SellBackYourBook   

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We're paying premium pricing for all of the books currently listed on the NY Times Best Seller List. Have a NY Times best seller? Get most of the price you paid back! Don't let those books collect dust on the shelf, sell them back to us quickly.

Address:

Sell Back Your Book
625 S Railroad St
Bldg 11
Montgomery, IL 60538

Phone: 630-800-1491

Features:
Pays via PayPal
Pays via Check
Vendor Pays Shipping
Provides Shipping Label

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Rating Date Comments
Apr 2015 I have been selling books to these guys for a number of years and have seen them go through many changes. I have generally been satisfied, although I think that the prices they offer for books are generally on the low side and recently they have been taking much too long to make payment for any book order.
Apr 2015 Sent them books and they notified me that they were only sending me 50% of the quoted buyback. No explanation as to why. Tried to contact them multiple times but could never reach a real person. Left messages, but never got a call back. What difference does a quote make if they pay whatever they want once they have your book and refuse to provide an explanation or even return your call? Won't do business with them again.
Feb 2015 I mailed my books to them and they gave me a quoted price and were to send the money to my associated paypal account. Weeks go by and I hadn't received pay. After multiple emails, they told me the check was sent to me and it would take 12 business days. Still have not received it and it is over a month later.
Feb 2015 Paid as they said they would, paid within days of receipt, no argument on condition, Sell Back originally said a book was missing, contacted me, I confirmed the book was sent, and they paid for it as agreed within a day.
Jan 2015 Submitted 18 orders to them over the past six months. Reliable, always get an email when the books are received. Usually processed and paid within a day at most after I get the email that they got the shipment. Very low minimum buyback of only $5. They take lots of theology/religion books that other vendors don't want. Within those 18 orders, I've only had them not pay for one book. They said it had water damage. I'm inclined to believe them and that I didn't check the book closely enough for damage before sending it in.
Jan 2015 I have been using this vendor for several years and never any problem. They always pay me what they say they will and quickly, too.
Jan 2015 Agreed w/below commentator 1000%. I have great experiences selling it to them for the past 2 years but lately they are trying to rip people off.
Just last week or so i sent a book in and they claimed it was NOT the ISBN that was listed on the book. I double and triple checked all my books before sending them out so it just can not be but you emailed it to them and they don't even bother to reply like humans do. Resend the same message we can not accept blab blab, basically telling you you have to spill out 3.99 to get your back or they will recycle it. How convenient for them. Unless I have no choice, they will definitely NOT be on my favorite list any longer if ever again. Thanks.
Jan 2015 Everything went well from beginning to end of transaction. Would definitely use again.
Jan 2015 Company was very deceptive. Sold back multiple books to them and when they received them they claimed that they couldn't accept them and wanted me to pay for them to ship them back. Ended up scamming a good amount of money from me. Will never do business with this buyer again.
Dec 2014 Sent a brand new shrinkwrapped book based on quote with the exact ISBN number exactly as described. Got a message that they weren't buying it after they received it.
Dec 2014 I normally use another site for books that I am reselling. I gave them a try because they were offering more money for a few of my books I wanted to sell. I am giving them 5 Stars, even though I had a problem (lost in the mail check) with payment. Why give them 5 Stars then? Because they took care of the problem and I was paid the quoted price after the fact, via paypal. When dealing with book buying companies, that is most important thing to me! Being able to send a email and get a response about my order from a real person is important! Customer service and getting paid is what it is all about! I will use them again! Thank you for the great customer service! Thumbs up!
Dec 2014 I got what was quoted and they were fast with the processing and payment to paypal. Will use them again.
Dec 2014 fast shipping and prompt processing and payment! Took less than 1 week!
Dec 2014 Shipped 3 books from TN on Friday Nov 28, 2014. On Wednesday Dec 3, 2014, I received email notification from SellBackYourBook that the books had been received in IL and that payment would be on its way as soon as the books had been inspected by a receiver. On Friday Dec 5, 2014, I received email notification from PayPal that SellBackYourBook had sent me $76.52, which was the full amount of their original offer.
Nov 2014 To date they have been satisfactory, though markedly slower than other companies with whom I have dealt. Still they paid me and the full amount, so no complaints in that vein.
Nov 2014 This company is great!
I have sent over 10 orders to them and I will continue to use them.
Every Transaction has been smooth, and easy with no problems.
Payments come fast, and always the quoted price.
I have even sent an order of 7 books with some in not perfect condition and got paid for every single one.
Honest, and Reliable company.
Nov 2014 Fantastic experience. Easiest, fastest, smoothest buyback experience i have had. Thank You !
Oct 2014 Have used twice without any problems. Fast pay and paid the full quoted amount each time. Will use again.
Oct 2014 This is the only company that ever gives me trouble. Rejecting books for the most trivial issues, most of which are non-existent. I've rented books from them for classes that are in WAY worse condition than the one they have rejected. I rent a book from them that had a little highlighting in it, sold it back, and it was rejected because of highlighting. Bunch of crooks. I'm surprised BookScouter even lets them advertise their prices when they have reject $20+ dollar books for minor imperfections. HELLO! Used Books are USED, you can't expect them in like-new condition. Don't waste your time, I know I won't ever again.
Oct 2014 Horrible. Company said that they never received my package of books, then when I checked the usps.com delivery confirmation and it confirmed that the package was delivered, they lied and said there was nothing in the box. Dishonest, DO NOT sell to them.
Sep 2014 Great company. The only drawback is you have to call them to get approval for more than one copy. They are hard to reach but keep trying. They are honest, fair and a very reputable firm. One of the best!
Aug 2014 I did not have any problems. At first I was worried because of all the negative reviews there are. The process was easy, and I was paid within a week and a half. I chose the PayPal option, which may have made the process quicker. Also My book was in good condition (not very good but good) and it still was accepted easily.
Aug 2014 Have been using this company for two years. I was surprised to see the negative feedback. Over these couple years, I've sent them 80 orders. Of those, five were rejected for various reasons. Always pays promptly. Will continue to use regularly.
Aug 2014 Very pleased with this company. They were easy to work with. I received a quote and a shipping label. After shipping the book, I received a notice that they had receive the book and I would be receiving a check within 7 to 14 days. I received the check within 4 days. I will use them again.
Aug 2014 I have used this company several times over the last year and have never had any problems, one check got lost in the mail and they replaced it with no problem. I blame USPS for that. Customer service through email is wonderful. I always recommend this company to family and friends.
Aug 2014 I have not had problems selling them books back in the past and the check came promptly. However, this last time I sent in books, they sent me an email claiming all books were water damaged and they could not sell them. After sending back an email stating that the weather may have caused it since it had been raining and they were in pristine condition when they left my house (and they were packaged well and in bubble wrap) they recanted their statement and said they were fine and they could sell them and they would issue me the money. It was weird.
Aug 2014 Do not use this company. They claim to lose books even when the books have been signed for by the warehouse. It took well over a month to get paid. The customer service department gives you the run around and keeps giving you a different dates that you will receive payment. Horrible experience.
Jul 2014 Use these folks at your own peril. I had a $34 buyback of which $21 was for a hardcover book of Henri Matisse's art. It was certainly not in perfect shape as is the case with most USED books, but it was certainly passable. SellBack disqualified the book and said they were going to 're-cycle' the book. Yeah, right!
Jul 2014 Overall a good experience. I had to make sure to track all large orders and that all books were paid. Be sure to check ISBN numbers and cross check packing slips. They do pay on a timely basis and this has been one to the better places to use to sell back books.
Jul 2014 Pleasant to deal with. Very fast payment.
Jun 2014 This company sent me one email saying they received my book. I waited over two weeks with no additional email communication before I emailed their help email. It took almost a week to get a response and I got a one line "Your book was in too rough a shape" email. The book was like new, with a CD attached (never even opened). I would not use this company again.
Jun 2014 Excellent customer service. The only company I have used that emailed me when my book was received and to let me know when I was paid. Very efficient. Will use again!
May 2014 Notable points:
- Has a low minimum (only $5 needed) for selling back your books to them.
- One of the faster vendors in notifying me when they received my book shipment, the processing, and then the fastest at sending my payment to PayPal.
- I received the full price of my original book quote.
- No hassle. Very easy transaction.

Summary:
Good seller, fast communication, recommended.

My Details:
I sent two books to them, using their free USPS shipping label. This place was the quickest in receiving and processing my books and payment, of the three I used this semester. I was nervous using this vendor due to some bad reviews, so I only sent two books, totally a little over $6. I got my full quoted price, with no hassle. The process couldn't have been easier with this vendor. Recommended!
May 2014 Be careful about sending this company several books at once. I sent in seven textbooks and then they emailed me that one of my items was missing and that they had not received it. It was the book worth the most and it could possibly be a scam they try to run. After double checking that I no longer had the book, I sent them an email back stating that it was enclosed and they should find it. Without any apology or email back, I received the full amount via paypal, which included the amount for supposedly "missing" textbook. I strongly suggest you take a quick photo on the contents of the box if you are sending multiple items just so you without a doubt know every item in the box.
Apr 2014 Company has a bad habit of not checking in/updating orders. Had to notify them that a buyback marked as unreceived by them had in fact been delivered a week earlier.
Tried leaving same feedback over a month ago, but it was never put up.
They had this issue going back 2 years with my orders. I deal with such high volume/turnover that I didn't discover it until perusing my account on their site. Over 20 buybacks were in limbo.
Mar 2014 I received the amount I was quoted within 24 hours of them receiving shipment. I did not receive any notifications that my order was processing or received, but otherwise a great transaction. I just kept checking my shipping confirmation and PayPal account for updates!
Mar 2014 Second time I sold books to them. Some books they pay the highest, other books not so much. All in all they are good. The books are processed within 24 hours. Customer service is quick to respond to emails.
Feb 2014 This company had problems with temporary help that grossly mis-graded books. I sent them a book that was brand new but had sat on my shelves for 10 years.....they rejected it for poor condition? It had shelf wear on the back cover but was otherwise new. I took pictures and emailed them....to their credit, they apologized and paid me for the book and several others that had similar issues. We all make mistakes, to their credit, they fixed what they caused.... I give them bonus points because they were willing to admit they were wrong.....that's unusually ethical in today's book world.
Feb 2014 SellBackYourBook.com was very easy to use. They processed the books very quickly and sent me a check right away. I would use them again.
Feb 2014 Paid as agreed and promptly once books were delivered. They were quick to respond to my email when I wanted to change they payment method from check to Paypal.
Feb 2014 I have had several transactions with Sellback Your Books and
no complaints. One of my "Go To" Vendors. Thanks for your business!!
Jan 2014 Completed my first transaction with SELLBACKYOURBOOK.com. One of the books was damaged according to them. However, customer service was quick to email me with issue and check was sent out the next day upon arrival at SBYB.
Jan 2014 Has been one of my top buyers for close to 4 years. Always pleased with the rapid payment, and good communication when there is an issue with a book.
Jan 2014 i just recently used them and i had 0 problems. i was actually exceptionally pleased with their service. they gave me and an estimate of 120 for 4 books and paid exactly that. the book were in perfect condition and they even bought books that were like 2 semesters old, which other companies wanted to give me basically nothing for or would not buy. they received my books on the 7th of january and i just got my check. absolutely no problems.
Dec 2013 Very HAPPY with SELLBACKYOURBOOK.com. They offer high prices on a large variety of books. But the essential success of any company is their customer service and SBYB has Debbie who is always available to offer effective customer service when needed. Good Job!
Oct 2013 This company is awesome, if people would read the FAQ they wouldn't be having all sorts of problems. Also get insurance on larger orders, USPS has been awful lately. The customer service here is great they will help you work out any problems. Have used them in the past and will use them again and will recommend to my many friends.
Oct 2013 Good service thus far on multiple orders
Sep 2013 I send hundreds of books to several buyback companies. I have always been happy with sell back your book until recently. Because of the volume I deal with I am very well aware of the importance of the condition and often ask myself "would I buy that used book in that condition" If there is any doubt it does not get sent in to any company. During the past 2-3 months just about every order has an issue. I am tired of them rejecting books that I know are in good condition. Tired of having to contact customer service. I will be eliminating sell back from my go to vendors.
Sep 2013 I have used SellBackYourBook more times than I can count and have never, ever had a problem. They process the books and issue payment quickly.
Sep 2013 Loved this company. I sent about 7 textbooks I used about 4 years ago in college. They accepted all of my books, stood by their quote price, and kept me in the loop about the status of my order. Strongly recommend using them.
Sep 2013 thank you for keeping your word. We received the check within a couple weeks. Will do business again with them.
Aug 2013 This is the best company ever! They are in time with their payments & have great customer service! They are fantastic! I will for sure sell them my books again!
Aug 2013 I LOVE this company. They always buy my books for the quoted price! They are one of my top buyers. I can always trust them and they always pay. Read the rules, each buyer has quirks but I have never had any problem with them as long as I follow the buyback criteria.
Aug 2013 Sent book in perfect condition - received email stating the book didn't meet their condition requirements...but not sure which requirement because I doubled checked the requirements before I sent it in based on these other reviews.

I paid the 3.99 to have my book returned. I only sent the one book as a test run....no way I will use this company again. They are not legitimate...don't waste your time!!
Jul 2013 i think this something everyone should know about.
Jul 2013 Sold to them on more than one occasion and there was an "issue" with order each times...which should not have happened. Also it appeared they paid less for a book (which was new, read once) than originally quoted. I would not utilize them again. When the did pay, the did pay within a two-weeks.
May 2013 I would not recommend SellBackYourBook.com. I sent them an inventory listing from my bookstore which closed and heard from them once, saying they would forward the list to their "IT Guy" who would review it and they would get back to me. It's been two months and I have heard nothing back!