Since we began as a home-based enterprise in 1999 we have grown steadily thanks to our customers, yet retained that family style approach to doing business that we think is the real key to our success. We treat our staff like we would ourselves, and they in turn go the extra mile for customers like you.
Whether you're selling a used college textbook or need to buy a new or used college textbook at a great price, our friendly and experienced customer service team is committed to helping you every step of the way. Like answering your emails courteously and promptly, and making sure that when you call us, we provide you with the answers you're looking for. And ensuring that most orders are processed and shipped within 24 hours.
|Jan 2017||I'm really glad I sent my books to Bookbyte. They are very honest, and they meet the promised quota, it is very easy to get free shipping. I will definitely send my books with them again. Thanks Bookbyte|
|Jan 2017||I have used Bookbyte and other companys for a long time now and i can honestly say bookbyte has been the most honest by far. Thank you Bookbyte.|
|Nov 2016||I have always been paid on time for book sellbacks with BookByte. Paypal is the way to go.|
|Jul 2016||I sold a book to Bookbyte but I have not yet received a check. When I checked the status of my book, it said it was approved and payment was sent. I got text messaging updates on my order saying the check would arrive in 3-10 business days to arrive. It's been 24 days and I have not received my check. I just want to know what is going on.|
Charged late fee for shipping delays. Need say more? It's ludicrous!
Bookbyte Response: Our records show that your rental was due on 05/21/2016. We do provide a small grace period for rentals to be received back and processed after the due date without penalty to accommodate for shipping. A rental is not considered satisfied until we have received and processed the return. You were charged with the cost to purchase on 06/11/2016 when the rental was 20 days late. The rental was received on 06/13/2016 and is in queue to be processed. As explained in your live chat and email reply, a full refund of that cost to purchase amount will be issued once the rental has been processed. If you have any further questions or concerns, please don’t hesitate to let us know. Thank you for your time.
|May 2016||Bookbyte is the best library , is very easy to send your books, easy to get the shipping label, they respect the quotas offered on Bookscouter, warning you right through texts on your phone when already received the books and the moment when they send you the pay for your books. Payment always arrives quickly. I can only thanks them for accepting me into their team. thanks Bookbyte.|
|Mar 2016||I am very happy with this vendor. Upon receipt of my books I received a check within the week for the price quoted. I tried to leave feedback a month ago, after my transaction was completed, but the star rating was not working on the feedback site and I wanted to be sure to give this company 5 stars. I would definitely use them again.|
|Jan 2016||Second time selling, prompt payment, easy to use, good customer support. Will definitely use again.|
|Jan 2016||I have sold books to Bookbyte before and never had a single issue with it. I recently tried to purchase a $180 book but they said my address didn't match my card info which I knew wasn't wrong so I tried it with another card. Well they charged me THREE times for that amount even though the error message told me my card wasn't going to be charged. I contacted their customer service which was little to no help saying that it was my banks issue not theirs. So I called my bank (which was super helpful) but unfortunately they couldn't do anything either because Bookbyte had already authorized my card for purchase even though they kept telling me it was declined. I will not be purchasing from them again. My bank said I was the third person to have this problem with Bookbyte.|
|Jan 2016||My books were in perfect condition and I shipped them in on time. It has been four weeks and I still haven't been paid. Absolutely ridiculous.|
|Dec 2015||I can't believe they don't have a phone number for people to call. I have questions about my return and I'm sure my book will be late because I can't get a hold of anyone immediately. I never received and emails from this company and it says my email is not on their records. I have a packing slip with their information on it. all other companies send out emails after emails letting you know when your books are due back and I never received a single email from this company. I have an order number from them...how can I not exist? this is incredibly frustrating and I CAN NOT believe they don't have any phone numbers on their site. what a horrible, horrible company.|
|Dec 2015||Very slow pay. Other buybacks are paying within a week i have had books unpaid at bookbyte for weeks now. If the price is close sell back to someone else.|
|Oct 2015||They paid me top dollar for 2 used books which I sent in. It took a little over a week from the time I shipped the books until they deposited the funds in my PayPal account. Will use again and recommend.|
|Oct 2015||One of my favorite vendors. Easy, reasonable selection process, no unfounded rejections, and customer service is fast and friendly. Very consistent with payment and turn-around times. I only wish they offered higher prices on more things so I could justify selling to them all the time!|
|Oct 2015||Used Bookbyte for two books which they offered the highest buyback on. Although the USPS shipping took longer than other methods, I received the quoted amount via PayPal shortly after they received them.|
|Sep 2015||My book might be lost. They don't have tracking number for the package, and unable to tell the location of the package. The shipping label is weird, differ from the normal label, which might be the cause of this incident.|
|Sep 2015||I sent 3 books in and 9 Days later money was in my account. I was told when books were received and when the money was transferred. No issues. No problems at all. Excellent Service. Will use again.|
|Aug 2015||They are reliable and pay the prices quoted. Use paypal for the faster payment.|
Bookbyte is very, very, very slow with sending checks.
Bookbyte Response: It can take us 3-5 business days to inspect an order once it's received and to have a payment issued. The check for your order was mailed out within that timeframe to the address on your account. If you haven't received this check, please let us know.
|May 2015||I tried this site for the first time because they offered me the most money for my book. The Sellback price was awesome. Sent my book through FedEx and received a check for the amount they quoted me a short 2 weeks later. I also received email updates when my book was received and the payment was sent. I was very very pleased and I will be using this service in the future!|
|May 2015||Have used them before. Using them again today. They do, sometimes take time to pay. You can check the status of your buyback at anytime on their site in your account. Don't understand why all these other people find the need to e-mail and call them for order status.|
|May 2015||Have used them twice, spread out over the past year. Both times, the process has been slower than other buyback sites, but have paid via paypal the amount quoted on both occasions. Will use as last resort when other sites aren't buying what I'm selling. Customer service was ok on both occasions, nothing to write home about although.|
|Apr 2015||I had a great experience selling a book here. I mailed a book and got the full amount quoted within 2 weeks.|
|Apr 2015||Their communication is pretty much non existent, at least in my experiences. Processing and payment have much longer turn around times than other companies. If I want to know the status of my order I have to online chat with customer service. With all that being said the orders I have sent to then I have always received my quoted price.|
|Apr 2015||A little slow on payment but paid full amount so I can live with that, will do business with them again.|
I sent a box for payment of books and I still have no payment after I already received payment from other companies that already received and processed the boxes.
Bookbyte Response: I apologize for the delay. Our records indicate the payment for your order was processed and mailed on 4/2/15. If you have not received it, please let us know.
Bookbyte paid me the price they cited and kept me informed of their process. I will gladly use them again.
|Mar 2015||It is true that they are very slow in paying but I have always got paid the full balaance that was promised. Also the customer service department was always friendly and helpful|
|Mar 2015||Almost a month to get paid from when I mailed, but paid what quoted.|
|Mar 2015||Based on the mixed reviews I was hesitant to use Bookbyte. Did decide to give them a try and everything worked fine. A bit slow in the paying department (you can check when your books are Accepted) but I did get paid and for the full value of what I expected. I will use them again.|
|Feb 2015||Sometimes a tad slow but I always get paid!|
There are many companies to choose from when selling back books. I would not recommend Bookbyte. I "sold" my book back to bookbyte at the end of December. By Mid to early February I have still not heard anything back from Bookbyte. So I contacted Bookbyte. Their response was that my order was denied due to "missing pages". The book was purchased brand new at the beginning of the Fall semester and sold in December. When the book was shipped it had all pages. Don't know what happened to it that pages were "missing". I asked for proof of the missing pages, but have received no response. They owe me over $100. To a student that's a significant amount. They instead gave me $0 and took my book (I'm assuming so they can resell). There are many companies to choose from when selling back books. I would not recommend Bookbyte. The extra money is not worth the lack of communication and the risk of losing your book and your money.
Bookbyte Response: We apologize for any inconvenience. Our Buyback policy does state that we do not purchase books that are missing pages. It does appear that the order was actually paid out even though it was received was missing pages. Your check should arrive to you in 3-7 days.
|Feb 2015||I am satisfied with the transactions I have made with Bookbyte.|