickly, and the amount was exactly what they had quoted us. I would definitely use them again.|
|Aug 2015||They pay in a fair amount of time and buy things that other sites don't. They try to be as lenient as possible with condition. My only issue is they still use return merchandise labels without tracking. There is no insurance on these either. I hesitate to send higher priced items because of this.|
|Aug 2015||I just used Book It BuyBack recently and I can't say enough about this company. Not only are the prices competitive in comparison to the other companies on this site but the customer service is top notch. I had a question about the speed of payment delivery and this was answered within the hour. There might be a bit of a delay from when the package is sent out and payment but I blame this more on the speed of ground shipping from the USPS than anything (which the customer does not pay for). Highly recommended!|
|Aug 2015||I have used multiple times this past summer and I can't say enough about their customer service and quick response. Resolved all my issues. Wish more companies valued their customers as much as Book It Buyback does. Super company to deal with. :)|
|Jul 2015||They are very prompt in responding to emails. ****** They also process payment quickly once the books are received. Books are sent back via U.S. Mail so that is the only thing that slows down the process. I would absolutely use again. My only comment for improvement would be to make their site a more user friendly.|
|Jul 2015||I have used this company several times in the past year. Even if they pay less than other companies, I send to them because their are no "lost" books or other games to not pay you.|
|May 2015||Mailed items on 5/2, received payment for full quoted amount on 5/6. Will use again!|