I accidentally added an extra book that I didn't need to my order. I contacted customer service immediately after I noticed (within half hour time frame). They told me they couldn't cancel that part of my order and refund me there, but rather I had to wait a week for the book to come in PAY the shipping back to them and then wait another week for my refund. In this process I received rude and patronizing responses from their team. I will never order from this company again.
ValoreBooks Response: I'm sorry to hear your cancellation experience was not successful. Unfortunately, because we are a marketplace and the items you ordered would not be shipped by us, we cannot pull items from the shipment queue on your behalf. For this reason, we ask our customers to contact the shipper directly. I would be happy to personally review this information with you. Please contact us at email@example.com "Attn: BookScouter Review [Insert Order Number]." I look forward to hearing from you soon!
|Jan 2016||Had grate experience with this company. My check have not arrived before I moved out from my old house so they sent me replacement check to the new address. Responded to my email the same day. I was impressed.|
|Dec 2015||They've really been on their game lately. They've been paying out quickly and processing pretty much everything correctly. I had one issue but they resolved it really fast. Valore used to be terrible and would accidentally not pay you for a lot of books, or reduced your quotes without warning, but whatever was wrong with them has obviously been fixed.|
I bought an access code that was listed as new. It was shipped to me opened and used. This was from the seller campusbookstore . They refused to refund my money. Basically sold me an expensive useless piece of paper. I do not reccomend.
ValoreBooks Response: Our sincere apologies on behalf of your seller for the inconvenience this has caused you! We would certainly like to assist you with this matter. To do so, we will need a bit more information. Please contact our customer service team by submitting a ticket through the support page on our main website, or by sending a quick email to firstname.lastname@example.org.
We look forward to hearing from you soon.
|Oct 2015||I received my first text book I ordered in just 3days. The second took over a week. Both were used but in great condition. I couldn't be more happy about my order.|
|Sep 2015||Book took such a long time to arrive at their warehouse, that I figured I'd been scammed. But when it did arrive, they emailed+texted me and informed me that it had arrived. Then soon thereafter, they sent me my payment via PayPal. No scam this time, at least.|
I never received the book I ordered. I notified Valore after waiting the required time and they looked into the matter. Because I paid with PayPal, I received an immediate refund.
I have given them 4* because I feel that sellers need to be investigated more fully.
|Sep 2015||Sent in 2 books, had no problem with getting paid. Only complaint would be with the mail in process. Though they said that I can drop my package with the Smart Post label they provided off any FedEx drop box, FedEx Express drop box service didn't really know what to do with Smart Post. I had to call FedEx a few times to locate my package. Gosh, I thought I lost my books! And I couldn't really track my package with the tracking number Valore's system provided. I would suggest sellers to drop their packages off at USPS offices, and track it with the tracking number provided on the Smart Post label.|
|Aug 2015||Very slow in paying and then decided not to pay me for 2 of the books they accepted. I would suggest that you not use this company.|
|Aug 2015||I sent in around 30 books to Valore over the past year, got paid the full price for most of them, but did NOT get paid for five *very* expensive books. When I tried to contact them about the issue (multiple times) with all the details, my confirmation numbers, tracking numbers, etc, they were not in the least bit helpful and never resolved the issue. Thus, I lost almost $1,000 because of them and will never recommend them again.|
|May 2015||I have used Valorebooks a few times now over the past year, and I have had absolutely no problems with them, the instructions were clear and easy to understand, I got paid in a timely manner. I will continue to use them and would recommend them to anyone who needs to sell a book.|
|May 2015||I was hesitant like others were because of the array of bad reviews. ValoreBooks offered $20 more than any other site, so I decided to take a chance. It took about a week for them to process the book and accept it. But I received the money in my PayPal account not even 24 hours after the book's acceptance. No problems at all. I would definitely use ValoreBooks again.|
|May 2015||I was concerned about the bad reviews but I had a great experience with Valore Books and will use them again for sell back and future purchases.|
|May 2015||I have used Valore once a few months ago, only because I was feeling out all the sites. Their overall process from start to finish was a little slow, mainly because it took 3,4 days after my books were there for them to issue my payment, and only after an inquiry email about the transaction. Paid what I was quoted, but probably will keep using another site...|
|Apr 2015||I had a great experience selling 2 books here. I ended getting the full amount quoted from shipping the book to receiving the check within 2 weeks.|
|Apr 2015||I've had no problems with this company. They pay the highest prices most of the time and payment is relatively quick. For the lamebrains leaving negative feedback because they're not getting paid for books, there's a reason for it! Read the guidelines!|
|Apr 2015||So I saw a lot of bad reviews on this place but decided to send my book in anyways. It was worth a lot more than any other places. I saw some people only got partial payment, but even so, partial payment would still be higher than the lower amounts from other sites. I got full payment within 3 days of them receiving the book and am very happy|
|Apr 2015||Great transaction, received full payment in 11 days, unfortunately they are very inconsistent, if you mail around Christmas time you can plan on waiting months, they just don't hire the extra help when needed.|
|Feb 2015||Valorebooks.com is the worst book buyback company that I have encountered. Because this company has not paid me for 2 books which they've received almost 3 months ago. I have contacted the customer service but they always say sorry we are still waiting for our vendor to respond if my books were sold. They would not even return the books that they took from me if they could not pay me. Those books I sold them are new and almost new condition. Do yourself a favor this company is not very honest.|
|Feb 2015||Very good service and quality. Pleased with my experience. Highly reccomend doing business with this company.|
|Feb 2015||Never had a problem. Sometimes a little slower then other vendors due to smartpost taking a while to get there.|
|Feb 2015||I've used ValoreBooks for several semesters and have had few problems. They have the cheapest books that I need for school most often. Fairly cheap shipping if you choose the slowest option, which still arrives in about a week. The only issue I had came about when a rental I returned never made it to the warehouse. This is why you should keep receipts. I was upset, thinking I would be forced to pay $100+ for a textbook I no longer had, but customer service waived the fee for me! They were really nice about it, and I only had to pay $20 in late fees (my fault by not contacting them sooner). I have sold back 2 books to them, and they took them without any hassle and gave me the best deal I could find online. I will definitely use Valore in the future!|
I sent Valore seven textbooks because they offered the best price. I wished they had a phone number listed on their website; but I did not need to call them.
Anyway, they accepted six of the books and paid the value they cited. One book they said had excessive marks and they refused. They also were extremely fast in accepting them. I mailed them on 1/31 and they responded on 2/3 accepting the books with the price they cited. I received the check the following week.
With my experience I will definitely use them again.
|Feb 2015||I have used Valore a few times and have not had any problems with selling them books. Thank you for your business!!|
|Feb 2015||This was a flawless transaction. Fedex picked up at my door 1/29/15, arrived at destination 2/3/15, processed and approved 2/3/15, paid 2/9/15. Valorebooks paid me the full amount for my book, and I'm completely satisfied. Thank you for following through with your quoted price.|
|Feb 2015||Very difficult to work with. They will pay part of a sale and then pay the rest when you e-mail them about it.|
|Jan 2015||Viewing my past sellback orders isn't as easy as with other sites. You have to know your order number or have them email it to you rather than just logging in and viewing your history. Hence 4 stars instead of 5. I've also sold only 2 books to them in 2 different shipments. Both times Valore was paying a huge amount more than other companies. Once was around $56 while other places were paying at most $8 and another was for $27 while other places were paying around $6. Got full amount both times, but I choose other other places given the multitude of bad reviews unless Valore is paying significantly higher.|
|Jan 2015||Sold 6 books back to Valore and received a quote of $423 for all. Sent them out 12/31 and it took them until January 20th to update the status to "received". Was sent an e-mail stating that one book was rejected due to being an Instructors Edition, which is false. I e-mailed them and called their 800 number and told them the same thing to only be told that they do not go back and double check, if we have a problem then the book will be sent back within 45 days from receipt. I believe they do this so they do not have to shell out the money they promise. Just received my money today ( nearly one month afterwards) and it's 10 dollars less than what I should have received MINUS the additional fee for book that is being sent back. They refuse to tell me why by saying "They cannot discuss the details.".|
|Jan 2015||Valore is a front for a company called College Marketplace, Inc. As of 2012, CMI operates as a subsidiary of SimpleTuition,Inc. I found a contact number that I believe is for CMI: 888-825-6731. This is clearly a shady business practice that is going down. I'm going to try and go up the ladder.|
|Jan 2015||kept my books for resale, but wouldn't pay. Avoid at all costs, there are plenty of good companies to sell back to.|
|Jan 2015||Do not use ValoreBooks. They are a scam and thieves. I spoke with a man named John who was rude and generic to say the least. He was very unhelpful just like the rest of their customer service staff that I spoke too. If you want to talk to someone else within the company they will not do it, also they have no supervisors (or at least that is what John said). This company is a joke! All they are after is your money. This was my first and last time using this company. If you are thinking about using ValoreBooks, I would highly advise you not to.|
|Jan 2015||Send like new condition books to them on time. They only paid half of their listed prices.|
|Dec 2014||Sent my book in and it was a brand new book. Never opened it and it was in excellent condition. Unfortunately, I did not know I had the teacher's edition and they cancelled my order. Now, I am waiting 45 days to get my book back.... Now I can't sell the book for the Spring semester! Called the company to speak with a supervisor and they refused to! Worst company ever!|
|Dec 2014||DO NOT order from this sight. Bad costumer service would be better than NONE! Was issued a late fee even though I returned my book the day it was supposed to be postmarked. I contacted them and have not gotten a reply however I have got more emails about my book being late. I have the recipe from the post office that I returned it the day it was due! Save yourself the hassle and order elsewhere !|
|Dec 2014||My transaction went fine. I was very wary due to other feedback but my experience was good and I will probably try them again.|
|Dec 2014||I sent a Calculus textbook that was worth 95.00, and they sent me an email saying that I sent them the wrong book. That is NOT true. The ISBN number and the textbook matches what I sold them. I contacted the Better Business Bureau and they are investigating this. Unfortunately, ValoreBooks cheats students and is a horribly run website. The only way that you can contact them is through email and they are avoiding me right now. Don't waste your time with this site. They will ROB you. If you don't have a choice, make sure that you have the Better Business Bureau on speed dial.|
|Dec 2014||I sent in a book that was in fairly good condition and it was packaged fine but it was rejected for binding damage. I contacted them to send back the book, because they do not state whether they send the book back. They still have not replied and judging by what others have experienced, I do not have high hopes. I don't recommend using the ValoreBooks buyback. So far Amazon is your best bet if you want good service (from my experience).|
|Dec 2014||My "like new" textbook worth $85 was sold to them in November and they received it 11/24. I have yet to get an update from them other than "please give us 7 business days to look into this". I've gotten this email 3 times already. Be very careful selling to this company. I have had much success with other companies. This is by far the worst.|
|Dec 2014||I would avoid this company. They have poor communication for starters. Additionally, they claimed a book I sold back was an instructor's edition when the ISBN was that of a standard. Upon contacting them, they said my book would be returned from their vendor within 45 business days. That is also not true. With so many other options out there, Valore isn't worth the risk.|
|Dec 2014||Sold 2 books so far and Valore was quick with a response. Will be doing more business with them I am sure.|
|Dec 2014||Had a good transaction. Was paid exactly as quoted. Other than the Postal Service taking 12 days to deliver the package, things went OK. They received package on 12/8, money was deposited into PayPal on 12/15. Would most likely use again.|
|Dec 2014||They were absolutely horrible. I sent back books that totaled 204 dollars. They then sent me an email when they received them and told me they do not accept teacher editions. 1. They were not teacher editions 2. They were in perfect condition I do not even write in my books and 3. They kept sending me generic emails when I demanded they reevaluate my books because they are not teacher editions and they quoted me for that ISBN number. They told me if they send them back it will take up to 45 days. I have no interest in every doing business with them again. They are doing a bait and switch on students just trying to make money back on there books. Go through a more reputable trade in website like chegg. I was selfish and wanted the extra 10 dollars they offered me and now I am regretting it because of this horrible situation. DO NOT USE VALORE BOOKS!|
|Dec 2014||I've used them several times and I was paid exactly as quoted for each shipment!|
|Nov 2014||I got a quote for a book for $47.25. I got the exact quote price upon approval. They were fast with the approval and I received my check within 4 days and that's including a holiday in between. i was a bit hesitant about using them due to some reviews stating that they never got their payments, or long processing times than other companies, but I'm glad I took the chance. From the time they received the book till approval time was about 4 days (for me) at least. Well worth it! I will be using them again in the future.|
|Nov 2014||I sent a very good+ book that was denied payment for excessive underlining. I don't think it had any underlining in it. I don't trust them. If I were to send to them again I would make a very careful note to myself of the condition of the books. I believe they are a dishonest company. I almost never get anything rejected from any other company.|
|Nov 2014||Very good company. Fantastic experience. I did not have any problems .|
They didn't pay me for several books. They also didn't tell me they they weren't going to pay. Their reply was that the 'buyer' rejected them. I only sell very good or better condition, so that reason is highly suspect. I also ship the day that I prepare the box for shipping. They said they would ship them back to me in 45 days, if they could find them. Really? Their business model is constantly changing. I'm waiting the 45 days. If the books don't come back(and in the condition sent), I'll never use them again.
|Nov 2014||I have been using Valore for about 2 years ( probably 12 buybacks each ranging from $20-$120) and they have paid me the full quoted amount every time. They take about a week or so to pay during busy buyback months, otherwise you get your money by Paypal within 2-3 days of check-ins. They also keep you updated throughout the process. As for so many negative reviews, I can only guess either sellers are not packing their books carefully, resulting in damage during transit, or, more likely, overestimating the condition of their books. Just go to eBay and Craig's List to see how many sellers list their books and other merchandises as "Like New" or "Very Good" even though that's clearly not the case. If your books have noticeable flaws like overly worn cover, water damage, stain, loose spine, or heavy writing/highlighting, don't send them to ANY buyback vendor as they will most surely be rejected and most vendors do not return rejected books. Just be realistic and sell them yourself on eBay or Amazon while accurately describing your books.|
|Oct 2014||This is my first time using them and I won't be using them again. They quoted me a good price for my graduate level textbook. However, it is taking A LOT longer than other companies for them to process my book. The book was delivered to them on Monday and as of today (Thursday) its still showing as "Pending". They haven't evaluated my book, which I know is in excellent condition, no highlights, writings, nothing. I never even wrote my name in the book. It should not take 7 days for them to evaluate it and then another 14 for you to pay me, through Pay Pal. I have two other books that I'd received a quote from them on. But, I'm going back to textbooksrush. They process your books and your money a lot faster than Valore does.|
|Oct 2014||Quite frankly, a 1 star rating is too generous. There is a reason that they consistently offer the best price on your books- their business model is stealing. I have sent in 5 orders of like new books (some were even factory wrapped, brand new) and they refuse to pay me and make up reasons like the books have water damage. They keep the books and do not pay the quoted amount. When I email customer support, I get the same generic response, "I am sorry for the inconvenience, I will pass this information onto my superiors and we will get back to you within 7 business days." Do not hold your breathe for that email because it won't come. I have followed up 2-3 times now on that original email and still no response a month later. This is the most unorganized, deceitful, fraudulent company I have ever dealt with. Please avoid at all costs.|
|Oct 2014||Terrible, absolutely terrible. I sent a book in that was literally in perfect condition and quoted for $115, took three weeks to process, then told me they couldn't accept it because of "water damage"? I never opened that book so how would it get water damage? Then when I emailed them they said it would take 45 days to get my book back. Ridiculous! Don't waste your time, please. Choose someone else.|
|Oct 2014||Don't waste your time. I sent in my book (almost perfect condition) to receive a buyback price that's less than 1/4 of the books used value. Received an email saying that the book was rejected due to water damage and that it would take 45 business days to get it back so I can sell it to a legit company. It was fine when I sent it to them so we'll see what is looks like in 2 months when I get it back. Really? 2 months???|
|Oct 2014||Great site. Got every cent that I was quoted!|
|Sep 2014||In reviewing the comments and feedback from others, it seems that customers of this company either love them or hate them. Well, I guess I will have to join the latter of the two groups due to my last order. I have sent a few books to this company and received payment after a few weeks, but in the last order I sent a book that was worth a little bit more and one that many of the other companies wanted to buy as well. Upon arrival, I was sent an email stating that the book was unacceptable and would not be paid for. So I requested to have the book sent back to me at my own expense, however, I have not received any package or reply in over two months. There is no telling what ever became of my book or what the intentions of the company really are with it.|
|Sep 2014||My transaction went great. After they give you the quote with pre-shipped label they give you a month to return. And they payed me by PayPal in less than a week and no issues. Will do business again.|
|Aug 2014||I submitted two books that were instructor's copies - Valore agreed to purchase them knowing they were instructor's copies. Later they sent me an email indicating they were rejecting the two books. I will not deal with them again and recommend the same for others.|
|Aug 2014||They paid in the past, but recently they rejected a brand new book. Only send to them if they are the only company offering money.|
|Aug 2014||I sold a single textbook for $83. I had my check in the mail within two weeks. I've used them several times and never had a problem.|
|Aug 2014||I have dealt with Valore for several years, and in the past, I never had a problem with the company accepting all books sent. I have sold an average of 20 books a month to Valore, and each book is double checked before sending to ensure that it meets the buying guidelines for condition. However, in the past 6 months, they have been rejecting more books for condition issues. When you contact the company concerning a rejected book, they have a standard 45 day time frame where they will attempt to have the book returned. I have had several returned, which were then resold to other book buyers with no issues. The latest rejection was for a book not having a CD, which the book does not have a CD, and even Valore's own website states that the book has no CD. I now see that on 7/18/2014 the business's accreditation from BBB was revoked. Even though they many times offer quite a lot more for a textbook over other companies buying prices, I would recommend taking a lower amount from another more reputable company.|
Finally had some problems with Valore after they got a lot right initially. They started to miss books (ie: 5 sent in and 3 or 4 paid for), and then they would just mark books as "unacceptable" seemingly at random. I haven't gotten most of those back, even though they said they were being returned. Somehow it takes them "up to 45 days" to send a book back to me in the mail.
Overall I am leaving this at 3 stars because I have been paid in the past and they do sort of respond to issues. However I wouldn't recommend them to someone who sells a lot, and I would not recommend selling books to them unless they are paying significantly higher than other buyers
|Jul 2014||I have sold a lot of books to Valore Books and sometimes they may have taken a week or so longer to pay than the other companies, I have always been paid and they do pay more then most other companies so an extra week or so for more money isn't a bad deal for me. my books have all been new... Maybe some of these bad reviews are from books in bad condition|
|Jul 2014||I had a great experience! Last semester, In the past I purchased books and saved a lot, all my transactions went smoothly. As for selling.. this was gonna be my first time selling a book so I did a lot of research and all I saw was awful feedback so I was quite hesitant. However, I still went through with it and made sure to follow all of the instructions careful. It did take around 2 weeks for them to receive my package. Once they received it, I was approved right away. The next day the payment was in my PayPal account. I am very satisfied and will continue to use ValoreBooks! [Paypal is the best way too go!]|
|Jul 2014||Do not use them, I sent them 3 books in good condition. They decided not to pay the quoted higher priced book..I'm really upset about this. Customer service response was typical of what others are saying not good. I feel like they stole my book..sad. I asked for either payment for the book or return of the book....they claim it will take 45 days to return the book if they can even return it, what??|
|Jul 2014||I am still waiting to get paid on two orders submitted. It takes a long time for the books to arrive at their destination and then a long time to be evaluated and then a long time to be paid. Overall... Still waiting since June 2014.|
|Jul 2014||I sold these guys two books, They had - by far - the highest prices and I received my money reasonably quick. I have no issues and would surely use them again.|
|Jun 2014||Had a great experience with Valore. Thanks!|
|Jun 2014||I was very skeptical about using valorbooks to begin with because I hate trying new things. But I am currently a college student and every 5 weeks I get new books for the upcoming mod. So I searched online and Valorbooks was the highest pay back so I took a leap of faith and choose valorebooks. I've been selling my books to valorbooks for just a few months now and they are very loyal and they have sent me all my money in a timely manner with NO issues. I will definitely be a permeant customer, I love valorbooks.|
|Jun 2014||I was a little concerned about using Valorebooks.com, considering some of the reviews. I did sent back 4 books to resale, the ease of printing the shipping label, and instructions were great. I followed the directions to a tee, received a email about a week later stating they had received the books and would need 7 business days to check the condition of the books and then I would receive an email letting me know if they were approved at the price quoted. On the the 9th business day, I emailed them, since I hadn't heard anything. I got an immediate response and that the books were approved as quoted and it would take about 2 weeks to receive my check. It took less than a week to get the check. For my experience, I was very pleased and would use them again if need be.|
|Jun 2014||I've been paid by Valore twice. It took 20 days each time from getting a quote to getting the money through Paypal. The process was flawless overall and I'll definitely use them in the future.|
|Jun 2014||Never again will I use Valorebooks to sell my books. They quoted one amount and then sent a different amount. My books were on pristine condition. Valorebooks never contacted me either to notify me of the change but you can bet they fill my inbox with their junk emails! You're better off doing things the old fashion way and going to an actual store.|
|Jun 2014||Awesome! They gave me the highest price and I promptly received my check for the full quoted price. I received appropriate e-mail updates! Just be sure to watch for the check coming from "College Marketplace".|
|Jun 2014||I don't know what all of the bad reviews are. I sent them a book because they pay the highest. I followed the instructions to the letter and the book was well packed and protected from moisture. Maybe that's why I got paid my full amount. Within two days of the book being delivered, they had approved my payment. The only negative I can say is it took 13 days from delivery to be paid. Now to be fair, it does say it takes up to 14 days from approval to be paid, but Chegg paid me within 2 days of delivery so I think that's very slow. I never received the email status updates, either but it's easy to track on the website.|
|Jun 2014||I have had a lot of trouble with this place. They are not buying the books themselves, they are buying them for other places. I checked the address on one of the other places I sell to and it was the same. They quote you a price and by the time it gets to the company it is supposed to go to they no longer need that particular book and will not buy it. That is how the people are getting stuck with no money because most places do not return books. Therefore no one knows what is going on.|
|Jun 2014||Exactly as quoted, not too much of a wait.|
|Jun 2014||Payback price is good, but they are very slow to make payment. All other buyback companies I've used make PayPal payment within 1-3 business days after receiving the books. My two Valore buyback orders took 10-14 business days each before PayPal payment was made. There's no legitimate reason for such a long delay in payment. I will not use Valore again.|
|Jun 2014||Valore Books by far gave me the best price for the book I was selling. I was a little hesitant to do business with them after reading some of the reviews. However, I had a flawless transaction with them. Received top dollar and the funds were put into my account in just a few days. Will definitely do business with them again.|
|May 2014||They do truly pay a lot more for your books as compared to other dealers, but your books have to be in pretty good condition to get the amount you want. I would recommend them if you have some books in fairly good shape. However, they were a few days late with my payment, but I did get paid, so don't worry if your payment is late.|
Haven't had a problem with them yet. I decided to start selling to them despite the bad reviews because they often quote so much more than the other places, and I've gotten paid the full amount on 5/5 boxes I've sent in. They do take quite a bit longer to pay out, but their process is pretty good, and they send you emails through each step.
I'll continue posting more reviews as I keep selling to them and getting paid
|May 2014||They were good up to April. But in May they are getting bad. It has been 20 days that they said they will pay but have not received a payment.|
|May 2014||I sent them a book on March 29, 2014 and I received an email from them on 4/16/2014 stating "Item did not meet our sell back policies." This was a brand new book. Translation...they changed their mind about buying the book and didn't want to pay for it. I was then informed that it would take up to 45 "business" days to return the book to me. Well, they finally returned the book to me on 5/24/2014. It was sent back to me with stickers on the front cover and the edges of the book are now bent in because they sent it back to me in a bubble wrapper instead of a box like we are instructed to do. Now the book is no longer worth the value as when I initially sent it to them. VERY DISAPPOINTING!!!|
|May 2014||I do not recommend Valore books. It is in your best interest to avoid them at all costs. They are ridiculously slow! It takes no less than a month and a half to recieve payment even though they advertise 7-14 days. This is the first and definitely the last time I sell my books to them.|
|May 2014||My book was flawless and I packed exactly to their expectations and my book was still rejected. The quote was higher than the rest of companies and checking it this week it has now lowered... coincidence.. Don't waste your time, sell to a company that respects your time.|
|May 2014||I'm not sure why people are giving it 1 star but in my experience, this is a very good site to sell books at. They are quite specific in what you need to do in order to get paid. You must have your packaging slip in your shipment in order for them to know it's your book. To be exact, it took about 3 weeks for me to get paid, but they kept me updated throughout this period. I was hesitant to use this site at first because of the low ratings, but following the instructions ValoreBooks provided I didn't have a problem. My book was in great condition so maybe that sped things up.|
|May 2014||Don't use Valore. Sent them two books in December, their website tracking indicates both were received, but I only got paid for one. After 5 email customer service contacts I gave up, each one was identical, we will get back to you in 24-48 hours, but they never did resolve the issue.|
|May 2014||Still waiting after multiple customer service contacts for payment or a return book after almost 2 months. Book was exactly sent as quoted and still rejected. Will never use again. Seller beware.|
|May 2014||I would never sell my books to them again! How is it guaranteed to have your refund shipped in 7 days? What do you get when it takes 6 weeks? Nothing! You get a weak apology and nothing for your time or worrying. I don't care if they give the highest quote, if it takes 3-4 times longer than any other book buyback, it's not worth it!|
Awesome they took exactly 7 days from the date of shipping and received my money :)
Very happy with the service and email updates!!!!
This site is ridiculous. I was quoted over 100 for a package of books which i sent in and got a check for 16 because the books didn't meet their standards.
Valore Books, if you think you have such a great business then provide more accurate quotes for books when people want to sell them.
|May 2014||Been trying to get paid for a $62.00 book for 5 weeks and their phone customer service apologized and doesn't know how to help me get paid. Getting paid is like pulling teeth. Very very very unreliable.|
|Apr 2014||If I could give zero stars I would. Terrible. Still haven't received my check after calling them 4 times and hearing them tell me the check is coming and they will resend a check. Never using again|
|Apr 2014||Sold one book to them over two months ago and still haven't received payment.|
|Apr 2014||I sold two books to them because they quoted the highest price. I sent them in and within 10 days the money was in my paypal account. My books were in perfect condition so it's probably why I had a better experience than others.|
|Apr 2014||Sold my books through them and had a great experience! Took a little longer for the checks to come through mail but it was definitely worth the wait!|
I was very hesitent to use this site even though their quotes are so much. Higher than others.. So stupid me only sent out one book to them which.they paid me 43.25 and other highest quote was 15 I am here to say valore books was amazing to deal with. I was emailed every.step of the way.And whole process with them took maybe a week. The two expensive books I.sent to textbook rush who btw had amading feedback and.theu have been harder to deal with than valore. I sent my shipments off same day same time frame and other company sent me email today stating my quote only good for 5 days and I would be paid what New quote is. Hmmmmm well valore I will be keeping my business with u from now on and thank u for such prompt payment and keeping me up to date during the process
Ten stars if I could
Update on my previous review- i bought 2 brand new books and sold them to valore because i wanted to see if the bad reviews were true. I actually had a great experience, they got processed and paid out via Paypal within 2 days of being received. I am not sure why everybody else has given such negative reviews but my experience was great.
I'm going to continue selling to them as their prices are a lot higher than others, and will update as I do more transactions
|Apr 2014||I was a little hesitant after reading some of the reviews, but I went ahead and decided to take the chance anyway because their quote was far higher than any other company, I'm glad I took the chance. I had no problems and I had the money in my paypal account less than a week after shipping the book for the full amount I was quoted. I had a great experience.|
|Apr 2014||Definitely would not recommend Valore. Slow to pay and their book quality standards seem to be applied inconsistently at best. I sell a lot of books but I doubt I'll be sending any more to Valore.|
|Apr 2014||Good when your transaction goes smoothly but terrible when there is an issue with your order. Hard to contact. I sent them the first inquiry, there was no respond. I sent another inquiry after mention that I would report them to BBB, they finally responded but told me to wait another 48 business hours for them to figure out what happened...I've been waiting since then. I ended up reported them to BBB, hopefully to receive some answer from ValoreBook. Would not recommend this business to anyone even though the buy back price is high. This business is not trustworthy.|
|Apr 2014||I have nothing but high praise for Valore. All five of my buybacks over the last four months ranging from $20 to $110 went smoothly. All were acknowledged as received within 2 days of delivery and paid by Paypal within 2 days thereafter. If your books are in very good condition, don't hesitate to sell them to Valore. Choose Paypal and you will be paid promptly.|
|Apr 2014||I sent very good books and they did pay, eventually, at the quoted price. However, it was very stressful and I don't think I will use this company again. They finally communicated that I would be receiving payment but then there was another long delay. They said I would get a check in two weeks, but there was no check. You can bet I was dancing when I got the money. I don't know whether they have a different business model or what, but I really don't have the stomach for Valore Books. Other book companies seem to pay much faster.|
I was a little cautious after reading the comments from other people, but I decided to give it a try because Valore was willing to pay $20 more than any other site. I sent them a book in excellent condition, being careful to follow all their directions to the letter. About 2 weeks later, they deposited the full quoted price in my PayPal.
Maybe I was just lucky, but having worked on the other side of the process, I know a lot of people just don't follow directions.
|Apr 2014||Terrible service....terrible customer service. Very difficult to reach. Very difficult to get paid. After 2 months (and 5 emails) they tell me that a book I sent was not accepted. It was in VG condition. My guess- by the time they got around to processing they no longer needed.|
|Apr 2014||I had a flawless transaction. Paid quickly and reliably on 3 separate sellbacks.|
|Apr 2014||I sold my book back to Valore books. It was in excellent condition. They received my book and I received an email stating Item did not meet their sell back policies. No explaination! I can't even reach these people! They kept my book and I never received any payment! I know that book was in excellent condition, I'm sure they resold it. I'm so mad!!! I should have read the reviews first! I emailed these people but no response. I can't even get a real phone # that they answer. I'm very annoyed with this company! I will never use them again!!!!|
|Apr 2014||I would like to give a hearty 5 starts for Valore Books. They have repeatedly paid well and quickly.|
|Apr 2014||Very bad experience. I wished that I searched online review before I sold the book. The status showed paid, but I never received the check after 14 business day (long waiting period). I contacted the company via email, no response after 48 hours. There is no phone number on the website. There is no way that I can find the company.|
|Apr 2014||So much for their 7-day payment guarantee. I've been waiting 3 weeks since the book was delivered and still no payment. No response to my emails. So, I called and got a complete run around. I asked about the 7-day guarantee and the reply was "Sorry about that." I was told I should hear something by next week. Meanwhile, my book they've probably sold my book for three times the amount they're supposed to pay me. Unbelievable.|
|Mar 2014||Do not use this company! Horrible customer service - I sent my books back in December, they showed that they were received but I never got a check. I kept getting the same email response that they would reissue but the check never came. Finally filed a Better Business Bureau complaint in February and they still stalled but I finally just received my money yesterday. Don't use Valore Books but if you already did, file a BBB complaint right away, otherwise you'll never see your money!|
I've sold books to various companies over the years and have never had an experience like I've had with ValoreBooks. They do offer you more money but they are slow with responses, will not give you the status of a book they claimed to have "returned", and do not pay you what you are owed.
They may offer the highest prices on buybacks but that does not mean they will fulfill on their promise. Report them to the BBB if you have not received your money or book back.
|Mar 2014||I sold Valore 2 books because they were paying the highest, but I was very skeptical after reading their feedback on here. I still took the chance and I must say I am pleased that I did. They give a good amount of time for you to send out the books if you can't do it right away; brought my package in a USPS box to UPS and they still took it without having me pay for anything. Valore Books received my books in about 3 days and took 3 days to review them and send my money through PayPal. I give them a 5 out of 5 in every category because they were quick, very communicative, and no hassle. I will be using them again because they always seem to have the highest pay out price. I am satisfied with their business so far.|
|Mar 2014||Sent two separate packages for one order(for the most money) I got an email about a week after confirming my books were received and accepted. I got one check 4 weeks after and the next one came after 5 weeks. Pretty long wait but they did offer the most for my books and I was given an extra $3 more than I was originally quoted. Pretty smooth despite the long wait I would continue to use them. Good quotes and accepted books that I would have otherwise thrown away so I am happy.|
|Mar 2014||I was offered $86.00 for a excellent condition book. I shipped the book as indicated with the prepaid shipping label. The package was delivered and signed for. Upon following up on the book, I found it was rejected according to their policies. I asked for my book to be shipped back since they supposedly had no value to it. I was told it would take 30-45 days for them to ship it back to me. I was told that they were working with the buyer and that if I don't receive a call from them. I have received nothing. It has been well over a month. Valore would not provide me with the name of whom is handling this. I complained to the BBB and Valore tried to expalin that they have done everything they could to get my book back. If you have dealt with Valore and got a positive return then count your blessings. The BBB has many complaints about this site. Do your research before you use any of these sites. Valore is not worth your trouble even though they offer more money. Don't be fooled.|
|Mar 2014||I used them before and everything went smoothly, my check was cut within a week of them receiving my sell back and then i received payment a week after that. However this second time it said they cut my check on march 5th and here we are and it's march 24th and guess what? No check yet. Starting to get pretty mad about it but maybe I'm being impatient. I wish I had researched them before I used them, even though my first experience was good|
I had a very positive experience with Valore. I used Valore to sell about 14 books and selected the separate shipment option. I ended up with 5 shipments. I was paid the full value of my quote. I think the key is that your books must be in very good condition. I never did a lot of marking in my books. I definitely recommend them.
4 stars only because the multiple shipments for max value is klunky, even if I understand why.
|Mar 2014||This has been said before but with all these negative feedback I was very scared to sell to Valorebooks for a very long time. I finally took the chance because I seriously needed to sell my book but I was having a difficult time on my own. I decided to try them out because they did have the highest quote price for my book. I packaged it tightly and constantly checked the tracking. And it all went great! They did send me a confirmation email that my package arrived and for the same price they quoted me for. I put 4/5 stars because the time to receive the check took forever and the full amount of time they said it would take (7 to 14 business days). So yes receiving the check in the mail is very very slow. But I have finally received it, I got my money, and all is well. I'm so glad I took the chance!|
|Mar 2014||They received book on 2/28/14, check was cut on 3/3/14 and I did not receive until 3/17/14. It takes awhile for you to receive the check, not sure why. The positive thing is that shipping was free and I received more than quoted price. If you can wait 2 to 3 weeks to receive money, than use them.|
|Mar 2014||I was offered $86.00 for a excellent condition book. I shipped the book (with unused access card, not required) as indicated with shipping label to Shepherdsville, KY. The package was delivered and signed for by Chegg. Upon following up on the book, I found it was rejected according to their policies. Upon seeing this, I emailed for an explanation of why specifically it was rejected since it was in excellent condition, was shipped as requested and was not noted to have damage per UPS. In addition, I asked for the items to be shipped back since they supposedly had no value to them. I have not received an answer nor the items after numerous emails. I was told that they were working with the buyer and that if I don't receive a call from them, I should receive my items within 30 days. I have received nothing--- information or my items. It has been well over a month. Valore would not provide me with the name of whom is handling this nor the contact information for their office or Chegg's. They are no longer responding to my emails. This is terrible. Please share this with everyone. Students should not have to deal with this.|
If I could give them zero stars I would. This store is utterly ridiculous. They took two of my books. One they paid me .25 for. The paper and postage cost more than what they were willing to pay. Then I had another book they valued at $80. I sent it to them and they claim the buyer has rejected it. Now my book has mysteriously disappeared and they keep saying they are looking for it. I have emailed repeatedly to no avail. This is ridiculous. I will never sell them another book and will do everything I can to dissuade anyone else I know from using them too.
|Mar 2014||said one of my books was damaged so did not pay for that. the other two books were received but never paid me for them. still haven't heard anything back on why they won't pay me my money. bad site, do not recommend doing business with them.|
I have never used Valore based on the feedback here. But, recently they have received some positive feedback. I took a chance. They were paying twice as much as the nearest buyer for this book. Well, I'm now without book and the $47 payment. Some how between the time I shipped and they received, the book got excessive markings and damaged. I never buy books that are in bad shape. These guys should not be on the preferred buyer list.
Seems to be a high variance seller - worked for me though.
First time selling books and Valore was offering the most money. I followed their directions and got my money via Paypal in a timely manner. Very satisfied with the transaction. Maybe it's just luck that I did't have any issues with Valore? But based on my experience, they definitely deserve a 5 star rating.
|Mar 2014||Take your books elsewhere - even if you get quoted less money. It's not worth the hassle. Sent books in more than a month ago. Still no payment. They are telling me that they have sent the check but it takes up to 14 days (not including weekends) for the check to come. Seriously? It would have come faster via Pony Express. So they need me to wait a few more days, plus an extra few for good measure, before contacting them again. I've used so many book companies, and this was the worst experience ever.|
|Mar 2014||I would not recommend Valore books. They rejected my book that was in perfect condition and have failed to respond to my inquiries since. I simply would like my book back and they are unwilling to comply. Sell back elsewhere.|
|Mar 2014||Wonderful company to work with unless there are problems! I received an e-mail stating my books had been received. While their e-mail states that payment will be issued in 7 days (my previous experience is that it takes only 2-3 days, which is excellent!), I've been waiting 5 weeks for payment for this particular buyback. Their response to my e-mails are very generic and didn't at all address the issue. I've resorted to calling, which I did for the third time today. I found out that they don't have anyone with a title of supervisor, and all they can do is send e-mails to their participating locations. We'll be trying that for the third time....(expecting different results?) I believe this is a great company with glitches that they haven't figured out how to resolve, so just know that there's risk involved in dealing with them.|
|Mar 2014||I used Valore Books for a buyback and never received payment nor did I get my book back. I feel like they hide behind their policies and give no reason for rejection. I sent them a book in good condition with nothing missing and it was rejected. I will never use this site again and I encourage any student that depends on getting some money back from selling books to use this site with strong reservations.|
|Mar 2014||Good things come to those who follow directions and wait. Not the best way to make some fast cash from your old books but their buyback process is clear and does work. I was worried with all the terrible reviews but took my chances and the experience has been pleasant but slow. It's been about 3-4 weeks sent I mailed my books to them using the separate shipment option and I just received my first (1 of 7) check from them yesterday. If you follow the shipping directions and don't send them junky books you should have no problem getting your money, just be patient. They send automated emails updating you on the status of your orders which is very nice. If you need the money right away I would use another service otherwise take a deep breath because they seem to have some of the best prices for buyback.|
|Mar 2014||I am surprised to see that Valore Books had some bad reviews. My experience with them was wonderful! They offered me more than any other site for my textbooks, and the entire process took less than a month. They also sent me an account number and gave me email updates for every step of the process (receiving my package, deciding on payment, mailing payment, delivering payment). They also ended up giving me more money than what my original quote was. They said $24 but gave me $27. All in all this was a wonderful experience and I will certainly use Valore Books in the future!|
|Mar 2014||I've used them for numerous transactions and have had no problems at all. Reasonably prompt, and they give the full offer amount.|
|Mar 2014||I was skeptical using Valore when I started selling textbooks. I used them a few times at first mainly using other vendors. It became clear quickly that I would not have any problem using them repeatedly. They pay as quickly as the fastest vendors listed on BookScouter and have always given my quoted prices. Actually twice in the last week, they've paid me more than my quoted price. They have been an outstanding book vendor thus far, and they will continue to be my top vendor.|
|Feb 2014||Had some issues that were sorted out within a few days after the package was returned with a damaged address label. It took longer than I expected but I eventually got the book and its in good condition.|
|Feb 2014||I fedexed my books on tuesday; payment arrived at Paypal on friday. That is the fastest transaction I've had so far.|
|Feb 2014||Payment was as agreed, but slow. They do not respond to emails.|
|Feb 2014||Perfect transaction. No Problems.|