Managing Hospitality Organizations: Achieving Excellence in the Guest Experience image

Managing Hospitality Organizations: Achieving Excellence in the Guest Experience

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ISBN-10:1544321503

ISBN-13:9781544321509

Author(s):Ford, Robert C
Edition:2
Released:Jan 24, 2019
Publisher:SAGE Publications, Inc
Format:Paperback, 576 pages
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Description:

Managing Hospitality Organizations: Achieving Excellence in the Guest Experience takes students on a journey through the evolving service industry. Each chapter focuses on a core principle of hospitality management and is packed with practical advice, examples, and cases from some of the best companies in the service sector. Students will learn invaluable skills for managing the guest experience in today’s ultracompetitive environment. The Second Edition includes new coverage of technology, sustainability, sexual harassment, diversity and inclusion, and ethical leadership.

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