Since we began as a home-based enterprise in 1999 we have grown steadily thanks to our customers, yet retained that family style approach to doing business that we think is the real key to our success. We treat our staff like we would ourselves, and they in turn go the extra mile for customers like you.
Whether you're selling a used college textbook or need to buy a new or used college textbook at a great price, our friendly and experienced customer service team is committed to helping you every step of the way. Like answering your emails courteously and promptly, and making sure that when you call us, we provide you with the answers you're looking for. And ensuring that most orders are processed and shipped within 24 hours.
|Mar 2014||Have had numerous transactions and never any issue. Full quoted payments, and reasonably quick about it.|
|Feb 2014||Paid as agreed. No complaints.|
|Jan 2014||I have sent books to Bookbyte a few times. I never had a problem. My books were in good shape, and in return I got exactly what stated in the quote. I wonder if all those one star ratings are published by competitors, or by people that sends in books that should be thrown in the garbage.|
|Jan 2014||First and foremost, I would like to tell everyone to not listen to those who gave negative feedbacks. The reason why I say this is because I myself was very hesistant to send books to Bookbyte at first, due to the negative feedbacks but I did it anyways to give them a chance. Well, it turns out, BOOKBYTE IS AWESOME! I got the exact amount of money they quoted to me and I got it fast too. I was expecting them to take off at least half the amount because my most expensive book was in bad condition but nevertheless they gave me the full amount. THANKS BOOKBYTE! I just want to say if your book was in worse condition than mine you should probably not even get paid for it. [Just saying] Thanks again Bookbyte.|
|Dec 2013||Great service, sent multiple books and payment was received within 24 hrs|
|Dec 2013||At the end of last semester I spent quite a bit of time finding out where to sell my books back. I went to the BBB website of several sites and based on what I saw and my recent experience with bookbyte I have come to the conclusion that these companies are not going to steal your books. The negative reviews are likely to be from competing companies.I even went as far as videotaping myself taping up the boxes with the books in it showing the ISBNs in my car before going into FedEX to ship them to have something in case I did not get paid. I now see it was a big waste of time. The only thing that matters would be price of the books ofcourse, the location (how far you have to ship the books), and the payment options. My experience with bookbyte: shipping from OH to Oregon took 7 days. 5 days later (3 business days) the quoted amount was in my paypal account. I also shipped books @ the same time to Chegg.com (they don't offer paypal they offer paper checks). From OH to KY took 3 days for them to receive the books, they got processed same day and I was instantly updated, however I am still waiting for the paper check to arrive. They say it can take up to 10 business days for the check to arrive and it's not an overestimation. At the end of next semester i will be focusing on companies that pay the most, offer paypal payments, and whose locations are not too far. I will not worry about not getting paid.I hope this helps out.|
|Dec 2013||After reading some of the reviews I was hesitant in sending by textbooks to bookybyte. Understanding that bad news sometimes travels faster than good news; I took a chance. They offered the best refund for by book. I kept track of the shipping and processing time they quoted. The result: they were a day early and gave me the full price that they quoted. I have no complaints. They did as they promised. Thank you!!!|
|Nov 2013||Great experience with Bookbyte. Best price, fast payment for multiple textbooks.|
|Nov 2013||I was a little skeptical since there were several negative reviews, so I only submitted two books. I was paid via PayPal a week from sending the books, and in the amount quoted. Not a bad deal since one of the books had a name stamp on the paper edge.|
|Oct 2013||Used it several times, they accept my books and send the money in a week. Fantastic!|
|Sep 2013||In my opinion and I have been doing business with BookBytes for some time now. They are the absolute best. They pay what they say they are going to pay and are prompt. I generally choose them over other companies. They are always my first choice.|
|Sep 2013||Shipped my books out on a tuesday and the dollar amount was deposited in my paypal account one week later. Couldn't be simpler or more seamless.|
|Jun 2013||Shipped textbooks out on Monday, had the agreed upon amount in my Paypal account on Friday|
|Jun 2013||Advice: use the one located in Little Rock AK and not the one in Salem Oregon. I sent books to both places on the smae date and got paid from AK two business days later, and here it is seven business days later and my PayPal account still has not been credited. They have no contact number on their web, and the 'Live chat' gives everyone the same message 'Allow 3-5 business days,' and then they get 'confused' when you tell them the time has already elapsed.|
|Jun 2013||I have used Bookbyte many times and I have never had a problem. They have great customer service and they have always paid me in a decent amount of time.|
|May 2013||Used Bookbyte as a source to return my textbooks. I did not originally buy new books from them, but chose to "sell back" to them. I included all my textbooks in one box. Did not hear anything for several weeks, then finally noticed a "small refund" amount, which clearly was not what I was quoted online. Contacted Bookbyte (by email, as that is the only way to reach them, no phone number to be found). They said there was only one textbook in the box. I mailed all textbooks together, how can that be? On my invoice, it states the other textbooks were "rejected." When asked to clarify, they continued to state that they had only received one textbook and unless I had proof of how much the box weighed from the post office, there was nothing they could do. So now I am out about $180 and have no textbooks. Do not use this company...there are other complaints from people that this also happened to.|
|May 2013||I received the price quoted but the processing time is longer than most. They use the slowest shipent so it took a week for the package to get there. Once the book arrived it took another week to process. Mailed book on January 28 and accepted on February 12. Received check by mail on February 21.|
|Apr 2013||Sent them a box of books, and got no word for 3 weeks. Upon e-mailing them, they said the box they received was empty. USPS says differently. Effectively, Bookbyte lies to you and steals your books.|
|Apr 2013||Do Not use BookByte! I sent them seven books in the same package and they only paid me for one. They claimed the others were either damaged, and removed from the package, or stolen by "textbook thieves". They have refused to pay for the remaining six books even though there is proof that the books arrived without damage. They are either perpetrating a fraud or are extremely incompetent!|
|Mar 2013||My sellback order went smoothly, they accepted my books and paid well. They also accept used library books which most companies won't do. The only "drawback" to using them is they take a bit longer than other companies to pay after your books are designated as "accepted".|
|Feb 2013||Sometimes things take awhile, but doesn't help I'm on the east coast and they are pacific northwest, never had an issue with getting the quoted amount though, I use them pretty regularly.|
|Jan 2013||I've been using Bookbyte for over a year now and they are one of the best buyback companies out there. I've done over 15 orders and I think only once or twice was the payment slow. By slow, I mean a couple of weeks. I'm usually paid within a week. The only thing keeping me from giving them 5 stars is that once or twice they've lost a book or two and told me my order was short. I'm sure they're doing big business, but they need to be more accurate. All in all, Bookbyte is one of the best and I highly recommend using them.|
|Dec 2012||Customer service did not inform me of a grace period and so I had to pay out of pocket to ship my books back in time. Customer service made it seem like my fault that I did not search the entire site to find the grace period. Why would I need to search for it when I was talking to customer service? Since I did not use their label, they will not pay me back.|
|Dec 2012||I sent in a couple books looking forward to getting my check sent to me. I waited a couple weeks before I started contacting them asking if they got my package and when I could receive my check. Every time I would email them, they would give me a different excuse as to why they haven't sent me my check. Finally they started saying that they never received my books. I have never had a problem with the other buyback sites I have used. I will never use bookbyte again and have been telling my friends not to use them!|
|Dec 2012||I sent my books in, and got payment 2 weeks after they received my books!! Will use Bookbyte again!!|
|Dec 2012||I have used bookbyte at least 30 times (various size orders both returning and purchasing) and there has only been one item they didn't accept at the price listed. They explained why, and the reason was valid. For a small company that is located on a completely different coast from my own, i would say that is success!|
|Nov 2012||I am sorry about some of the negative experiences recounted below, but my dealings with Bookbyte have been uniformly positive. I love being able to use FedEx, my books have always been processed quickly, and payment is fast in coming. I hope this contrast doesn't provide anyone with intellectual vertigo, but I recommend selling to Bookbyte with no reservations whatsoever.|
|Nov 2012||Never had any problems. Sent at least 20 book, over several shipments, from the other side of the country. All arrived and always paid the correct amount.|
|Nov 2012||They are not a reputable buyer. They will lose books and say they didn't arrive.|
|Nov 2012||From the time I shipped until they received my books a miracle occurred. Several of the books disappeared before they opened the box, so, of course, they didn't pay me for them.|
|Nov 2012||Stay away! They say books are not in the order that were shipped. Of course, the ones they say they didn't get were the highest quoted. Only got a small fraction of what was quoted.|
|Sep 2012||Will definitely use this company again. Good service, fast payment and free tracking.|
|Aug 2012||I use this company regularly. They aren't the fastest to pay (nor are they the slowest), but I've found them to be reliable in paying what they say they will.|
Used them 3 or 4 times over the last 18 months.
Never a problem.
I read the feedback. I knew I was rounding the dice with the guys. Well, I rolled and of course it came up snake eyes.
Like a previous post, they told me I shipped them the wrong book. What a surprise, the book they changed my order had less value. They were paying 35% less than the competition for this book. Which leads me to another question, "why would I send my book to buyer in the middle of the pack"?
I'm not sure how I can send a book I don't have or create the number for this different book. So, I would stay away from this buyer.
|May 2012||I have dealt with them and have been pleased with the results. Thanks BookByte.|
actually i got thru them OK. had the highest price on a book sold to them n thinking might be scam but it pulled thru so give it a shot at least once to determine for yourself.
|May 2012||I have used them three times. Each and every time I have received 1/4 of quoted price for books in excellent condition. No explanation offered. Will not use, and would warn others away.|
|Apr 2012||Sent them a book last week and the offer was $17. They ended up giving the book a better grade and paid me $24. This is probably the 5th order I have had with them. Will continue to use!|
|Apr 2012||I've used them many times. Never have I had a problem. I love that they use Fedex for shipping, and they don't require a packing slip. Just print out the label and place it on the envelope. They do take about a week to pay after they get it though, but they pay more than most.|
|Apr 2012||I was quoted one price and then when they finally got and processed the books I sent (this took forever), they paid me about 50% less than they quoted me. The books were in excellent condition, so there was no reason for the switch. After that experience, I sell all my books at bookstores.com.|
|Mar 2012||I was quoted a good price on day one, I didn't have time to complete order so I refreshed the page and got the same quote 3 days later and sent the books. Their confirmation E mail cut price by about 90%. This was after they let me print the quote page and shipping label for original prices, which I repeat, were listed at the original amount from three days earlier on a page with the date of three days later. If you think this is double talk, try talking to them. One person said they would send them back, another said it would not, followed by an e mail that said they would, followed by another from someone else..... I will update to let you know if I get my books back or any $$$. Until then, there are many other venders.|