Since we began as a home-based enterprise in 1999 we have grown steadily thanks to our customers, yet retained that family style approach to doing business that we think is the real key to our success. We treat our staff like we would ourselves, and they in turn go the extra mile for customers like you.
Whether you're selling a used college textbook or need to buy a new or used college textbook at a great price, our friendly and experienced customer service team is committed to helping you every step of the way. Like answering your emails courteously and promptly, and making sure that when you call us, we provide you with the answers you're looking for. And ensuring that most orders are processed and shipped within 24 hours.
|Apr 2015||Their communication is pretty much non existent, at least in my experiences. Processing and payment have much longer turn around times than other companies. If I want to know the status of my order I have to online chat with customer service. With all that being said the orders I have sent to then I have always received my quoted price.|
|Apr 2015||A little slow on payment but paid full amount so I can live with that, will do business with them again.|
I sent a box for payment of books and I still have no payment after I already received payment from other companies that already received and processed the boxes.
Bookbyte Response: I apologize for the delay. Our records indicate the payment for your order was processed and mailed on 4/2/15. If you have not received it, please let us know.
Bookbyte paid me the price they cited and kept me informed of their process. I will gladly use them again.
|Mar 2015||It is true that they are very slow in paying but I have always got paid the full balaance that was promised. Also the customer service department was always friendly and helpful|
|Mar 2015||Almost a month to get paid from when I mailed, but paid what quoted.|
|Mar 2015||Based on the mixed reviews I was hesitant to use Bookbyte. Did decide to give them a try and everything worked fine. A bit slow in the paying department (you can check when your books are Accepted) but I did get paid and for the full value of what I expected. I will use them again.|
|Feb 2015||Sometimes a tad slow but I always get paid!|
There are many companies to choose from when selling back books. I would not recommend Bookbyte. I "sold" my book back to bookbyte at the end of December. By Mid to early February I have still not heard anything back from Bookbyte. So I contacted Bookbyte. Their response was that my order was denied due to "missing pages". The book was purchased brand new at the beginning of the Fall semester and sold in December. When the book was shipped it had all pages. Don't know what happened to it that pages were "missing". I asked for proof of the missing pages, but have received no response. They owe me over $100. To a student that's a significant amount. They instead gave me $0 and took my book (I'm assuming so they can resell). There are many companies to choose from when selling back books. I would not recommend Bookbyte. The extra money is not worth the lack of communication and the risk of losing your book and your money.
Bookbyte Response: We apologize for any inconvenience. Our Buyback policy does state that we do not purchase books that are missing pages. It does appear that the order was actually paid out even though it was received was missing pages. Your check should arrive to you in 3-7 days.
|Feb 2015||I am satisfied with the transactions I have made with Bookbyte.|
I used to love them. Honest, fast and accurate. I had an order from OCT and they claimed they have never received the book. Call FEDEX and they said it went back to their address b/c their label is wrong. REFUSED TO reply to any of my emails after i emailed a few times. The problem is NOT FIXED, search and pay on your terms right? NO, they chose to ignore your messages. What a Rip and it's a 12 bucks book so imagine if u sell on amazon that's going to be 30 bucks and up, at least. I better try someone else too in the future, unless you have choice then use them or else.
Bookbyte Response: We apologize that this order has not been paid. Unfortunately we're unable to pay for books that are not received. There is no tracking on the label that we had provided. We had previously asked for proof of delivery and did not receive a response. If you have proof from FedEx showing this package was received at our warehouse, please send that information to us so we can have this issue resolved.
I shipped my book and I didn't get any e-mails or any notifications and then I got my book back without a reason why it was rejected.
Bookbyte Response: Our records indicate that this book was rejected as we received a different ISBN from what we had quoted you for. The book was returned to you at the address on your Bookbyte account.
|Jan 2015||I mixed up my packing slips with my orders, but they emailed me back immediately and are going out of their way to make sure my orders still get processed right. I've never had a problem with them yet, and I love their bonus % back promo codes!|
they lied about the quote for my book. they told me that it would be $49, and when they got the book they said it was worth $5, the book was new never been used with all discs. this is one place i will never send my books to again.
Bookbyte Response: Our records indicate that we had accepted both books at the quoted price for this order. The total payment for the order was $64.50 which was the full quoted price when the order was placed.
|Dec 2014||Process was simple and all books were purchased for the quoted price. Could use some better feedback about order status.|
Pretty Pleasant Transaction.. Did receive Quoted Price.. However, they received my books on 12/16, contacted them on 12/23, and they finally processed my order,but I didn't receive payment until 12/29.. I do understand a few days considering the Christmas Holiday, but 13 days to process??? I may use again, but really hope they can do better... All and all, thanks...
Bookbyte Response: We apologize for any delay in processing. Per our Buyback policy, processing times may be slightly longer during peak seasons.
|Dec 2014||It took more than two weeks to get my money back, however, they bought my book for a good price.|
I sold back a book to Bookbyte, and they sent the payment to the wrong recipient through Paypal. After a long going back between Paypal and Bookbyte, they've decided not to fix their mistake and refuse to pay me. Pick a different company, this one is unhelpful and rips off students.
Bookbyte Response: If the Paypal option is chosen for a Buyback order, we issue the payment to the Paypal email address that is provided to us at the time of purchase. If you entered an incorrect Paypal address and the payment was accepted by someone else, you would unfortunately need to contact Paypal.com to have the issue resolved. If you are unsure if the payment was accepted to another account, please let us know so we can have the payment resent to the correct account.
|Dec 2014||Shipped 12 books from TN on Friday Nov 28, 2014. Never received any email notification from Bookbyte indicating whether books were received in OR. But on Wednesday Dec 10, 2014, I received email notification from PayPal that Bookbyte had sent me $145.05, which was the full amount of their original offer.|
|Dec 2014||I have been using bookbyte for over 2 years. Bookbyte is one of a my favorite companies that I truly trust. I have a handful of companies that I trust. If they say they will pay you or refund you, or ship your books, you can have confidence at their words. Even if their words are hard to hear, Bookbyte, in my honest opinion, will not cheat you. Their words are gold. I have had many good and some bad, but they are honest. If they reject your books, it's because the books are not saleable. They are in this business to make money. Thank you Bookbyte|
Seller rejected books and has a policy not to return them. I wonder if they will resell them anyway?
Bookbyte Response: Books that are rejected are either donated or recycled. We reject books that can not be resold or do not have any resale value therefore these items are donated or recycled.
|Aug 2014||I love doing business with these folks and I've done plenty of it. The turnaround isn't super fast, but they have been more than fair in accepting books that were definitely used. Some times I get half-price for a certain disheveled book, but half-a-loaf is better than as is the case with most other booksellers I deal with. If you have a question or complaint, a Bookbyte representative responds quickly. On numerous occasions I have sold to Bookbyte even when they are offering less for a certain book. I just have a higher comfort level.|
Sent my book the day after I received a quote. They did pay what they quoted but I wasn't surprised because my book was in great condition. Didn't receive payment for a month! Very slow service and I will never use this company again!
Bookbyte Response: Once a check is sent, it can take 3-7 business days for the check to arrive via USPS. If you choose to be paid via Paypal, payment is issued within 1-2 days of the order being processed.
|Jun 2014||Just received the check in the mail in a timely manner. Very satisfied.|
|Jun 2014||Will use again, paid amount in full and responds to emails promptly. It just took over two weeks for the transaction to occur-longer than other companies.|
This book company will not pay.I sent off a order over three weeks ago and they have received it and have only offered excuses since.The book quote was over $100.They also have no physical phone number as well.Seller beware.
Bookbyte Response: Our Buyback prices are based on the ISBN that is on the book we receive. If there was an issue with the price upon receipt, we'd be happy to look into it. Please respond with your Buyback order number.
|May 2014||Slow but they paid me what they quoted. I recently sold a large number of books to three different vendors. I had checks from the other two within a week, bookbyte took fourteen business days and several support emails to pay up. That said they were never rude and paid me what they quoted in full... eventually.|
|May 2014||i have been selling books online to different companies for over a year. I ALWAYS get paid. This is the first time I used book byte. Sent in two books. They never sent an email indicating they received books or processed books. Finally logged into my account to discover they rejected the books. I had sent several books to other companies at the same time as sending books to Bookbyte. Got emails from ALL other companies and received full payment from all other companies, even for 1 books which was questionable. I will never use bookbytes again, even if they are offering more than other companies.|
|May 2014||Bookbyte is a great company to deal with. I have sent them books and they have received and processed them without a problem. They sent me my check immediately after processing my order.|
|May 2014||I keep sending and they keep paying . The most dependable of all the sellers I've dealt with. very very dependable.|
|Apr 2014||Sold a couple of books, had a great experience and there were no problems. They processed the books the same day they were received, and paid via paypal two days later.|
|Mar 2014||Have had numerous transactions and never any issue. Full quoted payments, and reasonably quick about it.|
|Feb 2014||Paid as agreed. No complaints.|
|Jan 2014||I have sent books to Bookbyte a few times. I never had a problem. My books were in good shape, and in return I got exactly what stated in the quote. I wonder if all those one star ratings are published by competitors, or by people that sends in books that should be thrown in the garbage.|
|Jan 2014||First and foremost, I would like to tell everyone to not listen to those who gave negative feedbacks. The reason why I say this is because I myself was very hesistant to send books to Bookbyte at first, due to the negative feedbacks but I did it anyways to give them a chance. Well, it turns out, BOOKBYTE IS AWESOME! I got the exact amount of money they quoted to me and I got it fast too. I was expecting them to take off at least half the amount because my most expensive book was in bad condition but nevertheless they gave me the full amount. THANKS BOOKBYTE! I just want to say if your book was in worse condition than mine you should probably not even get paid for it. [Just saying] Thanks again Bookbyte.|
|Dec 2013||Great service, sent multiple books and payment was received within 24 hrs|
|Dec 2013||At the end of last semester I spent quite a bit of time finding out where to sell my books back. I went to the BBB website of several sites and based on what I saw and my recent experience with bookbyte I have come to the conclusion that these companies are not going to steal your books. The negative reviews are likely to be from competing companies.I even went as far as videotaping myself taping up the boxes with the books in it showing the ISBNs in my car before going into FedEX to ship them to have something in case I did not get paid. I now see it was a big waste of time. The only thing that matters would be price of the books ofcourse, the location (how far you have to ship the books), and the payment options. My experience with bookbyte: shipping from OH to Oregon took 7 days. 5 days later (3 business days) the quoted amount was in my paypal account. I also shipped books @ the same time to Chegg.com (they don't offer paypal they offer paper checks). From OH to KY took 3 days for them to receive the books, they got processed same day and I was instantly updated, however I am still waiting for the paper check to arrive. They say it can take up to 10 business days for the check to arrive and it's not an overestimation. At the end of next semester i will be focusing on companies that pay the most, offer paypal payments, and whose locations are not too far. I will not worry about not getting paid.I hope this helps out.|
|Dec 2013||After reading some of the reviews I was hesitant in sending by textbooks to bookybyte. Understanding that bad news sometimes travels faster than good news; I took a chance. They offered the best refund for by book. I kept track of the shipping and processing time they quoted. The result: they were a day early and gave me the full price that they quoted. I have no complaints. They did as they promised. Thank you!!!|
|Nov 2013||Great experience with Bookbyte. Best price, fast payment for multiple textbooks.|
|Nov 2013||I was a little skeptical since there were several negative reviews, so I only submitted two books. I was paid via PayPal a week from sending the books, and in the amount quoted. Not a bad deal since one of the books had a name stamp on the paper edge.|
|Oct 2013||Used it several times, they accept my books and send the money in a week. Fantastic!|
|Sep 2013||In my opinion and I have been doing business with BookBytes for some time now. They are the absolute best. They pay what they say they are going to pay and are prompt. I generally choose them over other companies. They are always my first choice.|
|Sep 2013||Shipped my books out on a tuesday and the dollar amount was deposited in my paypal account one week later. Couldn't be simpler or more seamless.|
|Jun 2013||Shipped textbooks out on Monday, had the agreed upon amount in my Paypal account on Friday|
|Jun 2013||Advice: use the one located in Little Rock AK and not the one in Salem Oregon. I sent books to both places on the smae date and got paid from AK two business days later, and here it is seven business days later and my PayPal account still has not been credited. They have no contact number on their web, and the 'Live chat' gives everyone the same message 'Allow 3-5 business days,' and then they get 'confused' when you tell them the time has already elapsed.|
|Jun 2013||I have used Bookbyte many times and I have never had a problem. They have great customer service and they have always paid me in a decent amount of time.|
|May 2013||Used Bookbyte as a source to return my textbooks. I did not originally buy new books from them, but chose to "sell back" to them. I included all my textbooks in one box. Did not hear anything for several weeks, then finally noticed a "small refund" amount, which clearly was not what I was quoted online. Contacted Bookbyte (by email, as that is the only way to reach them, no phone number to be found). They said there was only one textbook in the box. I mailed all textbooks together, how can that be? On my invoice, it states the other textbooks were "rejected." When asked to clarify, they continued to state that they had only received one textbook and unless I had proof of how much the box weighed from the post office, there was nothing they could do. So now I am out about $180 and have no textbooks. Do not use this company...there are other complaints from people that this also happened to.|
|May 2013||I received the price quoted but the processing time is longer than most. They use the slowest shipent so it took a week for the package to get there. Once the book arrived it took another week to process. Mailed book on January 28 and accepted on February 12. Received check by mail on February 21.|
|Apr 2013||Sent them a box of books, and got no word for 3 weeks. Upon e-mailing them, they said the box they received was empty. USPS says differently. Effectively, Bookbyte lies to you and steals your books.|