We’ve just finished making some changes to the Preferred merchants listed on the site. With the number of buyback sites growing every month, we introduced the Preferred Vendor concept two years ago and it has worked out really well. It makes the site faster for everybody, and it sends more users to those sites that can handle the higher volume and consistently have good user ratings. They also provide BookScouter a commission so that the site can continue to be used by anyone for free.
Preferred vendors on the site receive about 10x more requests than the others. As such, there are a lot of companies that would like to obtain that designation. Ultimately this also helps you, as a user on the site. One of the requirements to become a preferred vendor include keeping an excellent feedback rating, which means that companies should work with you to resolve any issues to avoid receiving negative feedback.
With these recent changes we’ve added a few new preferred vendors who have demonstrated that they can provide an excellent customer experience and handle the increased order volume. We’ve also removed a couple of vendors who didn’t meet our requirements or who weren’t interested in featuring the buyback side of their business. I feel like we have a really good mix of companies now, many of which specialize in different areas, so that we can display the best prices by default.
As always, if you’d like to customize the list of vendors that show up by default, you can sign up for a free account and select the vendors that you’d like to see every time.