|Nov 2013||I have used Amazon over a hundred times and I have never had a problem. The best part about Amazon is that they will return the book to you for free if there is a problem with it.|
|Jul 2013||I have nothing but negative experiences. My two books sent out on on June 12. Received by third-party on June 16 and processed on 26. On 30 I called Amazon. They said one was sent back to me. ( no any update on my website)Today July, 11 I still not have received it back. The other one had been processes for 25 days that update change to Expired ???? What. Of course Amazon has no clue what does mean. And because they do not know what to say. They told me to wait for few more days. bal bla . Never again!!!!|
|Apr 2013||I've never had any trouble with Amazon. They're consistently the easiest clearinghouse to work with, and they return books for free if they don't accept them (which I've never had happen even after dozens of used-book purchases).|
I am utterly disgusted!
This company promises for you to be able to pay your Amazon credit card balance utilizing the gift cards you get in exchange for selling them the books. When you get the "gift card" then they say you cannot do it and they can only be applied to shop at amazon. way to go for false advertisement!
|Mar 2013||Reliable and dependable. Only one to return your book if it does not grade out.|
|Feb 2013||Tried and true!|
I decided to take a chance on Amazon Buyback/trade-in. I have never done any of this type of trade-ins, sell back or buyback services. It went well for me surprisingly. I was quoted $80 and I just received an email now that my trade-in has been processed and received. Remember, Amazon trade you back with an Amazon GIFT CARD (not cash/check/paypal), which I believe we can only use at Amazon.com. That doesn't bother me because I shop at Amazon anyways so it works out. I bought this used textbook elsewhere, and it was cheaper than the quote from Amazon so I am happy I "profited."
Amazon paid for the shipping (and for the return if your book is not in the condition they want). People who are familiar with this process, you print out that shipping label from their website. I secured my box safely and mailed it via USPS. Amazon received it 10 days later. Although it was tracked that it was received, I think they ship it to a third party so it was 10 days plus an additional week.. so about total of three weeks to receive confirmation that everything is OK.
I hope this helps anyone who was curious like I was.
|Jan 2013||I have been waiting for three months for a trade-in to be "processed." I probably will not use Amazon again.|
Amazon does not actually buy the books back. Instead, you ship the books to Amazon, which in turn ships the books to a 3rd party vendor. You receive payment in the form of an Amazon gift card.
This system has significant drawbacks. I shipped my books to Amazon and the shipping tracker marked them as received. However, at this point the books are not considered to be received by Amazon. Only when the third party accepts the books are they considered received, and the order is automatically cancelled and you receive nothing if the books are not accepted by the 3rd party within 25 days.
In my case, the third party received the books and then decided against paying the quoted price, then shipped them back to me when the 25 days were up. Amazon customer service was, however, extremely helpful, which bumped up the rating a star. (Their email customer service is awful but they were good over the phone.)
While Amazon is trustworthy, the third party they used for my transaction was not a square dealer. Proceed with caution.
|Nov 2012||Great company. Got what I was quoted in a timely manner. Thanks.|
|Nov 2012||I got a $200 book from Amazon and they had lured by quoting that it could be sold for $135. When I finished my semester (2 months), the cost is now $87. Chegg pays more ($103) but never used Chegg before. So I gave it to Amazon as Like new condition. I got it back as they reported a razor cut on the book hard cover. It was not there when I packed it. I used a wrap an it was cut. Will I pack with a cut on the wrap? Common Sense that their handling caused this cut. Now I cannot see it in Chegg too. I had to sell it for $80 on ebay !|
|Sep 2012||I recently purchased a Teaching Company DVD for sell back to Amazon based on the quote of $12 Amazon listed on Book Scouter. When I went to Amazon to actually complete the buy back there was a note on the Amazon web page that they would only accept NEW in the wrapper DVDs. I think it is unfair to list a price for a new product on a used product buy back site. Mind you, they don't even pay real money.|
|Jul 2012||I have used Amazon buyback a lot with mostly good experiences. However, this latest batch they rejected a book and sent it back to me with a razor blade cut in the cover. So apparently somebody who works there is careless with razor blades when they open boxes. Fortunately this was a low value book they damaged. Somebody else left a feedback complaining of a razor blade cut from Amazon and now I can confirm it happened to me too.|
|Jun 2012||First time using Amazon's book buyback program, and probably the last. Sent them 5 books, worth $200+ combined, 2 accepted ($16 credit woohoo) and 3 books ($192) were deemed unacceptable condition. The price of the books has dropped (know $103)on competitors book buy back sites when it was nearly the same, so having to wait over 2 weeks(Inc. shipping to them) for the return of these "unacceptable books" will cost me probably more money and based on a couple previous reviewer's comments I find myself worrying how the books will look when they get back to me. The worst part you cannot add insurance (UPS or FedEx) if you use a prepaid label provided with the buy back. I sent 5 packages to different buy back places and Amazon is the only one giving me grief, all other palces have processed. Not happy. Can't do 0 stars unfortunately.|
I love amazon but they have a mediocre trade-in program. Payment took days to come, compared to other companies. I'm very disappointed.
Easy to ship and track.
Very very strict on book condition. Slow payment. Slow to receive shipping. Slow on checking books.
|Jun 2012||Generally pretty good, but they will occasionally refuse a book for a bogus reason. I deal in books and sell on Amazon and have a 100% feedback rating. In other words, I know what I am doing. I sent them a book that could have been sold as new and had it rejected for a "damaged spine". When the book was returned it was still in like new condition. Not worth arguing about, but I sometimes wonder about their procedures.|
|May 2012||I was very irritated when I sent in a set of 6 books and received the three most valuable back for condition reasons. One had a water spot on the outside of the pages that I could find, but the other two were in better than good shape. The most valuable one was in the EXACT same condition as Amazon sold it to me two months earlier (like-new), but I received it back with a couple razor blade cuts on the cover. So, they didn't give me credit for a book due to damage that they caused. Awesome.|
I'm not going to give them a negative rating but in the year I've been dealing with Amazon buyback, it's taking them longer to process the buybacks and 2 out of my last four buybacks had a book returned as "Wrong Item" that was the exact Isbn, an exact visual match, definately not bookclub, etc., etc., Not sure if they have been doing alot of hiring and there's a learning curve involved or what.
Yes, it's a positive that they return items BUT because prices can change so quickly, you usually have to accept less $$ from another company and also receive a book that's a little more shopworn than when you sent it. Overall, I still think they're a good company to deal with, just not the A+ they used to be.
|Feb 2012||5 never used perfectly new books were sent in one carefully protected package. Package received. Three were accepted by Amazon. Two came back with reasons: "pages damaged" on one and "binding damaged" on the other. These two books were returned. The "binding damaged" book has the hard cover ripped apart deliberately! The other had cigarette burns on the inside cover page. If one reads the process by which a book is accepted or rejected by "Amazon or Merchant", it is obvious that the other party decided to NOT honor the agreement and damaged the books so that they can be rejected. I do not believe that Amazon does it. Amazon should investigate the process or has its own people to do the initial first round inspection before the books are passed onto the "Merchants". I should also add that other transactions with Amazon were fine. But having new books damaged and returned is very disturbing.|
Selling books to Amazon was a great experience. It was very easy. They accepted all my books and deposited money in my account very quickly. Much faster response than another company I sent to on the same day. I received emails letting me know that they had received my books and then an email saying they were all accepted and the money was in my account. They also seem to pay more for books than other companies.
Be aware that you get Amazon gift card credit rather than cash. That doesn't matter to me because I buy a lot of my textbooks from Amazon. Even if you don't buy your textbooks there is always something to buy.
I used Amazon to trade my used textbooks and had a great experience with them. I sent my books as required and received my credit of $80.00 promptly, as promised. Granted, I'd like to get cash back for my books, but I shop at Amazon all the time, so the gift card you get in your account is fine with me.
I'm now trading another book through Amazon and have every confidence that things will go just as smoothly as the first time. I would definitely recommend.
|Dec 2011||I've sold many books to Amazon and always received acknowledgement and credit promptly.|