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Chegg   

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Chegg, the #1 textbook rental company, will pay you for your used textbooks. You can receive payment via American Express Gift Card, or Chegg credit. Just enter your ISBN, get a quote, and ship your books to Chegg. Chegg will inspect your book and pay you within 1-10 days depending on your payment method.


Website: http://www.chegg.com/
Rating:
Features:
Pays via PayPal
Pays via Check
Vendor Pays Shipping
Provides Shipping Label

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Rating Date Comments
Feb 2017 Got paid but took quite a while (6 weeks). Sent me a check rather than PayPal payment as I selected. Had to contact them a few times to finally get them to pay me.
Feb 2017 I shipped the book and heard nothing and received no payments, and my account reflected that they hadn't received the book however, I tracked the shipment and found out it had been delivered. I finally contact them, and they said that the book was rejected, but would not give me a reason as to why. The book was BRAND NEW, when I got it and had only been used a handful of times. Don't waste your time.
Feb 2017 They "bought" a book from me for 23$, but it's been 2 months since I shipped them the book and I still have yet to get paid for it. I also can't get ahold of customer service either.
Jan 2017 It appears that Chegg must be going towards the Out Of Business trend with many book companies. It used to be a faithful friend, but in the past few months has become unreliable. It may be that the company has attempted to diversify its services too quickly. Latest attempts to sell to them have been unsuccessful. Attempts to communicate with customer service by email or telephone or chat have been unsuccessful.
Dec 2016 Once again. CHegg received my books back ON TIME...and I received confirmation....but still charge me late fees. TRIed to contact them...no way to talk to a human.....but their forms says oops! Well now that makes it all better. Quick to take my money....still waiting for refund.
Dec 2016 I've used chegg all four years of college and it's always pulled through for me!! Super easy to rent books and always on time. This last time I couldn't figure out my email to log on to get my rerun label so I found them on Twitter and we were messaging back and forth and they were so helpful!! They found the correct email and sent the label to me using the email I preferred (because I forgot my old password)! Super helpful and nice and prompt with replies! Definitely recommend chegg!
Dec 2016 Shipped the book and heard nothing and received no payments. I finally contact them, and they said that the book was rejected, but would not give me a reason as to why. The book was BRAND NEW, when I got it and had only been used a handful of times. Don't waste your time on them, use one of the others.
Oct 2016 I've used Chegg on multiple occasions and I have never had a problem. Customer service is not only friendly, but extremely helpful. I will continue to use Chegg!
Sep 2016 Such a quick payment. I sold my book ang recieved the payment after 1 day when they recieved my book. Thanks Chegg.
Sep 2016 Like other reviewers of late, I received an email from Chegg advising me that they would not be paying me for the order I shipped them because either the submission was late (I shipped using their prepaid postage option and cannot control how long the carrier took to deliver) - OR - that the condition was unacceptable. When I sent a response asking which reason was the specific reason for the rejection, I received no response. But - like the other reviewers, I was told that I would have to pay Chegg $6.99 to have the book returned. I am so upset. This is not my first disappointing transaction with CHegg. I had sold to Chegg in the past and received a debit card that never was accepted by retailers when I tried to use it. I am reluctant to send additional books to them in the future.
Aug 2016 I was quoted a price of $55 for a book that I shipped the same day as I received the shipping label. The book was in excellent condition (bought brand new and not even used), and Chegg received the book just three days after I shipped. Two full weeks later I got an email saying the book wasn't in good condition or was shipped late - neither of which were true - and I would not receive money for it. I could pay $6.99 to have it returned to me though. I will not sell back to Chegg again.
Aug 2016 100% reliable. I used Chegg for 3 yrs and still using. All my buybacks are paid. I may get my books rejected but Chegg always gives me a chance to get my book back. Customer service is one of the best and promptly address my concerns. thank you
Aug 2016 I was paid what I was quoted in a timely manner.
Jul 2016 I sent 4 books to Chegg. Recieved quotes for 3 in a timely manner (about a week after I shipped them). Another week and a half has passed, and no quote. I checked my promotions folder by chance, and I found a nice little letter from Chegg saying that my book was in such poor condition (No it wasn't I purchased it from Amazon in good condition 3 weeks prior) and they will not be sending me any money for it (they offered me 93 dollars for it). They said the book will be "donated" if I do not reply to the email. And if I want the book back I will be charged for $6.99 shipping and processing. What a rip off. I will never sell my books to Chegg again, or do any business with them for that matter.
Jul 2016 Didn't pay me for one of my books. It was only 11$ but still.
Jul 2016 got my check about 7 weeks after the time they gave me and called 3 times in the meantime and no one seemed to do anything other than tell me to wait another 10 business days which was super annoying.
May 2016 I sent them 3 books. I was paid in less than 10 days. They have some really bad reviews but they did good by me. I would use them again.
Feb 2016 Beware when selling your textbooks back to Chegg. I've been waiting for over a month to receive payment from selling my book to Chegg. Even though I've talked to someone twice now, they've both said the exact same thing with no further action seeming to be taken. I planned on using the money from this book to pay for books for this semester but now I am falling behind due to this issue. I am disappointed and completely dissatisfied with Chegg.
Feb 2016 This is the worst textbook - selling company out there. They will not acknowledge your quote and give you silly reasons like 'you didn't send the book on time' even though the UPS receipt says that it was sent on time. There is no coordination between the Company Warehouse and the Customer Service. It's as if they are two different companies. Please don't use this. You won't get your money - in fact you might have to shell out a few bucks to get your book back.
Jan 2016 The worst company I have ever dealt with. Their twitter customer support lies and doesn't respond. They lost my book, found it, lost it again and then found it again as of today. I shipped more than a month ago and still haven't received payment. This company is the worst and is borderline scamming people.
Jan 2016 Was shorted over $80 on quote. It says the payment was for the full amount on my order. It's been over a month and they still haven't sent the rest. I've received separate checks before. It's impossible to get through to customer service on the phone, 25 minutes later I was still on hold. You can't even send them an email.
Jan 2016 I sent them to books both of them were in the same box with the same package and slip they were received December 11th I got paid for one book but not the other everytime I call in they told me to wait for a few days until the money comes through since they put in an escalation, its December 6th 2016 nearly one month and I haven't gotten my money. I sent in a different book it was received and I already got paid for that book to check they obviously won't admit that they lost my book and they don't want to pay me for their mistake either.
Dec 2015 At first I had doubts about using chegg to sell my old textbook because of many negative reviews online. But I experienced no problem whatsoever when dealing with them. Sent the books on Thursday and received payment via paypal on Sunday, just 4 days later. It was a good deal and I would use their service again.
Dec 2015 Chegg is by far the best site to sell to. They constantly have the highest buyback prices and you can sell up to 10. Now that PayPal is back they process orders super quickly and you almost always get paid in less than 72 hours from when your shipment got delivered. Anytime I've had an issue, either lost package or missing payment, they've resolved it really quickly.
Highly recommended
Dec 2015 Recently I have used your web site to both rent books and to to the e-book rental. One of the Issues that I had was I did not know where to access my solutions book to see if it was something that would help me. I found out that I was charged for this service that I never used after a free trial. The customer service helped with that, but I would like to suggest that the solutions book be put on the same page with your book rental so that we know what is available and use it and then be asked if we want to purchase the rental of it, not just be charged for it. Thanks Gwen Mefford
Oct 2015 Super fast payment (7 days from mailing the book). Thanks, Chegg; will use your service again.
Oct 2015 I sent in my books in September. It's taking over 2-3 months to process my checks and up til this date I have not received them still. I tried calling, email ,and even used twitter since the other to sources were not available/dependable of addressing the issue I was having.
Oct 2015 there are many questions in discrete math book that have wrong answer and incomplete. Please make changes because I pay to get answer
Oct 2015 Outstanding! Quick turnaround and payment times for buybacks. Sold to many places and this one beat them all as far as speed of payment!
Oct 2015 I used Chegg for two books which they offered the highest buyback on. Upon receiving the books they sent an email notification that a check will come in ten business days. Subsequently, I received an update email that the check would be delayed. I ultimately received a check for the quoted amount in 14 business days.
Sep 2015 Books received by Chegg on 9/1. Received an email stating I will receive payment "within 10 business days." Contacted on 11th business day, Chegg says, "wait 15 business days". Contact on 16th business day, Chegg says "wait 20 business days". What a joke. So far 21 days, no payment received.
Sep 2015 It gives a fair quote, but it takes too long to give you the money.

I have been waiting more than one month so far and I haven't received the money yet.
Aug 2015 Very satisfied with Chegg with my 2 books I sold. They received my books on Aug. 12 and I received my check on August 18. Kept me informed with emails about prices and receiving them which was very important. Called a couple times in regards to a rental and another matter and the customer service was very helpful.
Jul 2015 No paypal option, and are a bit slower than other sites, but did receive checks at quoted prices, about two weeks after mailing books. Skip was particularly helpful.
Jul 2015 Simple, satisfactory transaction: offered one virtually new textbook since Chegg was the best offer on Bookscouter by several dollars, received mailing label along with email confirmation of their acceptance, carefully wrapped and sent the book via UPS, received email confirmation of receipt 4-5 days later, received check for correct amount about a week after that (I assume that the check is good). Complaints about Chegg seem often related to payment method and/or poor post-sale customer service neither of which were an issue in my case. Low ratings without logical explanation are neither helpful nor fair, but some of the low ratings sound well reasoned if they are truthful. It would be helpful to hear Chegg's response to those and/or to know if the transaction was ultimately resolved satisfactorily (I would ask the same about all vendors' ratings).
Jun 2015 Have had simple and easy transactions. Mailed books to them on separate occasions, received the checks in the mail quite quickly! No problems at all; thanks Chegg!
Jun 2015 I love selling to and ordering from Chegg. It's so easy and I've had no bad experiences yet. My one experience with customer service was on a rental, but for reference I'll mention it. UPS badly damaged the book, and their customer service very quickly let me know that I was not going to be blamed and put it in their system that the book was too damaged to reissue. It's rare that I feel like a consumer and not an IT person (i.e. I don't have to troubleshoot anything) with a company and every aspect of Chegg makes me feel that way.
Mar 2015 Paid 3 days after I mailed, the amount quoted. No complaints at all.