|Dec 2014||I sent in a book that was in fairly good condition and it was packaged fine but it was rejected for binding damage. I contacted them to send back the book, because they do not state whether they send the book back. They still have not replied and judging by what others have experienced, I do not have high hopes. I don't recommend using the ValoreBooks buyback. So far Amazon is your best bet if you want good service (from my experience).|
|Dec 2014||My "like new" textbook worth $85 was sold to them in November and they received it 11/24. I have yet to get an update from them other than "please give us 7 business days to look into this". I've gotten this email 3 times already. Be very careful selling to this company. I have had much success with other companies. This is by far the worst.|
|Dec 2014||I would avoid this company. They have poor communication for starters. Additionally, they claimed a book I sold back was an instructor's edition when the ISBN was that of a standard. Upon contacting them, they said my book would be returned from their vendor within 45 business days. That is also not true. With so many other options out there, Valore isn't worth the risk.|
|Dec 2014||Sold 2 books so far and Valore was quick with a response. Will be doing more business with them I am sure.|
|Dec 2014||Had a good transaction. Was paid exactly as quoted. Other than the Postal Service taking 12 days to deliver the package, things went OK. They received package on 12/8, money was deposited into PayPal on 12/15. Would most likely use again.|
|Dec 2014||They were absolutely horrible. I sent back books that totaled 204 dollars. They then sent me an email when they received them and told me they do not accept teacher editions. 1. They were not teacher editions 2. They were in perfect condition I do not even write in my books and 3. They kept sending me generic emails when I demanded they reevaluate my books because they are not teacher editions and they quoted me for that ISBN number. They told me if they send them back it will take up to 45 days. I have no interest in every doing business with them again. They are doing a bait and switch on students just trying to make money back on there books. Go through a more reputable trade in website like chegg. I was selfish and wanted the extra 10 dollars they offered me and now I am regretting it because of this horrible situation. DO NOT USE VALORE BOOKS!|
|Dec 2014||I've used them several times and I was paid exactly as quoted for each shipment!|
|Nov 2014||I got a quote for a book for $47.25. I got the exact quote price upon approval. They were fast with the approval and I received my check within 4 days and that's including a holiday in between. i was a bit hesitant about using them due to some reviews stating that they never got their payments, or long processing times than other companies, but I'm glad I took the chance. From the time they received the book till approval time was about 4 days (for me) at least. Well worth it! I will be using them again in the future.|
|Nov 2014||I sent a very good+ book that was denied payment for excessive underlining. I don't think it had any underlining in it. I don't trust them. If I were to send to them again I would make a very careful note to myself of the condition of the books. I believe they are a dishonest company. I almost never get anything rejected from any other company.|
|Nov 2014||Very good company. Fantastic experience. I did not have any problems .|
They didn't pay me for several books. They also didn't tell me they they weren't going to pay. Their reply was that the 'buyer' rejected them. I only sell very good or better condition, so that reason is highly suspect. I also ship the day that I prepare the box for shipping. They said they would ship them back to me in 45 days, if they could find them. Really? Their business model is constantly changing. I'm waiting the 45 days. If the books don't come back(and in the condition sent), I'll never use them again.
|Nov 2014||I have been using Valore for about 2 years ( probably 12 buybacks each ranging from $20-$120) and they have paid me the full quoted amount every time. They take about a week or so to pay during busy buyback months, otherwise you get your money by Paypal within 2-3 days of check-ins. They also keep you updated throughout the process. As for so many negative reviews, I can only guess either sellers are not packing their books carefully, resulting in damage during transit, or, more likely, overestimating the condition of their books. Just go to eBay and Craig's List to see how many sellers list their books and other merchandises as "Like New" or "Very Good" even though that's clearly not the case. If your books have noticeable flaws like overly worn cover, water damage, stain, loose spine, or heavy writing/highlighting, don't send them to ANY buyback vendor as they will most surely be rejected and most vendors do not return rejected books. Just be realistic and sell them yourself on eBay or Amazon while accurately describing your books.|
|Oct 2014||This is my first time using them and I won't be using them again. They quoted me a good price for my graduate level textbook. However, it is taking A LOT longer than other companies for them to process my book. The book was delivered to them on Monday and as of today (Thursday) its still showing as "Pending". They haven't evaluated my book, which I know is in excellent condition, no highlights, writings, nothing. I never even wrote my name in the book. It should not take 7 days for them to evaluate it and then another 14 for you to pay me, through Pay Pal. I have two other books that I'd received a quote from them on. But, I'm going back to textbooksrush. They process your books and your money a lot faster than Valore does.|
|Oct 2014||Quite frankly, a 1 star rating is too generous. There is a reason that they consistently offer the best price on your books- their business model is stealing. I have sent in 5 orders of like new books (some were even factory wrapped, brand new) and they refuse to pay me and make up reasons like the books have water damage. They keep the books and do not pay the quoted amount. When I email customer support, I get the same generic response, "I am sorry for the inconvenience, I will pass this information onto my superiors and we will get back to you within 7 business days." Do not hold your breathe for that email because it won't come. I have followed up 2-3 times now on that original email and still no response a month later. This is the most unorganized, deceitful, fraudulent company I have ever dealt with. Please avoid at all costs.|
|Oct 2014||Terrible, absolutely terrible. I sent a book in that was literally in perfect condition and quoted for $115, took three weeks to process, then told me they couldn't accept it because of "water damage"? I never opened that book so how would it get water damage? Then when I emailed them they said it would take 45 days to get my book back. Ridiculous! Don't waste your time, please. Choose someone else.|
|Oct 2014||Don't waste your time. I sent in my book (almost perfect condition) to receive a buyback price that's less than 1/4 of the books used value. Received an email saying that the book was rejected due to water damage and that it would take 45 business days to get it back so I can sell it to a legit company. It was fine when I sent it to them so we'll see what is looks like in 2 months when I get it back. Really? 2 months???|
|Oct 2014||Great site. Got every cent that I was quoted!|
|Sep 2014||In reviewing the comments and feedback from others, it seems that customers of this company either love them or hate them. Well, I guess I will have to join the latter of the two groups due to my last order. I have sent a few books to this company and received payment after a few weeks, but in the last order I sent a book that was worth a little bit more and one that many of the other companies wanted to buy as well. Upon arrival, I was sent an email stating that the book was unacceptable and would not be paid for. So I requested to have the book sent back to me at my own expense, however, I have not received any package or reply in over two months. There is no telling what ever became of my book or what the intentions of the company really are with it.|
|Sep 2014||My transaction went great. After they give you the quote with pre-shipped label they give you a month to return. And they payed me by PayPal in less than a week and no issues. Will do business again.|
|Aug 2014||I submitted two books that were instructor's copies - Valore agreed to purchase them knowing they were instructor's copies. Later they sent me an email indicating they were rejecting the two books. I will not deal with them again and recommend the same for others.|
|Aug 2014||They paid in the past, but recently they rejected a brand new book. Only send to them if they are the only company offering money.|
|Aug 2014||I sold a single textbook for $83. I had my check in the mail within two weeks. I've used them several times and never had a problem.|
|Aug 2014||I have dealt with Valore for several years, and in the past, I never had a problem with the company accepting all books sent. I have sold an average of 20 books a month to Valore, and each book is double checked before sending to ensure that it meets the buying guidelines for condition. However, in the past 6 months, they have been rejecting more books for condition issues. When you contact the company concerning a rejected book, they have a standard 45 day time frame where they will attempt to have the book returned. I have had several returned, which were then resold to other book buyers with no issues. The latest rejection was for a book not having a CD, which the book does not have a CD, and even Valore's own website states that the book has no CD. I now see that on 7/18/2014 the business's accreditation from BBB was revoked. Even though they many times offer quite a lot more for a textbook over other companies buying prices, I would recommend taking a lower amount from another more reputable company.|
Finally had some problems with Valore after they got a lot right initially. They started to miss books (ie: 5 sent in and 3 or 4 paid for), and then they would just mark books as "unacceptable" seemingly at random. I haven't gotten most of those back, even though they said they were being returned. Somehow it takes them "up to 45 days" to send a book back to me in the mail.
Overall I am leaving this at 3 stars because I have been paid in the past and they do sort of respond to issues. However I wouldn't recommend them to someone who sells a lot, and I would not recommend selling books to them unless they are paying significantly higher than other buyers
|Jul 2014||I have sold a lot of books to Valore Books and sometimes they may have taken a week or so longer to pay than the other companies, I have always been paid and they do pay more then most other companies so an extra week or so for more money isn't a bad deal for me. my books have all been new... Maybe some of these bad reviews are from books in bad condition|
|Jul 2014||I had a great experience! Last semester, In the past I purchased books and saved a lot, all my transactions went smoothly. As for selling.. this was gonna be my first time selling a book so I did a lot of research and all I saw was awful feedback so I was quite hesitant. However, I still went through with it and made sure to follow all of the instructions careful. It did take around 2 weeks for them to receive my package. Once they received it, I was approved right away. The next day the payment was in my PayPal account. I am very satisfied and will continue to use ValoreBooks! [Paypal is the best way too go!]|
|Jul 2014||Do not use them, I sent them 3 books in good condition. They decided not to pay the quoted higher priced book..I'm really upset about this. Customer service response was typical of what others are saying not good. I feel like they stole my book..sad. I asked for either payment for the book or return of the book....they claim it will take 45 days to return the book if they can even return it, what??|
|Jul 2014||I am still waiting to get paid on two orders submitted. It takes a long time for the books to arrive at their destination and then a long time to be evaluated and then a long time to be paid. Overall... Still waiting since June 2014.|
|Jul 2014||I sold these guys two books, They had - by far - the highest prices and I received my money reasonably quick. I have no issues and would surely use them again.|
|Jun 2014||Had a great experience with Valore. Thanks!|
|Jun 2014||I was very skeptical about using valorbooks to begin with because I hate trying new things. But I am currently a college student and every 5 weeks I get new books for the upcoming mod. So I searched online and Valorbooks was the highest pay back so I took a leap of faith and choose valorebooks. I've been selling my books to valorbooks for just a few months now and they are very loyal and they have sent me all my money in a timely manner with NO issues. I will definitely be a permeant customer, I love valorbooks.|
|Jun 2014||I was a little concerned about using Valorebooks.com, considering some of the reviews. I did sent back 4 books to resale, the ease of printing the shipping label, and instructions were great. I followed the directions to a tee, received a email about a week later stating they had received the books and would need 7 business days to check the condition of the books and then I would receive an email letting me know if they were approved at the price quoted. On the the 9th business day, I emailed them, since I hadn't heard anything. I got an immediate response and that the books were approved as quoted and it would take about 2 weeks to receive my check. It took less than a week to get the check. For my experience, I was very pleased and would use them again if need be.|
|Jun 2014||I've been paid by Valore twice. It took 20 days each time from getting a quote to getting the money through Paypal. The process was flawless overall and I'll definitely use them in the future.|
|Jun 2014||Never again will I use Valorebooks to sell my books. They quoted one amount and then sent a different amount. My books were on pristine condition. Valorebooks never contacted me either to notify me of the change but you can bet they fill my inbox with their junk emails! You're better off doing things the old fashion way and going to an actual store.|
|Jun 2014||Awesome! They gave me the highest price and I promptly received my check for the full quoted price. I received appropriate e-mail updates! Just be sure to watch for the check coming from "College Marketplace".|
|Jun 2014||I don't know what all of the bad reviews are. I sent them a book because they pay the highest. I followed the instructions to the letter and the book was well packed and protected from moisture. Maybe that's why I got paid my full amount. Within two days of the book being delivered, they had approved my payment. The only negative I can say is it took 13 days from delivery to be paid. Now to be fair, it does say it takes up to 14 days from approval to be paid, but Chegg paid me within 2 days of delivery so I think that's very slow. I never received the email status updates, either but it's easy to track on the website.|
|Jun 2014||I have had a lot of trouble with this place. They are not buying the books themselves, they are buying them for other places. I checked the address on one of the other places I sell to and it was the same. They quote you a price and by the time it gets to the company it is supposed to go to they no longer need that particular book and will not buy it. That is how the people are getting stuck with no money because most places do not return books. Therefore no one knows what is going on.|
|Jun 2014||Exactly as quoted, not too much of a wait.|
|Jun 2014||Payback price is good, but they are very slow to make payment. All other buyback companies I've used make PayPal payment within 1-3 business days after receiving the books. My two Valore buyback orders took 10-14 business days each before PayPal payment was made. There's no legitimate reason for such a long delay in payment. I will not use Valore again.|
|Jun 2014||Valore Books by far gave me the best price for the book I was selling. I was a little hesitant to do business with them after reading some of the reviews. However, I had a flawless transaction with them. Received top dollar and the funds were put into my account in just a few days. Will definitely do business with them again.|
|May 2014||They do truly pay a lot more for your books as compared to other dealers, but your books have to be in pretty good condition to get the amount you want. I would recommend them if you have some books in fairly good shape. However, they were a few days late with my payment, but I did get paid, so don't worry if your payment is late.|
Haven't had a problem with them yet. I decided to start selling to them despite the bad reviews because they often quote so much more than the other places, and I've gotten paid the full amount on 5/5 boxes I've sent in. They do take quite a bit longer to pay out, but their process is pretty good, and they send you emails through each step.
I'll continue posting more reviews as I keep selling to them and getting paid
|May 2014||They were good up to April. But in May they are getting bad. It has been 20 days that they said they will pay but have not received a payment.|
|May 2014||I sent them a book on March 29, 2014 and I received an email from them on 4/16/2014 stating "Item did not meet our sell back policies." This was a brand new book. Translation...they changed their mind about buying the book and didn't want to pay for it. I was then informed that it would take up to 45 "business" days to return the book to me. Well, they finally returned the book to me on 5/24/2014. It was sent back to me with stickers on the front cover and the edges of the book are now bent in because they sent it back to me in a bubble wrapper instead of a box like we are instructed to do. Now the book is no longer worth the value as when I initially sent it to them. VERY DISAPPOINTING!!!|
|May 2014||I do not recommend Valore books. It is in your best interest to avoid them at all costs. They are ridiculously slow! It takes no less than a month and a half to recieve payment even though they advertise 7-14 days. This is the first and definitely the last time I sell my books to them.|
|May 2014||My book was flawless and I packed exactly to their expectations and my book was still rejected. The quote was higher than the rest of companies and checking it this week it has now lowered... coincidence.. Don't waste your time, sell to a company that respects your time.|
|May 2014||I'm not sure why people are giving it 1 star but in my experience, this is a very good site to sell books at. They are quite specific in what you need to do in order to get paid. You must have your packaging slip in your shipment in order for them to know it's your book. To be exact, it took about 3 weeks for me to get paid, but they kept me updated throughout this period. I was hesitant to use this site at first because of the low ratings, but following the instructions ValoreBooks provided I didn't have a problem. My book was in great condition so maybe that sped things up.|
|May 2014||Don't use Valore. Sent them two books in December, their website tracking indicates both were received, but I only got paid for one. After 5 email customer service contacts I gave up, each one was identical, we will get back to you in 24-48 hours, but they never did resolve the issue.|
|May 2014||Still waiting after multiple customer service contacts for payment or a return book after almost 2 months. Book was exactly sent as quoted and still rejected. Will never use again. Seller beware.|
|May 2014||I would never sell my books to them again! How is it guaranteed to have your refund shipped in 7 days? What do you get when it takes 6 weeks? Nothing! You get a weak apology and nothing for your time or worrying. I don't care if they give the highest quote, if it takes 3-4 times longer than any other book buyback, it's not worth it!|
Awesome they took exactly 7 days from the date of shipping and received my money :)
Very happy with the service and email updates!!!!
This site is ridiculous. I was quoted over 100 for a package of books which i sent in and got a check for 16 because the books didn't meet their standards.
Valore Books, if you think you have such a great business then provide more accurate quotes for books when people want to sell them.
|May 2014||Been trying to get paid for a $62.00 book for 5 weeks and their phone customer service apologized and doesn't know how to help me get paid. Getting paid is like pulling teeth. Very very very unreliable.|
|Apr 2014||If I could give zero stars I would. Terrible. Still haven't received my check after calling them 4 times and hearing them tell me the check is coming and they will resend a check. Never using again|
|Apr 2014||Sold one book to them over two months ago and still haven't received payment.|
|Apr 2014||I sold two books to them because they quoted the highest price. I sent them in and within 10 days the money was in my paypal account. My books were in perfect condition so it's probably why I had a better experience than others.|
|Apr 2014||Sold my books through them and had a great experience! Took a little longer for the checks to come through mail but it was definitely worth the wait!|
I was very hesitent to use this site even though their quotes are so much. Higher than others.. So stupid me only sent out one book to them which.they paid me 43.25 and other highest quote was 15 I am here to say valore books was amazing to deal with. I was emailed every.step of the way.And whole process with them took maybe a week. The two expensive books I.sent to textbook rush who btw had amading feedback and.theu have been harder to deal with than valore. I sent my shipments off same day same time frame and other company sent me email today stating my quote only good for 5 days and I would be paid what New quote is. Hmmmmm well valore I will be keeping my business with u from now on and thank u for such prompt payment and keeping me up to date during the process
Ten stars if I could
Update on my previous review- i bought 2 brand new books and sold them to valore because i wanted to see if the bad reviews were true. I actually had a great experience, they got processed and paid out via Paypal within 2 days of being received. I am not sure why everybody else has given such negative reviews but my experience was great.
I'm going to continue selling to them as their prices are a lot higher than others, and will update as I do more transactions
|Apr 2014||I was a little hesitant after reading some of the reviews, but I went ahead and decided to take the chance anyway because their quote was far higher than any other company, I'm glad I took the chance. I had no problems and I had the money in my paypal account less than a week after shipping the book for the full amount I was quoted. I had a great experience.|
|Apr 2014||Definitely would not recommend Valore. Slow to pay and their book quality standards seem to be applied inconsistently at best. I sell a lot of books but I doubt I'll be sending any more to Valore.|
|Apr 2014||Good when your transaction goes smoothly but terrible when there is an issue with your order. Hard to contact. I sent them the first inquiry, there was no respond. I sent another inquiry after mention that I would report them to BBB, they finally responded but told me to wait another 48 business hours for them to figure out what happened...I've been waiting since then. I ended up reported them to BBB, hopefully to receive some answer from ValoreBook. Would not recommend this business to anyone even though the buy back price is high. This business is not trustworthy.|
|Apr 2014||I have nothing but high praise for Valore. All five of my buybacks over the last four months ranging from $20 to $110 went smoothly. All were acknowledged as received within 2 days of delivery and paid by Paypal within 2 days thereafter. If your books are in very good condition, don't hesitate to sell them to Valore. Choose Paypal and you will be paid promptly.|
|Apr 2014||I sent very good books and they did pay, eventually, at the quoted price. However, it was very stressful and I don't think I will use this company again. They finally communicated that I would be receiving payment but then there was another long delay. They said I would get a check in two weeks, but there was no check. You can bet I was dancing when I got the money. I don't know whether they have a different business model or what, but I really don't have the stomach for Valore Books. Other book companies seem to pay much faster.|
I was a little cautious after reading the comments from other people, but I decided to give it a try because Valore was willing to pay $20 more than any other site. I sent them a book in excellent condition, being careful to follow all their directions to the letter. About 2 weeks later, they deposited the full quoted price in my PayPal.
Maybe I was just lucky, but having worked on the other side of the process, I know a lot of people just don't follow directions.
|Apr 2014||Terrible service....terrible customer service. Very difficult to reach. Very difficult to get paid. After 2 months (and 5 emails) they tell me that a book I sent was not accepted. It was in VG condition. My guess- by the time they got around to processing they no longer needed.|
|Apr 2014||I had a flawless transaction. Paid quickly and reliably on 3 separate sellbacks.|
|Apr 2014||I sold my book back to Valore books. It was in excellent condition. They received my book and I received an email stating Item did not meet their sell back policies. No explaination! I can't even reach these people! They kept my book and I never received any payment! I know that book was in excellent condition, I'm sure they resold it. I'm so mad!!! I should have read the reviews first! I emailed these people but no response. I can't even get a real phone # that they answer. I'm very annoyed with this company! I will never use them again!!!!|
|Apr 2014||I would like to give a hearty 5 starts for Valore Books. They have repeatedly paid well and quickly.|
|Apr 2014||Very bad experience. I wished that I searched online review before I sold the book. The status showed paid, but I never received the check after 14 business day (long waiting period). I contacted the company via email, no response after 48 hours. There is no phone number on the website. There is no way that I can find the company.|
|Apr 2014||So much for their 7-day payment guarantee. I've been waiting 3 weeks since the book was delivered and still no payment. No response to my emails. So, I called and got a complete run around. I asked about the 7-day guarantee and the reply was "Sorry about that." I was told I should hear something by next week. Meanwhile, my book they've probably sold my book for three times the amount they're supposed to pay me. Unbelievable.|
|Mar 2014||Do not use this company! Horrible customer service - I sent my books back in December, they showed that they were received but I never got a check. I kept getting the same email response that they would reissue but the check never came. Finally filed a Better Business Bureau complaint in February and they still stalled but I finally just received my money yesterday. Don't use Valore Books but if you already did, file a BBB complaint right away, otherwise you'll never see your money!|
I've sold books to various companies over the years and have never had an experience like I've had with ValoreBooks. They do offer you more money but they are slow with responses, will not give you the status of a book they claimed to have "returned", and do not pay you what you are owed.
They may offer the highest prices on buybacks but that does not mean they will fulfill on their promise. Report them to the BBB if you have not received your money or book back.
|Mar 2014||I sold Valore 2 books because they were paying the highest, but I was very skeptical after reading their feedback on here. I still took the chance and I must say I am pleased that I did. They give a good amount of time for you to send out the books if you can't do it right away; brought my package in a USPS box to UPS and they still took it without having me pay for anything. Valore Books received my books in about 3 days and took 3 days to review them and send my money through PayPal. I give them a 5 out of 5 in every category because they were quick, very communicative, and no hassle. I will be using them again because they always seem to have the highest pay out price. I am satisfied with their business so far.|
|Mar 2014||Sent two separate packages for one order(for the most money) I got an email about a week after confirming my books were received and accepted. I got one check 4 weeks after and the next one came after 5 weeks. Pretty long wait but they did offer the most for my books and I was given an extra $3 more than I was originally quoted. Pretty smooth despite the long wait I would continue to use them. Good quotes and accepted books that I would have otherwise thrown away so I am happy.|
|Mar 2014||I was offered $86.00 for a excellent condition book. I shipped the book as indicated with the prepaid shipping label. The package was delivered and signed for. Upon following up on the book, I found it was rejected according to their policies. I asked for my book to be shipped back since they supposedly had no value to it. I was told it would take 30-45 days for them to ship it back to me. I was told that they were working with the buyer and that if I don't receive a call from them. I have received nothing. It has been well over a month. Valore would not provide me with the name of whom is handling this. I complained to the BBB and Valore tried to expalin that they have done everything they could to get my book back. If you have dealt with Valore and got a positive return then count your blessings. The BBB has many complaints about this site. Do your research before you use any of these sites. Valore is not worth your trouble even though they offer more money. Don't be fooled.|
|Mar 2014||I used them before and everything went smoothly, my check was cut within a week of them receiving my sell back and then i received payment a week after that. However this second time it said they cut my check on march 5th and here we are and it's march 24th and guess what? No check yet. Starting to get pretty mad about it but maybe I'm being impatient. I wish I had researched them before I used them, even though my first experience was good|
I had a very positive experience with Valore. I used Valore to sell about 14 books and selected the separate shipment option. I ended up with 5 shipments. I was paid the full value of my quote. I think the key is that your books must be in very good condition. I never did a lot of marking in my books. I definitely recommend them.
4 stars only because the multiple shipments for max value is klunky, even if I understand why.
|Mar 2014||This has been said before but with all these negative feedback I was very scared to sell to Valorebooks for a very long time. I finally took the chance because I seriously needed to sell my book but I was having a difficult time on my own. I decided to try them out because they did have the highest quote price for my book. I packaged it tightly and constantly checked the tracking. And it all went great! They did send me a confirmation email that my package arrived and for the same price they quoted me for. I put 4/5 stars because the time to receive the check took forever and the full amount of time they said it would take (7 to 14 business days). So yes receiving the check in the mail is very very slow. But I have finally received it, I got my money, and all is well. I'm so glad I took the chance!|
|Mar 2014||They received book on 2/28/14, check was cut on 3/3/14 and I did not receive until 3/17/14. It takes awhile for you to receive the check, not sure why. The positive thing is that shipping was free and I received more than quoted price. If you can wait 2 to 3 weeks to receive money, than use them.|
|Mar 2014||I was offered $86.00 for a excellent condition book. I shipped the book (with unused access card, not required) as indicated with shipping label to Shepherdsville, KY. The package was delivered and signed for by Chegg. Upon following up on the book, I found it was rejected according to their policies. Upon seeing this, I emailed for an explanation of why specifically it was rejected since it was in excellent condition, was shipped as requested and was not noted to have damage per UPS. In addition, I asked for the items to be shipped back since they supposedly had no value to them. I have not received an answer nor the items after numerous emails. I was told that they were working with the buyer and that if I don't receive a call from them, I should receive my items within 30 days. I have received nothing--- information or my items. It has been well over a month. Valore would not provide me with the name of whom is handling this nor the contact information for their office or Chegg's. They are no longer responding to my emails. This is terrible. Please share this with everyone. Students should not have to deal with this.|
If I could give them zero stars I would. This store is utterly ridiculous. They took two of my books. One they paid me .25 for. The paper and postage cost more than what they were willing to pay. Then I had another book they valued at $80. I sent it to them and they claim the buyer has rejected it. Now my book has mysteriously disappeared and they keep saying they are looking for it. I have emailed repeatedly to no avail. This is ridiculous. I will never sell them another book and will do everything I can to dissuade anyone else I know from using them too.
|Mar 2014||said one of my books was damaged so did not pay for that. the other two books were received but never paid me for them. still haven't heard anything back on why they won't pay me my money. bad site, do not recommend doing business with them.|
I have never used Valore based on the feedback here. But, recently they have received some positive feedback. I took a chance. They were paying twice as much as the nearest buyer for this book. Well, I'm now without book and the $47 payment. Some how between the time I shipped and they received, the book got excessive markings and damaged. I never buy books that are in bad shape. These guys should not be on the preferred buyer list.
Seems to be a high variance seller - worked for me though.
First time selling books and Valore was offering the most money. I followed their directions and got my money via Paypal in a timely manner. Very satisfied with the transaction. Maybe it's just luck that I did't have any issues with Valore? But based on my experience, they definitely deserve a 5 star rating.
|Mar 2014||Take your books elsewhere - even if you get quoted less money. It's not worth the hassle. Sent books in more than a month ago. Still no payment. They are telling me that they have sent the check but it takes up to 14 days (not including weekends) for the check to come. Seriously? It would have come faster via Pony Express. So they need me to wait a few more days, plus an extra few for good measure, before contacting them again. I've used so many book companies, and this was the worst experience ever.|
|Mar 2014||I would not recommend Valore books. They rejected my book that was in perfect condition and have failed to respond to my inquiries since. I simply would like my book back and they are unwilling to comply. Sell back elsewhere.|
|Mar 2014||Wonderful company to work with unless there are problems! I received an e-mail stating my books had been received. While their e-mail states that payment will be issued in 7 days (my previous experience is that it takes only 2-3 days, which is excellent!), I've been waiting 5 weeks for payment for this particular buyback. Their response to my e-mails are very generic and didn't at all address the issue. I've resorted to calling, which I did for the third time today. I found out that they don't have anyone with a title of supervisor, and all they can do is send e-mails to their participating locations. We'll be trying that for the third time....(expecting different results?) I believe this is a great company with glitches that they haven't figured out how to resolve, so just know that there's risk involved in dealing with them.|
|Mar 2014||I used Valore Books for a buyback and never received payment nor did I get my book back. I feel like they hide behind their policies and give no reason for rejection. I sent them a book in good condition with nothing missing and it was rejected. I will never use this site again and I encourage any student that depends on getting some money back from selling books to use this site with strong reservations.|
|Mar 2014||Good things come to those who follow directions and wait. Not the best way to make some fast cash from your old books but their buyback process is clear and does work. I was worried with all the terrible reviews but took my chances and the experience has been pleasant but slow. It's been about 3-4 weeks sent I mailed my books to them using the separate shipment option and I just received my first (1 of 7) check from them yesterday. If you follow the shipping directions and don't send them junky books you should have no problem getting your money, just be patient. They send automated emails updating you on the status of your orders which is very nice. If you need the money right away I would use another service otherwise take a deep breath because they seem to have some of the best prices for buyback.|
|Mar 2014||I am surprised to see that Valore Books had some bad reviews. My experience with them was wonderful! They offered me more than any other site for my textbooks, and the entire process took less than a month. They also sent me an account number and gave me email updates for every step of the process (receiving my package, deciding on payment, mailing payment, delivering payment). They also ended up giving me more money than what my original quote was. They said $24 but gave me $27. All in all this was a wonderful experience and I will certainly use Valore Books in the future!|
|Mar 2014||I've used them for numerous transactions and have had no problems at all. Reasonably prompt, and they give the full offer amount.|
|Mar 2014||I was skeptical using Valore when I started selling textbooks. I used them a few times at first mainly using other vendors. It became clear quickly that I would not have any problem using them repeatedly. They pay as quickly as the fastest vendors listed on BookScouter and have always given my quoted prices. Actually twice in the last week, they've paid me more than my quoted price. They have been an outstanding book vendor thus far, and they will continue to be my top vendor.|
|Feb 2014||Had some issues that were sorted out within a few days after the package was returned with a damaged address label. It took longer than I expected but I eventually got the book and its in good condition.|
|Feb 2014||I fedexed my books on tuesday; payment arrived at Paypal on friday. That is the fastest transaction I've had so far.|
|Feb 2014||Payment was as agreed, but slow. They do not respond to emails.|
|Feb 2014||Perfect transaction. No Problems.|
|Feb 2014||This was my first time using any type of textbook buyback website and I was a little nervous after reading the reviews. I'm glad I tried it because I followed every step precisely and received the full amount I was quoted for every book. The only reason I didn't give a 5-star rating was because I had to split my order into four packages and ship from three different places (UPS, FedEx, USPS). Other than that it was easy and a great experience to receive cash for my used books.|
I have sold lots of books to Valore books and have no
complaints. definately one of my Go-to book vendors.
Thanks for your business!!
|Feb 2014||Like some others I was hesitant to use Valore because of the negative reviews here and elsewhere. I decided to use them on a trial basis first with 4 books in varying state but where their offer was the highest. I used the separate shipping method and was surprised how often they updated as to progress. Payment that supposedly can take 7 days was made the day after receipt by them in each instance. And not only did they pay for every single book, they actually paid a higher amount for one than originally quoted.|
|Feb 2014||I was nervous about selling to Valore due to some of the low feedback ratings, but decided to try it because they offer the most. I've sold 3 books to Valore now, had no problems at all! Even with the multiple shipments (which is a pain, but is completely OPTIONAL -- only do it if you want the extra money!) they were great about giving me tracking numbers for each individual package. Also got email updates on each package, and paid quickly when each one arrived via Paypal. I honestly have no complaints.|
|Jan 2014||I was nervous about selling to Valore because of the bad reviews, but decided to go for it anyway because they offered the highest estimate. I received confirmation that mybook had been received and actually got paid $12 more than my quoted payment! So glad I took the risk!|
|Jan 2014||Excellent service! I don't know why people gave such a bad feedback to an excellent company! I sent them all my old books in like 7 different boxes and I got paid for almost all of them and the payment was very fast with delivery confirmations from when I gave it to the postal office till delivery! Excellent! I love these guys and recommend everyone to support them. [The books I didn't get paid for were severely damaged, so its understandable] THANK YOU VALOREBOOKS! Will continue to support you guys.|
|Jan 2014||Paid for books sold.|
|Dec 2013||I would NEVER use this company again. I ordered a book. The book that was sent to me was not what I ordered. I returned the book and never got a refund. Before you order from them give them a call. It is not possible. If you can not reach a customer service person even after emailing that is a sign that you should not do business with them. NEVER AGAIN!!!! Don't do it!!! $55 Gone. I was forced to put 1 star on the rating but would have preferred to put none.|
|Dec 2013||Just sold a book and everything was perfect. Got my money super quickly and they also paid much more then my college bookstore|
|Dec 2013||Valore Books paid exactly what was quoted. I was hesitant to use them due to negative feedback, yet I was notified when my books were received and promptly paid via PayPal.|
|Dec 2013||My recent experience has been positive thus far.|
|Dec 2013||I was hesitant to use Valore Books due to negative feedback, but in a two-week turnaround I was paid in full for my books after sending them to one location. For my second transaction I used their system of splitting books to send to different locations (which gets you the highest price), which is cumbersome and costs more in materials. We shall see how that works out. Overall, I have no real major complaints and will use them in the future.|
|Dec 2013||Great price, quick payout, hit my PayPal account ASAP. Love Valore!|
|Oct 2013||Excellent value, price, follow-up emails. Thank you.|
Do not use Valore Books. After the company received my books they sent me an email stating that they cancelled my payment. They said that one package was empty and the other was not in good enough condition. The book I shipped was bought new and only used twice.
|Sep 2013||First time using Valore Books. No problem whatsoever. Best prices offered, timely emails during the shipping process and quick payment. Great service.|
|Aug 2013||While I had a lot of problems with Valore 2-3 years ago, I gave them another chance recently. You could've knocked me over with a feather when I received payment in full a mere 11 days after placing my sellback order.|
|Aug 2013||I sent one book in and received the amount I was quoted. I felt a bit safer using PayPal. It was a bit longer than I wanted to wait, but smooth nonetheless. Perhaps they aren't as bad as the reviews say.|
|Aug 2013||Valore books paid less than the amount that they originally quoted to me for my books, without informing me that they were doing so and without telling me why. I do not recommend this vendor and I will not do any further business with them.|
|Jul 2013||I sold my books to Valore books. I went online and read the reviews AFTER I had already shipped my books. I was so nervous because so many people have had negative experience. I was really worried but I don't know if they upgraded customer service or what. I sold 4 different shipment of books for a total on the 4 orders of $260. I had no problem getting my checks and they kept me updated via email on the status of my sell back order. Sorry to hear that so many had negative experience but thanking God mines was positive.|
|Jul 2013||I sent my textbooks off to the Oregon address on a Monday and by the following Monday my money was sitting in my Paypal account. It was the amount quoted.... I would use them again.|
|Jun 2013||This company is terrible to do business with. They incorrectly report that things are sent to the wrong places, as they split orders and end up sending the books to other vendors on the list. They use this to "re-quote" your books at a much lower rate since you can't really force them to send the books back if you don't like the new price. I'll never do business with these folks again. Save yourself time and money and deal directly with the other vendors directly instead of using Valore Books as a middle-man.|
|Jun 2013||I also sent back a book via USPS. I used the shipping label that was emailed to me by Valore. Valore stated they did not receive the book and it was sent to the improper warehouse. They told me it should have been sent via FEDEX.They do not answer your emails within 48 hours( as they say they will). I have the tracking number.I eamied this information to Valore. There response to me was to email them the email with the shipping label to them. I had deleted this email. I did not feel the need to save this email. But I did save a copy of the tracking number and the shipping label. This company told me to track the book down. Icalled USPS and my local post office and they both informed me to contact the Better Business Beaurue. This company sounds like it is scaming because all the reviews I just read have the same theme to them. I have never had an issue with any other book rental business on line. Good luck if you decide to order from this company but I would advise not to do it. I contacted my bank also.|
|Jun 2013||I have used Valore Books a few times and I have never had a problem. Usually, they have you send your books to another buyback website like textbooksrus or Bookbyte. They usually have one of the best prices and quick payment.|
|May 2013||Valore is becoming as bad as Powell's. They conveniently rejected a book quoted at $18.90 because of supposed water damage. The book was in fine shape, but I can't get it back because it has been 'recycled' (in other words sold).|
|May 2013||I actually purchased the book used from Valore in January of 2013 and attempted to sell it back May 2013. I received an email that the book could not be processed because "Book had torn out pages". I had no reason to tear out pages because I graduated this May. Either they sold me the book without the pages and wont take it now, or they are lieing about pages missing. Either way I would not recomend going through Valore with any business.|
|May 2013||I think the people here who have had trouble with Valore forgot to include the packing slip. You must include the packing slip to get paid. I have sent 10 or so shipments to Valore and had no trouble whatsoever. They pay the most and they pay you quickly, plus they send you email updates through the process. Love them.|
|May 2013||I sent one order and everything was fine. I submitted another and it never went through. I couldn't get on the site to see because I didn't have the order #. Contacted Customer no-service and have never heard back. I will not spend my valuable time on this company that is obviously not able to handle their business.|
|Apr 2013||I sold them ten books. They never acknowledged receiving one of the books. This book happened to be in a great shpae and I purchased it as new. When I sent an email to them, they opened up a ticket #, and promissed to respond within 48 hours. It's been more than a week now, and I have not received any response yet.|
|Apr 2013||This company was much better when they didn't divide up your sellback order to be shipped to multiple addresses. This is just a pain in the neck.....|
|Apr 2013||Submitted an order for 4 textbooks. Received confirmation of them getting the books within 10-11 days. Was paid via PayPal for the quoted amount 2-3 days later. Overall, it is a reliable service. I only wish that they wouldn't separate your orders because I had to purchase 4 different shipping envelopes.|
|Mar 2013||I submitted 10 books and was quoted $42. When I went to check out, it turns out that the $42 was only if I am willing to split my order into three shipments. Do you know how long it takes to find the right size boxes and packing materials and pack three boxes? I can use Fulfillment by Amazon if I want to go through all that trouble, and make a lot more money. No thanks, Valore. Won't use again unless a quote becomes a quote for one box.|
|Mar 2013||I had to update my previous review. I've been using this site on a regular basis for over a year now. I used to hate Valore. They didn't use tracking and took over a month to pay every time and often lost my packages and only paid by check. They COMPLETELY revamped their system lately! They now use tracking, pay with paypal, have the most competitive prices for most books, and pay WITHIN 48 HOURS of delivery! They have COMPLETELY turned around! Thanks so much, Valore, for listening to us! You're doing a great job! They are now one of my most preferred vendors!!!|
|Mar 2013||I was worried by the negative feedback, so I only sent one book this time. My book got there fast, and I had a check in hand for the quoted amount a week and a half after I first contacted them about my books. No problems at all! I got email confirmation when my packages arrived, and when they sent my check. In fact, of 6 shipments sent out in the same day, my valore order was the first to arrive to the vendor, and the first check to arrive back at my house, along with one from textbooksrus on the same day.|
|Feb 2013||The first few packages that I sent, I did not get an email stating that the package was received. However I did receive a check in the mail for the amounts quoted. Yes, sometimes I have to break an order up and send it to different warehouses, but who cares?? Valore pays for the shipping so I do not care! I have had a great experience so far, and they have already paid me almost 5k for my books in the last month. I highly recommend Valore!|
|Feb 2013||i sent them two books and they never contacted me to let me know that they have received them. I thought the USPS had lost my books and i wouldn't get paid but i did get my check in the mail about 3 weeks after i sent them so i won't complain.|
|Feb 2013||I was paid quickly and exactly what I was quoted. You have to make sure you follow their directions and include the packing slip. I liked using them better than other vendors because they seemed more efficient and I got my money sooner. With other vendors you get an email one day stating they received your books, an email the next day stating the books had been checked in, and then an email a day after that stating that you will be paid in 1-2 business days. With Valore, they sent me an email stating they received my books, then an hour later another email stating I'd been paid- and there it was in my Paypal. The entire transaction, from when I shipped the books to when I was paid, took 4 days.|
|Feb 2013||They haven't paid me for my book, and it has been over 3 weeks! I sent them an email regarding the issue, I haven't gotten any response. I don't have any contact number for them. USPS confirms package was delivered 2 weeks ago. I've come to the conclusion that I just got scammed.|
|Feb 2013||I was not paid the quoted price. ValoreBooks has partnership with other vendors listed at bookscouter.com. It seems that ValoreBooks now doesn't buy back books for itself. So, sometimes the seller may be required to send different books in one buyback order to different addresses of the real buyers. When something goes wrong (like the quoted price not honored), ValoreBooks customer service can't help. The real buyer doesn't respond to your complaint, since you sell books via valorebooks.com. I guess ValoreBooks will get some commission from the real buyers who use ValoreBooks' brand name. This is not a good business strategy. It harms the seller & ValoreBooks's reputation.|
|Jan 2013||I tried them the first time with a bit of concern b/c of those negative feedbacks from others. Well, my transaction was as smooth as you could ever ask for. They paid the exact amount that they originally quoted for the book (which was higher than any other venders) via Paypal the next day they received my book. I don't know if I was simply lucky or others were just unlucky, but I don’t mind using them again.|
|Jan 2013||I sent them a book and they sent to me a message said that its condition is not acceptable and they wanted me to pay them the shipping cost to return it back or they will recycle it. the book cost were almost equal its shipment cost so I left it their and I'm sure they didn't recycle it but sell it after the limit time. I won't use them ever. Amazon and textbooks.com are recommended|
|Jan 2013||Valore now pays with PayPal. I got paid today from Valore via Paypal. I only gave them 3 stars because when you ship an order to them they break it up into several boxes and you have to ship 3 boxes. The first order we had to pack 3 boxes and ship to 3 different states. The second order we had to pack two boxes and one box went by USPS and the other box went by FedEx. Oh yes, the payment we got via Paypal was for 2 of 3 boxes. I am sure they will pay for the third box but the paperwork is more difficult because you have to figure out which boxes they are paying you for. Way too much work|